Best Buy
Comments
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Sad sign of the times. Been brewing for a long while. The uneducated, ignorant, disrespectful kids that have been in gestation for the past 20 years in the US, suddenly make up for a good percentage of todays work force. I see it right at my little Best Buy here. No manners, no class, shoddy appearance, and no knowledge regarding product to speak of. Your beef not isolated, its nationwide. (Sorry for the rant):p:D
Pat.
Nail, head, hammer Pat. -
Because that is the climate of business we are in right now. If you're expecting some snot nosed kid who is only there for a little time to get themselves through high school or community college and give you proper expertise on something audio or video that you want to purchase then you get what you pay for.
I guess I'm amazed at what you guys are expecting out of these people and you still probably want to pay as little as possible for said item.
You pay more for knowledge or you pay less for having to do your own homework and just expect these guys to be order takers. That is what they are paid to do.
That may be true Dave but it has no bearing on being respectful and pleasant to the folks who are going to end up paying their salary, **** or not. A "hello, how may I help you sir . . . thank you, have a nice day" goes a long way and you don't need to paid $10 an hour to practice that given one is dealing with customers. -
hearingimpared wrote: »That may be true Dave but it has no bearing on being respectful and pleasant to the folks who are going to end up paying their salary, **** or not. A "hello, how may I help you sir . . . thank you, have a nice day" goes a long way and you don't need to paid $10 an hour to practice that given one is dealing with customers.
+1 That is the issue I think maybe daboyz missed in the OP. Not the lack of knowledge by the "salesman" which are truly not salesman anymore but more like stock boys. Not having knowledge or expertise, if I read the OP correctly, wasn't the problem as much as rudeness and lack of manners/respect.
On the opposite end of this my brother in-law just bought my sister a Nikon digital SLR from a BB. He had done his research and pretty much knew what he wanted. He went to one BB and walked out for the very same reason as the OP. Went to a different BB 20 miles away, and had an experience I never would have expected. Even though he knew what he wanted he still had questions. The salesman spent well over an hour with him, even called in other help when other customers needed help rather than walking away from what he was doing to take care of them. I was actually shocked as I too feel this is a lossed service these days especially in a BB. -
There are only so many positions left in the fast food industryWell beaten might be a bad choice of words but certainly we were taught manners and respect. It's not all the parents fault either part of the problem is the lack of interpersonal skills due to things like texting on their cellphones versus actually talking to another human and locked in their rooms playing video games versus actually getting outside of their room and doing something with another human. Sad if you ask me. If it keeps up someday our species will only have two thumbs because we have forgotten how to use our other digits :eek::p:D
REGARDS SNOW -
I did understand the OP.
Yes,the salesperson was WRONG. You don't treat any customer poorly. Even the idiots who think they are the "customer" and they are always "right". My point is that you shouldn't need them to do anything technical for you. You should know it yourself with all the info at your fingertips on the web.
I suppose my next question is why would you want to buy one of their overpriced cables in the first place? Maybe the graphics are crap because of the crap cables they're selling.
And yes,the graphics on a WII are not that great. -
A lot of sad truth in this thread.
One point I haven't seen posted yet is the employee turn over factor. Best Buy or most other retail outlets of any kind will not keep an employee who shows promise because they will have to pay them accordingly.
After a couple of years and the person has been used up and now due a better salary.... bam gone! I know for a fact two of our local BB's have this practice, along with other retail chains. SAD.
This is not a post to defend the widespread ignorance of today's youth. Blame the parents for that.Parasound C1, T3, HCA-3500, HCA-2205A, P/DD1550, Pioneer DV-79avi, Oppo BDP-83, WD Media Server W/HDD,
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I buy from all over - wherever I can find a deal... and once in a while, it's Best Buy. But, I've always done my homework, and never rely on the salespeople for "help". I've never felt like I've been treated like crap. I'm sorry your wife had such a bad experience. Occasionally, I've even found an extra-helpful employee there. I found an excellent deal on my AVR when they were blowing them out to fill the shelves with newer models. All they had on the floor was open-box models, which appeared ok to me, but the guy helping me swore he had seen an unopened one somewhere in the store and I told him I'd prefer that one. He spent 10-15 minutes searching for it for me. No commission, no personal benefit to him. It's not the store, it's the person, and there are some helpful, caring people in this world. Perhaps the BB "system" isn't designed to attract all of them to their workforce, but sometimes good people end up working at Best Buy, Wal-Mart, McDonalds, etc...
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Lots of retail/customer service agents suck.
Lots of customers suck just as much.
Both enjoy talking about how much each other sucks.
And thats how it shall be, from here unto the death of the sun..
Or until 12-21-12......lol -
I've done my homework in the past and was set on buying a particular piece of gear only to have the owener of the store turn me on to a different less expensive piece that he let me try out in my rig. That's the kind of service I look for and love.
The only thing I've ever purchased from Best Buys was a computer and the lads that helped me were very knoweldgable, helpful, and curteous. I'm guessing these guys were computer geeks vs. the A/V department where they are just there for a paycheck. These guys even talked me out of a Dell and other more expensive PCs into an E-machine which is what I had previously owned. -
Because that is the climate of business we are in right now. If you're expecting some snot nosed kid who is only there for a little time to get themselves through high school or community college and give you proper expertise on something audio or video that you want to purchase then you get what you pay for.
I guess I'm amazed at what you guys are expecting out of these people and you still probably want to pay as little as possible for said item.
You pay more for knowledge or you pay less for having to do your own homework and just expect these guys to be order takers. That is what they are paid to do.
I worked at a mom & pop store athletics store during high school and college. We were paid minimum wage, but the tone set by management was that of professionalism and product knowledge. That is why we smoked even the big box stores in sales of tennis rackets, clothes, shoes, etc. We also kept up with them in sales of running shoes. Of course this was well before the days of the internet, and we were a specialty shop. We took pride in our work regardless of getting minimum wage. I still expect sales reps to be knowledgeable of their product. I guess that was just the way I grew up.
In my experience owning and running a businesses. The pay has little to do with the equation. The problem is the work ethic. The poor employees you describe above will for the most part act that way when they get into the "real world" even if you pay them above market wage with market to above market working conditions and fringe benefits. The person that takes pride in their work will generally do so regardless of their compensation becuase they see the quality of their work as a reflection of themselves.
That being said, our local Best Buy decent. I have not encountered any that were rude. Their product knowledge is generally lacking, but I attribute the local problem more with a ineffective manditory training and education on the products.
