FR1 Soundbar Wont Power On
Comments
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Glad to be of help, enjoy your new soundbar.
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Hello to the fourm, I am not new to Polk Audio. I am a Marine Mechanic and have install polk sound systems in boats for years with no real issues or complaints. I am however new to the fourm and new to this customer service postion of we can not help you, come again. So I must say, as I was through these 3 pages of post re: No Power to FR1 sound bar, bass appears to be working..... I got pretty down and was about to stop reading post, when to my blood shot eyes surprise - a post0 from - https://forum.polkaudio.com/profile/SeleniumFalcon
an audio angel said something that gave me a glimmer of hope. Not quoting here, buy it was like - hey my buddy works for Polk/Sound United, let me tell him your story and maybe he can help. I tgought, ya right.... Fat Chance in this corporate heartless world. I now eat crow.... Lol Low and behold this fellow Falcon is not only responding, but his buddy actually is helping people out. My indian name is Friendly Blue Falcon and I have gone from pretty sad and discouraged to hopeful and optimistic. Thank you all for sharing and these good folks that are actually giving a crap about others and custmer satisfaction. I am going to send a message their way and I promise to let you all know the results. Thanks Polk Folks!
M. Grisham - Lake of the Ozarks! -
Hello Michael,
Welcome to Polk's forum. You have an FR1 soundbar and there's no power, correct? Can you tell me how long you've owned it?
Best regards! -
Thank you! Merry Christmas and I will let you know if this resolves the issue. Again thank you for your time and promp attention. Tell your friend the same for me. Be well friends!
Michael Grisham -
@SeleniumFalcon - I am having the exact same issue as everyone else. We unplugged the FR1 soundbar to move the TV and other things and now it won’t turn back on at all. We’ve even tried a new power cord - nothing. Can you please reach out to your friends at Polk and have them email me with a solution? Thank you!
Kristen -
Hello,
Welcome to the Polk forum. I'll certainly pass your problem on to my friend at Polk, it might take a day or two for a response. -
Thank you very much, @SeleniumFalcon.
I assume you have my email address through the contacts? -
You're welcome. Yes, I have it.
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I am also having this issue. It was working earlier, and then we moved it. Tried two different power cords and no luck. Can you provide me with the email too please.
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Hello,
Welcome to the Polk forum. I'll forward your post to my friend at Polk. -
He responded that a likely cause of the problem could be a faulty power supply. Are you able to measure DC voltage? It should be 15 volts DC. If the problem is with the power supply, replacements can be ordered from Polk at: 1-800-377-7655. Let me know what you find.
