Recent order concerns

Options
ChrisD
ChrisD Posts: 101
in Customer Service
Good afternoon,

I hope you're all doing well.

I called on 9/16 and placed an order over the phone with Polk CS for 2 RD0198s using the phone number on the website and pressing 2 to get to phone ordering.

I gave my information and email and was told an email would be sent about the order.

No email has been sent, and when I emailed customer support, they cannot seem to find the order.

I'm a bit flustered about this as I know I called Polk and it seems like no one there knows what they're doing.

My CC has been charged and I guess the tweeters will arrive, maybe? But they can't find the order when I emailed or when I just called again.
· Share on FacebookShare on Twitter

Comments

  • steg1908
    steg1908 Posts: 4
    Options
    Chris, i also ordered from Polk and received no email on shipping. I received one 194 in about 10 days. I waited for the second for a few days but nothing. I called Polk and got Mike gave him my address and i explained the issue and was put on hold for a while and he came back and said the second 194 would ship and it arrived in a few days. Not a lot of help but they might be on the way...
    · Share on FacebookShare on Twitter
  • EndersShadow
    EndersShadow Posts: 17,528
    Options
    @ChrisD

    I am tagging @KenCustomerService in this memo. Ken used to be on the Polk side of Sound United, but recently moved to work for the Definitive Technology portion (think I got that right).

    That said, he still maintains contacts with the Polk fella's, so hopefully he can see this and get it in front of the right people.

    Congrats on the new tweeters (once they arrive). I need to buy some to upgrade my old SDA 2A's myself, just keep slacking :blush:
    "....not everything that can be counted counts, and not everything that counts can be counted." William Bruce Cameron, Informal Sociology: A Casual Introduction to Sociological Thinking (1963)
    · Share on FacebookShare on Twitter
  • [Deleted User]
    [Deleted User] Posts: 0
    Options
    Hi @ChrisD,

    Send me a PM with your last name and I will look up the order for you. I still have that kind of access.
    · Share on FacebookShare on Twitter
  • ChrisD
    ChrisD Posts: 101
    Options
    Thank you to @KenCustomerService for his assistance.
    · Share on FacebookShare on Twitter