Polk Woodbourne - Prettiest Paperweight Ever!!!

Owner of a Polk Woodbourne here that will not power on. It's only 5 years old, purchased new in 2016, and it HAD great sound. I called customer service only to be told that there was literally nothing that could be done. It can't be serviced or repaired because they stopped making parts for it (not like they made this thing in 1986). This is an $800 speaker originally mind you. A cursory internet search showed that I'm not the only person with this problem. Way to stand behind your products Polk. I am actually shocked with the lack of support considering the reputation for quality audio offerings. I'm not sure what would convince me to buy a Polk product ever again.
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Comments

  • Clipdat
    Clipdat Posts: 11,105
    BrnHrnt wrote: »
    Way to stand behind your products Polk.

    So your expectation is for Polk to repair and/or replace products that are outside of warranty coverage?

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  • Clipdat
    Clipdat Posts: 11,105
    edited November 2021
    No I am not "on the payroll", to answer your question.

    Honest question, when is the last time that you had a company agree to repair a product that was outside of it's warranty coverage period?
  • DaveHo
    DaveHo Posts: 3,263
    Nope, I just have the innate ability to spot an unrealistic expetation.
  • Clipdat wrote: »
    No I am not "on the payroll", to answer your question.

    Honest question, when is the last time that you had a company agree to repair a product that was outside of it's warranty coverage period?

    Your reply came across as pretty snarky so I provided snark in return. Apologies if I misinterpreted your tone. To answer you question, Bose. A direct competitor. They stand behind their products and will work with customers to either repair or replace at a discount out of warranty items.

    Outside of audio, Patagonia, Marmot, REI, and American Express are all examples of companies that provide excellent customer service.

    Nobody is looking for a handout here. I just would have expected a speaker of this type to be considered a durable good and last longer than approximately five years. Never maxed out the volume, only used a couple of times a week on average, and it's dead. I'm disappointed and I think most people would be.
  • nooshinjohn
    nooshinjohn Posts: 23,598
    The Gear... Carver "Statement" Mono-blocks, Arcam AVR21, Oppo UDP-203 4K Blu-ray player, Sony XBR70x850B 4k, Polk Audio Legend L800 with height modules, L400 Center Channel Polk audio AB800 "in-wall" surrounds. Marantz MM7025 stereo amp. Yamaha CD-S2100 SACD Player.

    In retirement...TriangleArt Reference SE with Walker Precision Motor Drive,

    “Every record has been destroyed or falsified, every book has been rewritten, every picture has been repainted, every statue and street building has been renamed, every date has been altered…History has stopped. Nothing exists except the endless present in which the party is always right” — George Orwell

    “If it moves, tax it. If it keeps moving, regulate it. And if it stops moving, subsidize it.”
  • rooftop59
    rooftop59 Posts: 7,493
    F1nut wrote: »
    Do what others do in a situation like yours with a dead piece of consumer grade electronics. Take it to a local electronics repair shop.

    Well I don’t think one exists within 100 miles of me and it’s not like I live in the sticks…thE OP might be in a similar situation…
    Living Room 2.2: Usher BE-718 "tiny dancers"; Dual DIY Dayton audio RSS210HF-4 Subs with Dayton SPA-250 amps; Arcam SR250; Musical Fidelity A308; Sony UBP-x1000es; Squeezebox Touch with Bolder Power Supply
    Game Room HT: Denon AVR-X4200w; Sony UBP-x700; Definitive Technology Power Monitor 700s mains, CLR-3000 center, StudioMonitor 350surrounds, ProMonitor 800 atmos; Sub - Monoprice Monolith 15in THX Ultra
    Master Bedroom
    Cambridge Azur 551r; Polk RT25i; ACI Titan Subwoofer
  • rooftop59 wrote: »
    F1nut wrote: »
    Do what others do in a situation like yours with a dead piece of consumer grade electronics. Take it to a local electronics repair shop.

    Well I don’t think one exists within 100 miles of me and it’s not like I live in the sticks…thE OP might be in a similar situation…

    It's not horrible advice and I might be able to find a generic shop but they certainly won't be a Polk authorized repair center. Also, Polk has advised me that they no longer make any parts for the Woodbourne. So it might be a bit of a wild goose chase given I have no idea what's wrong with it. I'm reluctant to throw good money after bad when a replacement purchase looms and given it wasn't "cheap" to begin with.
  • tonyb
    tonyb Posts: 32,691
    BrnHrnt wrote: »
    rooftop59 wrote: »
    F1nut wrote: »
    Do what others do in a situation like yours with a dead piece of consumer grade electronics. Take it to a local electronics repair shop.

    Well I don’t think one exists within 100 miles of me and it’s not like I live in the sticks…thE OP might be in a similar situation…

    It's not horrible advice and I might be able to find a generic shop but they certainly won't be a Polk authorized repair center. Also, Polk has advised me that they no longer make any parts for the Woodbourne. So it might be a bit of a wild goose chase given I have no idea what's wrong with it. I'm reluctant to throw good money after bad when a replacement purchase looms and given it wasn't "cheap" to begin with.

