SB1 surround drops out immediately after power up then occasionally red light flashes on, HELP

I have a 2016 SB1 surround bar. It's was working fine then sound stop. Pulled out power and optical. Rep lugged both cables. It powers up sound starts with volume lights lighting up. Then it starts flashing then drops out. Then every 5 mins or so the Red light flashs up then disappear.

Does anyone have a solution to this?

Comments

  • smoseley9smoseley9 Posts: 1
    I am having the same issue - did you resolve it?
  • TenderMayTenderMay Posts: 1
    Hello, has anyone got this issue resolved? I have the same issue, and I'm out of the 1 year manufacturer warranty period...
  • KennethSwaugerKennethSwauger Moderator Posts: 6,776
    Hello,
    Send an email to: [email protected] and mention you are a Club Polk member.
    "And the house you live in will never fall down
    If you pity the stranger who stands at your gate" G.Lightfoot
  • tgar32tgar32 Posts: 1
    Any conclusions to this issue I’m having the same problem. Help!
  • I am having the same issue! I called the manufacturer today they said I am out of warranty so they can’t do anything. Please someone has a solution?
  • After days spent trying to figure it out I finally found the solution.
    Unplug the soundbar from power.
    Wait 30 seconds, and plug it back in while pressing and holding the Power button for 10 seconds on the soundbar itself (not the remote).
    Release the power button.
    If the red light is still blinking, press the "Learn" button once and see if it goes out. If it does not, press and hold Learn for 5 seconds.
    Cheers!
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