No response from customer service

I was sent the wrong item in an order I made in early February. I submitted an inquiry (Incident: 210212-000191) on the polkaudio.com Support page a month ago, on February 11. I still have not received a response. Any suggestions?

Comments

  • rooftop59
    rooftop59 Posts: 7,448
    Living Room 2.2: Usher BE-718 "tiny dancers"; Dual DIY Dayton audio RSS210HF-4 Subs with Dayton SPA-250 amps; Arcam SR250; Musical Fidelity A308; Sony UBP-x1000es; Squeezebox Touch with Bolder Power Supply
    Game Room HT: Denon AVR-X4200w; Sony UBP-x700; Definitive Technology Power Monitor 700s mains, CLR-3000 center, StudioMonitor 350surrounds, ProMonitor 800 atmos; Sub - Monoprice Monolith 15in THX Ultra
    Master Bedroom
    Cambridge Azur 551r; Polk RT25i; ACI Titan Subwoofer
  • [Deleted User]
    [Deleted User] Posts: 7,658
    Let me send this information to Polk.
  • Have you heard anything from Polk about this? I purchased a product from them at the beginning of March and they sent the wrong one. I have called them literally over a dozen times, spent over 7 hours total on hold, sent numerous emails, left voicemails, spoken (rarely) with agents who said they would call or email me about how to return the products, and so far I have gotten nowhere. Nobody will answer calls or texts anymore. Is this even a real company?
  • GlennDog
    GlennDog Posts: 2,570
    Let me send this information to Polk.

    Is KS deleted???
    Power Rogue M180 monos & Adcom GFA 5802
    PS Audio PerfectWave Power Plant 10
    Rears Salk SuperCharged Surrounds
    Source PSA PWT into NSD Supremo
    Pre/Pro Integra DHC 40.1
    LCD Samsung LN46B750
    Mains Salk HT2-TL
    Center Salk HT2C
    Pre Cary SLP-05
    Wires WW & MIT
  • pitdogg2
    pitdogg2 Posts: 20,783
    edited March 2021
    I see nothing has changed in the ol'polk CS....
    Sad!