    With the fast rate of technology changes, you can be sure that products no longer being made will become more plentiful. Out of warranty, old product line, just what did you want Polk to do for you ? What does a car dealer do for you when your 80k beamer is out of warranty ?

    Basically, these cheap audio purchases are throw aways now a days. Too expensive to fix for their worth. 800 bucks isn't cheap, I know, but the lesson here is if your going to spend money on something that might be a throw away in a few years, don't spend a lot of money.
    HT SYSTEM-
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  • F1nut
    F1nut Posts: 47,225
    rooftop59 wrote: »
    F1nut wrote: »
    Do what others do in a situation like yours with a dead piece of consumer grade electronics. Take it to a local electronics repair shop.

    Well I don’t think one exists within 100 miles of me and it’s not like I live in the sticks…thE OP might be in a similar situation…

    Then you would ship it.
    Political Correctness'.........defined

    "A doctrine fostered by a delusional, illogical minority and rabidly promoted by an unscrupulous mainstream media, which holds forth the proposition that it is entirely possible to pick up a t-u-r-d by the clean end."


    President of Club Polk

  • F1nut
    F1nut Posts: 47,225
    BrnHrnt wrote: »
    rooftop59 wrote: »
    F1nut wrote: »
    Do what others do in a situation like yours with a dead piece of consumer grade electronics. Take it to a local electronics repair shop.

    Well I don’t think one exists within 100 miles of me and it’s not like I live in the sticks…thE OP might be in a similar situation…

    It's not horrible advice and I might be able to find a generic shop but they certainly won't be a Polk authorized repair center. Also, Polk has advised me that they no longer make any parts for the Woodbourne. So it might be a bit of a wild goose chase given I have no idea what's wrong with it. I'm reluctant to throw good money after bad when a replacement purchase looms and given it wasn't "cheap" to begin with.

    Polk has 3 "authorized" repair centers, which are just regular electronics repair businesses. Try contacting them directly as they would likely know more about what's going on with your item than Polk's customer service rep.
    Political Correctness'.........defined

    "A doctrine fostered by a delusional, illogical minority and rabidly promoted by an unscrupulous mainstream media, which holds forth the proposition that it is entirely possible to pick up a t-u-r-d by the clean end."


    President of Club Polk

  • rooftop59
    rooftop59 Posts: 7,493
    F1nut wrote: »
    rooftop59 wrote: »
    F1nut wrote: »
    Do what others do in a situation like yours with a dead piece of consumer grade electronics. Take it to a local electronics repair shop.

    Well I don’t think one exists within 100 miles of me and it’s not like I live in the sticks…thE OP might be in a similar situation…

    Then you would ship it.

    That would end up costing at least $200 bucks with shipping, bench fees, and repairs. At that point just buy something new.

    I am sympathetic to the OP on this one. This is an expensive lifestyle product, not a $200 sub. Polk should at least offer a discount on a new purchase if the OP has proof of purchase. @CarlJacobson_POLK
    Living Room 2.2: Usher BE-718 "tiny dancers"; Dual DIY Dayton audio RSS210HF-4 Subs with Dayton SPA-250 amps; Arcam SR250; Musical Fidelity A308; Sony UBP-x1000es; Squeezebox Touch with Bolder Power Supply
    Game Room HT: Denon AVR-X4200w; Sony UBP-x700; Definitive Technology Power Monitor 700s mains, CLR-3000 center, StudioMonitor 350surrounds, ProMonitor 800 atmos; Sub - Monoprice Monolith 15in THX Ultra
    Master Bedroom
    Cambridge Azur 551r; Polk RT25i; ACI Titan Subwoofer
  • tonyb wrote: »
    BrnHrnt wrote: »
    rooftop59 wrote: »
    F1nut wrote: »
    Do what others do in a situation like yours with a dead piece of consumer grade electronics. Take it to a local electronics repair shop.

    Well I don’t think one exists within 100 miles of me and it’s not like I live in the sticks…thE OP might be in a similar situation…

    It's not horrible advice and I might be able to find a generic shop but they certainly won't be a Polk authorized repair center. Also, Polk has advised me that they no longer make any parts for the Woodbourne. So it might be a bit of a wild goose chase given I have no idea what's wrong with it. I'm reluctant to throw good money after bad when a replacement purchase looms and given it wasn't "cheap" to begin with.

    With the fast rate of technology changes, you can be sure that products no longer being made will become more plentiful. Out of warranty, old product line, just what did you want Polk to do for you ? What does a car dealer do for you when your 80k beamer is out of warranty ?

    Basically, these cheap audio purchases are throw aways now a days. Too expensive to fix for their worth. 800 bucks isn't cheap, I know, but the lesson here is if your going to spend money on something that might be a throw away in a few years, don't spend a lot of money.

