Won't sync

JR911
JR911 Posts: 5
in Troubleshooting
No matter what I try I cannot get mt Polk Signa S2 to conect to my Hisense TV. I even purchased a new ARC cable but it still won't connect. I need help.
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Comments

  • SeleniumFalcon
    SeleniumFalcon Posts: 4,284
    Do you have the model number of your TV available?
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  • JR911
    JR911 Posts: 5
    Hisense TV Model 65R7E1 65R6+
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  • SeleniumFalcon
    SeleniumFalcon Posts: 4,284
    edited March 2023
    From the TV's owners manual:

    Enable HDMI® ARC
    HDMI® ARC is the audio return channel that is available on one of the TV’s HDMI® ports. The audio return channel enables you to send a Dolby AudioTM signal back to a home theater receiver that is also sending an audio and video signal into the TV. Using HDMI® ARC reduces the number of cables needed and optionally lets you control the volume and mute state of the receiver by enabling system audio control.
    HDMI® ARC is disabled by default. To enable HDMI® ARC, in the Home screen menu, navigate to Settings > System > Control other devices (CEC), and then highlight HDMI ARC. Press OK to enable or disable the feature.
    Note: Enabling HDMI ARC also enables System audio control. After enabling HDMI ARC, you can disable System audio control if you prefer.
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  • JR911
    JR911 Posts: 5
    I've done that and it still won't connect.
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  • SeleniumFalcon
    SeleniumFalcon Posts: 4,284
    Let me get an opinion from a friend at Polk.
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  • SeleniumFalcon
    SeleniumFalcon Posts: 4,284
    It is possible the soundbar is not working correctly. How long have you owned it and where was it purchased?
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  • JR911
    JR911 Posts: 5
    One year. It worked fine on my ROHU TV but when I tried to connect it to my Hisense TV, it just won't connect. I've tried repeatedly. Even used youtube but no dice. Still won't connect. Even connected my TV to the internet using an ethernet but it still will not connect.
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  • audioluvr
    audioluvr Posts: 5,971
    :'(
    Gustard X26 Pro DAC
    Belles 21A Pre Upgraded with Mundorf Supremes
    B&K M200 Sonata monoblocks refreshed and upgraded
    Polk SDA 1C's modded / 1000Va Dreadnaught
    Wireworld Silver Eclipse IC's and speaker cables
    Harman Kardon T65C w/Grado Gold. (Don't laugh. It sounds great!)

    There is about a 5% genetic difference between apes and men …but that difference is the difference between throwing your own poo when you are annoyed …and Einstein, Shakespeare and Miss January. by Dr. Sardonicus
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  • JR911
    JR911 Posts: 5
    I used an HDMI cable connected to the HDMI/Arc port and it connected. Thank you for all of your help.
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  • SeleniumFalcon
    SeleniumFalcon Posts: 4,284
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