Won't sync

JR911

No matter what I try I cannot get mt Polk Signa S2 to conect to my Hisense TV. I even purchased a new ARC cable but it still won't connect. I need help.

SeleniumFalcon

Do you have the model number of your TV available?

JR911

Hisense TV Model 65R7E1 65R6+

SeleniumFalcon

From the TV's owners manual:

Enable HDMI® ARC
HDMI® ARC is the audio return channel that is available on one of the TV’s HDMI® ports. The audio return channel enables you to send a Dolby AudioTM signal back to a home theater receiver that is also sending an audio and video signal into the TV. Using HDMI® ARC reduces the number of cables needed and optionally lets you control the volume and mute state of the receiver by enabling system audio control.
HDMI® ARC is disabled by default. To enable HDMI® ARC, in the Home screen menu, navigate to Settings > System > Control other devices (CEC), and then highlight HDMI ARC. Press OK to enable or disable the feature.
Note: Enabling HDMI ARC also enables System audio control. After enabling HDMI ARC, you can disable System audio control if you prefer.

JR911

I've done that and it still won't connect.

SeleniumFalcon

Let me get an opinion from a friend at Polk.

SeleniumFalcon

It is possible the soundbar is not working correctly. How long have you owned it and where was it purchased?

JR911

One year. It worked fine on my ROHU TV but when I tried to connect it to my Hisense TV, it just won't connect. I've tried repeatedly. Even used youtube but no dice. Still won't connect. Even connected my TV to the internet using an ethernet but it still will not connect.

SeleniumFalcon

Please send your name, address, telephone number and email address to: Kim.Jasper@masimo.com and he will handle everything.

audioluvr

JR911

I used an HDMI cable connected to the HDMI/Arc port and it connected. Thank you for all of your help.

SeleniumFalcon