Command Bar video blanks out every few minutes

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rickliev
rickliev Posts: 1
in Customer Service
Every few minutes the video sources running through the command bar will go blank on the screen, while the audio continues to play. After a few seconds, the video returns. Very annoying! Anyone suffer from similar issues? Fix?
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Answers

  • Clipdat
    Clipdat Posts: 12,599
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    I command you to contact Polk customer service, dial 1-800-377-7655 select option 1.
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  • Viking64
    Viking64 Posts: 6,679
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    Clipdat wrote: »
    I command you to contact Polk customer service, dial 1-800-377-7655 select option 1.

    Sound advice, barring any complications.
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  • mmm
    mmm Posts: 1
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    I just came here for an answer to the same question. Although now it goes off and requires entire restart to get it back again... only to do it again a few minutes later. Tried combinations of different cables and ports to no avail. Then connected my Roku Ultra directly to the TV which works fine, so I know it’s the Polk soundbar (W/Alexa). It’s infuriating!
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