My Polk magnifi max sr soundbar sound cuts out

clo1976
clo1976 Posts: 1
in Troubleshooting
Anyone seen an issue with their Polk magnifi max sr soundbar sound randomly cutting out?

I am on the latest 136 firmware streaming via FireTV
· Share on FacebookShare on Twitter

Comments

  • SeleniumFalcon
    SeleniumFalcon Posts: 4,269
    I'll show this to a friend at Polk for suggestions.
    · Share on FacebookShare on Twitter
  • SeleniumFalcon
    SeleniumFalcon Posts: 4,269
    His recommendation:

    Assuming they are connected via HDMI ARC,

    * Reestablish communication between the Bar and the TV by unplugging the HDMI cable from the Television and plugging it back in.
    * Check to ensure the HDMI cable is not damaged on either end. It is recommended that they try a different HDMI cable.
    * To help confirm that it is not an HDMI CEC issue, temporarily connect the Television to the Bar via Optical.
    * Check the Television for any firmware updates
    · Share on FacebookShare on Twitter
  • TracyPeterson
    TracyPeterson Posts: 1
    I am having intermittent dropout issues as well. In fact the issues range from: Audio cuts out intermittently during any kind of audio playback. Audio instantly cuts out and takes 10 seconds to resume. When xbox or ps5 changes to HD mode the audio cuts out and requires reset of the soundbar power to resume. I have both systems input into an LG OLED TV and using the ARC output. I have changed the HDMI cords, changed them out to new cables etc. I'm about to try the google home reset trick but otherwise I'm at a loss. Anything get your issue sorted?
    · Share on FacebookShare on Twitter
  • SeleniumFalcon
    SeleniumFalcon Posts: 4,269
    I'll forward this to a friend at Polk, I'm assuming you have the MagniFi Max, correct?
    · Share on FacebookShare on Twitter
  • SeleniumFalcon
    SeleniumFalcon Posts: 4,269
    Here is his response:

    Regarding the soundbar issue, I suggest that the customer check for firmware updates for both your TV and soundbar. If either of them is not up-to-date, this could be the reason for the issue they are experiencing. Firmware updates improve HDMI ARC connectivity and stability, among other things.

    Here is a description of how to get the most recent updates:

    siqnicwzksci.png
    · Share on FacebookShare on Twitter
  • flyingkiwi
    flyingkiwi Posts: 5
    This might be the same issue I'm having but on the mini:

    https://forum.polkaudio.com/discussion/200256/magnifi-mini-ax-when-audio-is-quiet-speaker-automatically-mutes-in-aux-mode
    · Share on FacebookShare on Twitter
  • Willie1Foot
    Willie1Foot Posts: 3
    edited October 16
    I'm having the same issue on Magnifi Max via Fire Stick Max 4K. Sound is heard then cuts out for a while (say 10-30 seconds) then returns for a while. Repeat. I am connected via HDMI-ARC. I will try the optical connection and check the sound bar software is up to date (it is connected to my wi-fi). The TV (Samsung) software is up to date.

    The sound bar appears to be turning off and on again when this occurs.

    I'm generally unhappy with the Polk... crackling on the rear speakers is very annoying and the unit has been replaced when it was under warranty with no improvement.
    · Share on FacebookShare on Twitter