Magnifi Mini AX - When audio is quiet speaker automatically mutes in aux mode?
flyingkiwi
Posts: 5
It seems like if the audio input is below a certain level the speaker just mutes rather than attempt to play the audio quietly. For instance if I'm playing a song at a certain level it will play the parts in the song that are louder and then just not play the other parts.
Things I have tried:
FW version: 5016
Cast firmware: 1.56.310669
Things I have tried:
- Swap to headphones on same aux output - headphones play fine
- Swap speaker to another device - problem still occurs
- Swap to another 3.5mm cable - problem still occurs
- Change to using google casting - Audio can be heard even at volume 1
- Factory reset - problem still occurs
- Change audio modes (e.g. tv, movie, music, auto, etc.) - problem occurs on each one
FW version: 5016
Cast firmware: 1.56.310669
Comments
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Hello,
Welcome to Polk's forum. It sounds as though the automatic standby mode is engaging. Are you able to raise the level of the signal coming into the soundbar? -
I don't think I can without increasing the volume which I don't want to because then the loud parts are too loud. Is there a way to turn off the standby mode?
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I tried this "solution" and so far it seems to work okay, I would really prefer if there was just a way to disable the feature however.
https://www.reddit.com/r/Soundbars/comments/m0lc35/has_anyone_figured_out_how_to_disable/hx9p0u6/ -
Never mind, that helped but it is still happening. I don't really think it's standby unless the auto standby is very aggressive, like turning on/off in less than 1 second.
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It might be a good time to call Polk's CS department at: 1-800-377-7655.
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Turn the device connected via AUX to maximum volume and then set the volume on the Mini low. This should keep the sound bar from powering off.