    I agree with your statement about planned and tech driven obsolescence but it's not like I'm having trouble updating to version 132.8 of Bluetooth (I would just hard connect an old iPhone in that case anyway). The Woodbourne won't even turn on. The stealership will absolutely fix your out of warranty BMW. They'll just charge you for the parts and service, as one would expect. Polk is basically saying we make stuff that sounds great but will be in a landfill in 5 years (oh, and we'll charge a premium for it). Now I know.
  • F1nut wrote: »
    BrnHrnt wrote: »
    rooftop59 wrote: »
    F1nut wrote: »
    Do what others do in a situation like yours with a dead piece of consumer grade electronics. Take it to a local electronics repair shop.

    Well I don’t think one exists within 100 miles of me and it’s not like I live in the sticks…thE OP might be in a similar situation…

    It's not horrible advice and I might be able to find a generic shop but they certainly won't be a Polk authorized repair center. Also, Polk has advised me that they no longer make any parts for the Woodbourne. So it might be a bit of a wild goose chase given I have no idea what's wrong with it. I'm reluctant to throw good money after bad when a replacement purchase looms and given it wasn't "cheap" to begin with.

    Polk has 3 "authorized" repair centers, which are just regular electronics repair businesses. Try contacting them directly as they would likely know more about what's going on with your item than Polk's customer service rep.

    This is a great tip. I'm not near any of the three. If they know the common fix for this issue (assuming it doesn't need Polk specific parts) maybe I can have a local shop take a look. Shipping is a non-starter given the cost.
  • I'm asking a friend at Polk for some information.
  • I'm asking a friend at Polk for some information.

    Thank you!
  • Unfortunately there isn't any service he is aware of, I'm very sorry I wish I had happier news.
  • Tony M
    Tony M Posts: 10,631
    SIHAB wrote: »
    what is a paperweight?

    :)

    It's what I call a boat anchor in the heavier levels of gear that seem hopeless or cost prohibitive to fix. ;)
    Most people just listen to music and watch movies. I EXPERIENCE them.
  • Unfortunately there isn't any service he is aware of, I'm very sorry I wish I had happier news.

    Thank you for checking!
  • TroyD
    TroyD Posts: 12,963
    I get both sides of the argument here.....and many of us can attest that there was a time that Polk CS was on par with LL Bean (which isn’t what it used to be either).....but consumer electronics aren’t BMW’s. They are consumables, essentially. Sucks but it’s the way of the world now....
    I plan for the future. - F1Nut
  • Deltronics In Woodridge IL. Have a $50 drop of fee . They rebuilt a tube amp , carver c-19 and rebuilt my ps audio amp and couldn't be happier with there work.
  • ALL212
    ALL212 Posts: 1,405
    Aaron
    Enabler Extraordinaire
  • F1nut
    F1nut Posts: 47,225
    Watching the video, it's obvious there is a problem with the power supply and that replacing a number of common components will likely fix it in which case any electronics repair shop can do the repair as no special parts are required.
    Political Correctness'.........defined

    "A doctrine fostered by a delusional, illogical minority and rabidly promoted by an unscrupulous mainstream media, which holds forth the proposition that it is entirely possible to pick up a t-u-r-d by the clean end."


    President of Club Polk

  • F1nut
    F1nut Posts: 47,225
    BrnHrnt wrote: »
    F1nut wrote: »
    BrnHrnt wrote: »
    rooftop59 wrote: »
    F1nut wrote: »
    Do what others do in a situation like yours with a dead piece of consumer grade electronics. Take it to a local electronics repair shop.

    Well I don’t think one exists within 100 miles of me and it’s not like I live in the sticks…thE OP might be in a similar situation…

    It's not horrible advice and I might be able to find a generic shop but they certainly won't be a Polk authorized repair center. Also, Polk has advised me that they no longer make any parts for the Woodbourne. So it might be a bit of a wild goose chase given I have no idea what's wrong with it. I'm reluctant to throw good money after bad when a replacement purchase looms and given it wasn't "cheap" to begin with.

    Polk has 3 "authorized" repair centers, which are just regular electronics repair businesses. Try contacting them directly as they would likely know more about what's going on with your item than Polk's customer service rep.

    This is a great tip. I'm not near any of the three. If they know the common fix for this issue (assuming it doesn't need Polk specific parts) maybe I can have a local shop take a look. Shipping is a non-starter given the cost.

    You'd have ship it to Polk or one of their authorized repair firms if they offered a repair and since it is out of warranty you would have to pay the shipping. So why are you now objecting to shipping it?
    Political Correctness'.........defined

    "A doctrine fostered by a delusional, illogical minority and rabidly promoted by an unscrupulous mainstream media, which holds forth the proposition that it is entirely possible to pick up a t-u-r-d by the clean end."


    President of Club Polk

  • audioluvr
    audioluvr Posts: 4,299
    edited November 2021
    rooftop59 wrote: »
    That would end up costing at least $200 bucks with shipping, bench fees, and repairs. At that point just buy something new.

    So I'm a firm believer that if you are really happy with something older, it may be worth it to invest in repair/refresh/restoring the item. As @F1nut said, it's good to have a good local electronics repair shop on speed dial.
    Gustard X26 Pro DAC
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    Wireworld Silver Eclipse IC's and speaker cables
    Harman Kardon T65C w/Grado Gold. (Don't laugh. It sounds great!)


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