SB1 surround drops out immediately after power up then occasionally red light flashes on, HELP

leoncosgrove

I have a 2016 SB1 surround bar. It's was working fine then sound stop. Pulled out power and optical. Rep lugged both cables. It powers up sound starts with volume lights lighting up. Then it starts flashing then drops out. Then every 5 mins or so the Red light flashs up then disappear.

Does anyone have a solution to this?

smoseley9

I am having the same issue - did you resolve it?

TenderMay

Hello, has anyone got this issue resolved? I have the same issue, and I'm out of the 1 year manufacturer warranty period...

[Deleted User]

Hello,
Send an email to: Ken.Carter@soundunited.com and mention you are a Club Polk member.

tgar32

Any conclusions to this issue I’m having the same problem. Help!

rmendel

I am having the same issue! I called the manufacturer today they said I am out of warranty so they can’t do anything. Please someone has a solution?

rmendel

After days spent trying to figure it out I finally found the solution.
Unplug the soundbar from power.
Wait 30 seconds, and plug it back in while pressing and holding the Power button for 10 seconds on the soundbar itself (not the remote).
Release the power button.
If the red light is still blinking, press the "Learn" button once and see if it goes out. If it does not, press and hold Learn for 5 seconds.
Cheers!