Magnifi Mini AX - When audio is quiet speaker automatically mutes in aux mode?

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flyingkiwi
flyingkiwi Posts: 5
edited April 2024 in Troubleshooting
It seems like if the audio input is below a certain level the speaker just mutes rather than attempt to play the audio quietly. For instance if I'm playing a song at a certain level it will play the parts in the song that are louder and then just not play the other parts.

Things I have tried:
  • Swap to headphones on same aux output - headphones play fine
  • Swap speaker to another device - problem still occurs
  • Swap to another 3.5mm cable - problem still occurs
  • Change to using google casting - Audio can be heard even at volume 1
  • Factory reset - problem still occurs
  • Change audio modes (e.g. tv, movie, music, auto, etc.) - problem occurs on each one

FW version: 5016
Cast firmware: 1.56.310669
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Comments

  • SeleniumFalcon
    SeleniumFalcon Posts: 4,366
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    Hello,
    Welcome to Polk's forum. It sounds as though the automatic standby mode is engaging. Are you able to raise the level of the signal coming into the soundbar?
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  • flyingkiwi
    flyingkiwi Posts: 5
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    I don't think I can without increasing the volume which I don't want to because then the loud parts are too loud. Is there a way to turn off the standby mode?
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  • flyingkiwi
    flyingkiwi Posts: 5
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    I tried this "solution" and so far it seems to work okay, I would really prefer if there was just a way to disable the feature however.

    https://www.reddit.com/r/Soundbars/comments/m0lc35/has_anyone_figured_out_how_to_disable/hx9p0u6/
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  • flyingkiwi
    flyingkiwi Posts: 5
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    Never mind, that helped but it is still happening. I don't really think it's standby unless the auto standby is very aggressive, like turning on/off in less than 1 second.
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  • SeleniumFalcon
    SeleniumFalcon Posts: 4,366
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    It might be a good time to call Polk's CS department at: 1-800-377-7655.
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  • joesephK
    joesephK Posts: 53
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    Turn the device connected via AUX to maximum volume and then set the volume on the Mini low. This should keep the sound bar from powering off.
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  • joons
    joons Posts: 2
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    Bumping the thread, since it is still an issue. Any solutions?
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  • joons
    joons Posts: 2
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    Bump 🤞
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  • cardsbaseball
    cardsbaseball Posts: 1
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    I just wanted to post this here in case it helps anyone in the future. I found this post initially when trying to troubleshoot this same issue.

    I got mine to use with my computer and had it connected with an aux cable. When watching videos or listening to songs I noticed in quiet or dead spots in the audio, the speaker would cut out and then once the music or voice would pick back up it would come back but be delayed like it was going into standby. I did a lot of testing and worked with Polk to determine that beings the aux signal is just analog, if the source volume was not turned up enough, there would not be a strong enough signal to activate the aux port on the speaker. There are two ways to fix it:

    1. Turn the source volume louder (for me I had to turn up the volume on my laptop almost all the way) then adjust the volume on the soundbar.
    2. Use an optical Toslink cable. This was the best solution for me. I got a USB to Toslink cable and it is no longer an issue.

    Hope this helps someone.
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