Shout out to Kimber Kable!

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VR3
VR3 Posts: 29,708
in 2 Channel Audio
Picked up a set of their Select series from 1998 on the used market and they had a nasty hum!

So being any reasonable person I emailed Kimber about their faulty nearly 30 year old cables!

Kimber offered to reseat all connections free of charge! They also included a nice factory box, a sweet kimber kable bag and even covered return shipping!

The cables also work perfectly now!

Great customer service!
- Not Tom ::::::: Any system can play Diana Krall. Only the best can play Limp Bizkit.
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Comments

  • Geoff4rfc
    Geoff4rfc Posts: 3,043
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    Customer service like that is a rare thing. Still pliable with a few companies however. Good to hear you were taken care of like that.... especially with 30-year-old cables!!
    Marantz AV10-Emotiva ERC3-Denafrips Venus-Panasonic UB9000-AudioQuest Power Quest 707-Emotiva DR3, DR2, XPA2, XPA6-Focal Kanta No2, Sopra Center-PolkAudio RTiA9, RTiA3, LSiM 702F/X-Epik Empire-11.2
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  • VR3
    VR3 Posts: 29,708
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    I was pretty surprised at their willingness to provide service to that extent given the age of the cables and the fact I purchased them used.

    I also forgot to mention they offered trade in credit $200 more than I paid for the cables towards a new set if I was interested (I sent them the link to the listing so they were aware of what I paid)
    - Not Tom ::::::: Any system can play Diana Krall. Only the best can play Limp Bizkit.
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  • billbillw
    billbillw Posts: 8,125
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    Audioquest certainly won't do that. I have some old Coral interconnects with an intermittent connection. Read up on their warranty and they only cover original owner with proof of purchase.
    See profile for rigs. Nothing else here.
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  • WagnerRC
    WagnerRC Posts: 2,224
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    kimber kable does very well at cutomer service. I've sent in cables and was well taken care of. They even sent free seeds.
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  • SCompRacer
    SCompRacer Posts: 9,301
    edited August 22
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    Wow, 30 years, that is customer service! I had some Harmonic Technology IC's do that once. They used a stiff solid core wire for ground and one end broke free.
    Salk SoundScape 8's * Audio Research Reference 3 * Bottlehead Eros Phono * Park's Audio Budgie SUT * Krell KSA-250 * Harmonic Technology Pro 9+ * Signature Series Sonore Music Server w/Deux PS * Roon * Gustard R26 DAC / Singxer SU-6 DDC * Heavy Plinth Lenco L75 Idler Drive * AA MG-1 Linear Air Bearing Arm * AT33PTG/II & Denon 103R * Richard Gray 600S * NHT B-12d subs * GIK Acoustic Treatments * Sennheiser HD650 *
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  • tratliff
    tratliff Posts: 1,886
    edited August 22
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    billbillw wrote: »
    Audioquest certainly won't do that. I have some old Coral interconnects with an intermittent connection. Read up on their warranty and they only cover original owner with proof of purchase.

    I have a very interesting story about AudioQuest and service they provided. You would be blown away if you knew how far they went to correct my issue. But I was the original owner.
    2 Channel Rosso Fiorentino Volterra II, 2 REL Carbon Limited, Norma Revo IPA-140B, Norma Revo DAC-2, Lumin U2 Mini, VPI Prime w/SoundSmith Zephyr MIMC, Modwright PH 150, Denon DP-59l w/Denon DL-301MKII, WAY Silver 3 Ana+ Speaker Cables, WAY Interconnect Cables, AudioQuest Niagara 7000 w/Dragon, WAY power cables for all other sources.
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  • HzTweaker
    HzTweaker Posts: 1,108
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    Great customer service!

    Any thoughts on the KK vs. what you were already using?
    2ch rig: Speakers: Magnepan LRS w/Magna Riser stands Preamplifier: Parasound P5 DAC: Fiio K13 Amplifier: Parasound A23 CDP: Pioneer DV-563A Cables: Wireworld Equinox 7 XLR ICs, Wireworld Ultraviolet 7 USB, AudioQuest Q2s, AudioQuest NRG X(preamp)

    Standby: LSi9s with VR3's Fortress mods
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  • VR3
    VR3 Posts: 29,708
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    I really like the select series that I have heard. Great tonality while retaining details.
    - Not Tom ::::::: Any system can play Diana Krall. Only the best can play Limp Bizkit.
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