No response from customer service

jeffgingras
jeffgingras Posts: 1
in Customer Service
I was sent the wrong item in an order I made in early February. I submitted an inquiry (Incident: 210212-000191) on the polkaudio.com Support page a month ago, on February 11. I still have not received a response. Any suggestions?
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Comments

  • rooftop59
    rooftop59 Posts: 8,121
    @KennethSwauger
    Living Room 2.2: Usher BE-718 "tiny dancers"; Dual DIY Dayton audio RSS210HF-4 Subs with Dayton SPA-250 amps; Arcam SA30; Musical Fidelity A308; Sony UBP-x1000es
    Game Room 5.1.4:     Denon AVR-X4200w; Sony UBP-x700; Definitive Technology Power Monitor 900 mains, CLR-3000 center, StudioMonitor 350 surrounds, ProMonitor 800 atmos x4; Sub - Monoprice Monolith 15in THX Ultra
    Bedroom 2.1     Harmon Kardon HK3490; Bluesounds Node N130; Polk RT25i; ACI Titan Subwoofer
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  • [Deleted User]
    [Deleted User] Posts: 7,658
    Let me send this information to Polk.
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  • theycallmechad
    theycallmechad Posts: 13
    Have you heard anything from Polk about this? I purchased a product from them at the beginning of March and they sent the wrong one. I have called them literally over a dozen times, spent over 7 hours total on hold, sent numerous emails, left voicemails, spoken (rarely) with agents who said they would call or email me about how to return the products, and so far I have gotten nowhere. Nobody will answer calls or texts anymore. Is this even a real company?
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  • GlennDog
    GlennDog Posts: 3,120
    [Deleted User] wrote: »
    Let me send this information to Polk.

    Is KS deleted???
    AC Regenerator PS Audio PerfectWave Power Plant 10
    Source Lumin U1 Mini into Lampizator Baltic 4 DAC
    Pre Cary SLP-05
    Power Rogue M180 Dark monos
    Mains Salk HT2-TL
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  • pitdogg2
    pitdogg2 Posts: 25,437
    edited March 2021
    I see nothing has changed in the ol'polk CS....
    Sad!
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