Customer Service second to none.

Called Polk customer service today.

Waited 15 sec. , and a rep. answered. T.J. I believe.

Had the parts I needed.

Complimentary no charge at all. B)

If that doesn't keep one believing they are part of the best company in the world, I don't know what would. I've always praised Polk Audio to ANYBODY I've met over the past 15+ years and will continue to do so with no regrets. ;)

Thank you Polk Audio Customer Service !! :)
Most people just listen to music and watch movies. I EXPERIENCE them.


  • rooftop59rooftop59 Posts: 4,899
    Thats good to hear. Especially since the last year or so has been a bit rough. A lot ofvus had leas than stellar experiences and were very surprised. Hope this is back to normal business as usual!
    HT Rig:
    Denon AVR-X4200w; Peachtree Audio NovaPre; B&K TX4430; Bryson BPD-1; Mains: Dynaudio Emit 10; Center - Polk cs400i; Heights, Center Surround - Klipsch KHC - 6 In-Ceiling; Surrounds - Monoprice in-ceiling; Sub - HSU VTF-2 MK5; LG UP870 4K BDP; NVidia ShieldTV
    Master Bedroom
    Marantz SR-5007; Audiosource Amp Two, PSB Imagine B, Definitive Technology ProCenter 2000, NHT Super One CI surrounds, Martin Logan Dynamo, Squeezebox Touch
  • Tony MTony M Posts: 6,831
    I had to call Polk Customer Service today about crossover problems I found on the new to me RTi12's. They didn't have anymore crossovers in stock and they were 100+ ( I think for a pr. ) if they did have any . I think the price they had was understandable. There's a lot going on in a RTi12 speaker for sure.

    The CS rep. said I could send them to Polk Audio for them to fix them, but I will learn to diagnose these cross-over problems myself this time. Sometime, after I get my back room organized a lot more.
    I'll also try and do the repairs while the cross-overs are still attached to all the wires.

    It's got to be one of those white ceramic resistors !
    I've read a post where Trey said to up the value a little bit to keep a little headroom above the original design. ;)

    It only took 15 seconds again for a Rep. to answer my call.
    That's Fantastic
    Most people just listen to music and watch movies. I EXPERIENCE them.
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