Customer support hotline not answering for two weeks
rt10guy
Posts: 15
I have been calling the Customer Support telephone line for the past two weeks many times during normal business hours. I keep getting a voice message that the office is closed and to call back during normal business hours.
I have been calling repeatedly during the 10:00am - 6:00pm business hours and getting the "office closed" message.
What is going on? How can I get in touch with a human at Polk?
I have been calling repeatedly during the 10:00am - 6:00pm business hours and getting the "office closed" message.
What is going on? How can I get in touch with a human at Polk?
Comments
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I have e-mailed customer support and not heard back yet.
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This number?
8003777655- Not Tom ::::::: Any system can play Diana Krall. Only the best can play Limp Bizkit. -
I've been calling 410-358 3600, which is the direct line. The 800 number seems to take me to the same place.
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It's on the "contact us" portion of the Polk site
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Living Room 2.2: Usher BE-718 "tiny dancers"; Dual DIY Dayton audio RSS210HF-4 Subs with Dayton SPA-250 amps; Arcam SA30; Musical Fidelity A308; Sony UBP-x1000es; Squeezebox Touch with Bolder Power Supply
Game Room 5.1.4: Denon AVR-X4200w; Sony UBP-x700; Definitive Technology Power Monitor 900 mains, CLR-3000 center, StudioMonitor 350 surrounds, ProMonitor 800 atmos x4; Sub - Monoprice Monolith 15in THX Ultra
Bedroom 2.1Cambridge Azur 551r; Polk RT25i; ACI Titan Subwoofer -
Hi @rt10guy,
Send me a DM and I will be able to get you in touch with a person in Customer Service. Sorry for the issues. -
@KenCustomerService I DM'ed you. Thanks.
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I also experienced this issue recently when trying to order a replacement SDA cord and RD0194 tweeters. I gave up on it.
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