Customer Service and cancellation of order

It looks as though people have had good luck getting things resolved on here so figure I would try it. I originally ordered two dsw pro 660 on nov 20 and paid to have them overnighted didn't show up at all and finally got ahold of KEN who seems to be the biggest help. Anyways they are now said to be on back order until February. Im just not willing to wait that long anymore and want to move on. Ill take and email, or a call whatever. Im with pretty much everyone else having issues no response, email's, call's, call ya back numbers and so forth. Ill take any help. Thanks.......If there is still an evacuation ordered for the area I completely understand that's not something that can be controlled ive just never had such problems in the past. thanks again.
Ht: CSIA6, Rtia7's, 4 polk 6.5 ceiling speakers, FXI a4 LR, Rtia1 rears, Epson 8350, 110" screen, Denon avrx6500h, Xbox one, dish network joey

Comments

  • rooftop59rooftop59 Posts: 6,700
    Living Room 2.1: Dynaudio Contour 1.3mkii; Martin Logan Grotto sub; Musical Fidelity A308; Cambridge Azur 851N
    Game Room HT: Denon AVR-X4200w; Definitive Technology SM450; Definitive Technology LCR2000; Definitive Technology Procinema 800; Mirage Nanasats; Sub - HSU VTF-2 MK5
    Master Bedroom
    Cambridge Azur 551r; Definitive Technology StudioMonitor350; ACI Titan Subwoofer; Squeezebox Touch
  • KennethSwaugerKennethSwauger Moderator Posts: 7,158
    Hello,
    Sorry for your issue. I'll forward your email address to a friend at Polk and ask him to contact you.
    "They thought we were too loud, but shoot, I had four army blankets folded over my amp, and the volume level was on 2. I'm used to playin' on 10!" S.R.V.
  • Thank you so much just trying to get this resolved.
    Ht: CSIA6, Rtia7's, 4 polk 6.5 ceiling speakers, FXI a4 LR, Rtia1 rears, Epson 8350, 110" screen, Denon avrx6500h, Xbox one, dish network joey
  • KennethSwaugerKennethSwauger Moderator Posts: 7,158
    You're welcome.
    "They thought we were too loud, but shoot, I had four army blankets folded over my amp, and the volume level was on 2. I'm used to playin' on 10!" S.R.V.
  • Mikey081057Mikey081057 Posts: 7,372
    My New Year's resolution is 3840 × 2160

    Family Room| Marantz AV7704| Usher Dancer Mini - 2 DMD Mains |Usher Dancer Mini-x DMD's Surrounds | Usher BE-616 DMD Center | SVS Ultra Rear Surrounds | Parasound Halo A21 | Parsound Halo A52+ | MIT Shotgun S3's | Dual SVS SB 4000 Ultras | Oppo UDP 203 | Directv Genie HD DVR | Samsung 75" Q8 QLED | PSAudio Stellar GCD | Mytek Brooklyn DAC+ | Lumin U1 Mini | HP Elite Slice PC | ROON'd for life |

    ManCave: HT:Polk LSiM 706VR3 LSiM 703's LSiM 702's|| Marantz AV7002 AV PrePro Sunfire TGA-7401| Sony PS4 Pro| Sony PS4 Pro|SVS PB13 Ultra| Oppo UDP 203 | Music Hall MMF 5.3se TT w/ Soundsmith Carmen | Samsung 55" SUHD TV | Sony PS4

    Patio | Polk Atrium 8's | Yamaha R-N303BL |

    Office BlueSound Node| KEF LS50 | Peactree Nova 125SE |

    Bedroom | Focal 905's | Chromecast Audio |

    Garage | Polk Monitor 5B's

    Closet Yamaha M80 | 2 Polk MP3K subs| Yaqin MC100B with Shuguang Treasures KT 88's & CV181Z's | Tesla E83CC's | Marantz 2252B | Marantz 2385 |Polk SDA SRS 2.3 | LSiM 705's |
  • Yea i heavily considered svs, but decided on by 2 mk5 just liked what i read plus the price helped. I also liked the cabinet better. Hoping they go well in the theater. All polk audio speakers besides these and have been really happy. Just upgraded to atmos and that is just ridiculous. 7.2.4.
    Ht: CSIA6, Rtia7's, 4 polk 6.5 ceiling speakers, FXI a4 LR, Rtia1 rears, Epson 8350, 110" screen, Denon avrx6500h, Xbox one, dish network joey
  • Vtf 2 mk5 is what i meant
    Ht: CSIA6, Rtia7's, 4 polk 6.5 ceiling speakers, FXI a4 LR, Rtia1 rears, Epson 8350, 110" screen, Denon avrx6500h, Xbox one, dish network joey
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