Customer Service second to none.
Tony M
Posts: 11,159
Called Polk customer service today.
Waited 15 sec. , and a rep. answered. T.J. I believe.
Had the parts I needed.
Complimentary no charge at all.
If that doesn't keep one believing they are part of the best company in the world, I don't know what would. I've always praised Polk Audio to ANYBODY I've met over the past 15+ years and will continue to do so with no regrets.
Thank you Polk Audio Customer Service !!
Waited 15 sec. , and a rep. answered. T.J. I believe.
Had the parts I needed.
Complimentary no charge at all.
If that doesn't keep one believing they are part of the best company in the world, I don't know what would. I've always praised Polk Audio to ANYBODY I've met over the past 15+ years and will continue to do so with no regrets.
Thank you Polk Audio Customer Service !!
Most people just listen to music and watch movies. I EXPERIENCE them.
Comments
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Thats good to hear. Especially since the last year or so has been a bit rough. A lot ofvus had leas than stellar experiences and were very surprised. Hope this is back to normal business as usual!Living Room 2.2: Usher BE-718 "tiny dancers"; Dual DIY Dayton audio RSS210HF-4 Subs with Dayton SPA-250 amps; Arcam SA30; Musical Fidelity A308; Sony UBP-x1000es
Game Room 5.1.4: Denon AVR-X4200w; Sony UBP-x700; Definitive Technology Power Monitor 900 mains, CLR-3000 center, StudioMonitor 350 surrounds, ProMonitor 800 atmos x4; Sub - Monoprice Monolith 15in THX Ultra
Bedroom 2.1 Harmon Kardon HK3490; Bluesounds Node N130; Polk RT25i; ACI Titan Subwoofer -
I had to call Polk Customer Service today about crossover problems I found on the new to me RTi12's. They didn't have anymore crossovers in stock and they were 100+ ( I think for a pr. ) if they did have any . I think the price they had was understandable. There's a lot going on in a RTi12 speaker for sure.
The CS rep. said I could send them to Polk Audio for them to fix them, but I will learn to diagnose these cross-over problems myself this time. Sometime, after I get my back room organized a lot more.
I'll also try and do the repairs while the cross-overs are still attached to all the wires.
It's got to be one of those white ceramic resistors !
I've read a post where Trey said to up the value a little bit to keep a little headroom above the original design.
It only took 15 seconds again for a Rep. to answer my call.
That's Fantastic !!Most people just listen to music and watch movies. I EXPERIENCE them.
