Incredible Customer Service from Kyle

sp13
sp13 Posts: 2
edited March 2010 in Troubleshooting
I have to let the communities know what a positive, helpful and exceptional experience I had with one of Polk's technical associates Kyle. I had problems with my RTi70s losing their depth and sounding like I was listening to them through a pillow. I had replaced the tweeters and something still was not right.

I called Polk and as soon as Kyle answered, he was friendly, attentive, listened to what I had already attempted to troubleshoot and then offerred to check out my crossovers and tweeters!!! What a relief to get this help.

I was out of town a few days and when I got home last night my crossovers and tweeters were waiting for me. I put them in today and they sound better than new (upgraded crossover put in that will not compromise the match with my CSI 40 center). All is well again with my home theatre thanks to Kyle.

It also has to be mentioned that Kyle's helpfulness, positive attitude and responsiveness was all despite dealing with very unfortunate family matters that were certainly much more important than my speakers but you would never have known it based on Kyle's great attitude. THANKS KYLE!!! All the very best to you!!
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Comments

  • comfortablycurt
    comfortablycurt Posts: 6,745
    edited March 2010
    It's always great to hear stories like this. Polk's CS is second to none. Great to hear that you've got your HT back up and running too!!


    Keep up the good work Kyle!!:D
    The nirvana inducer-
    APC H10 Power Conditioner
    Marantz UD5005 universal player
    Parasound Halo P5 preamp
    Parasound HCA-1200II power amp
    PolkAudio LSi9's/PolkAudio SDA 2A's/PolkAudio Monitor 7A's
    Audioquest Speaker Cables and IC's
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  • wutadumsn23
    wutadumsn23 Posts: 3,702
    edited March 2010
    Glad Polk got you up and running again. Their CS is second to none. Welcome to Club Polk.

    -Jeff
    HT Rig
    Receiver- Onkyo TX-SR806
    Mains- Polk Audio Monitor 70
    Center- Polk Audio CS2
    Surrounds- Polk Audio TSi 500's :D
    Sub- Polk Audio PSW125
    Retired- Polk Audio Monitor 40's
    T.V.- 60" Sony SXRD KDS-60A2000 LCoS
    Blu-Ray- 80 GB PS3


    2 CH rig (in progress)
    Polk Audio Monitor 10A's :cool:

    It's not that I'm insensitive, I just don't care.. :D
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  • stoner60
    stoner60 Posts: 22
    edited March 2010
    Pretty good week for Kyle. He's the guy that helped me with my "subwoofer blowing fuses" issue earlier this week.

    I'm thinking he should get a raise..or at least free lunch on Friday!
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  • Underworld54
    Underworld54 Posts: 43
    edited March 2010
    stoner60 wrote: »
    Pretty good week for Kyle. He's the guy that helped me with my "subwoofer blowing fuses" issue earlier this week.

    I'm thinking he should get a raise..or at least free lunch on Friday!

    Maybe it's just the way the guy is. Happy to help to the best of his ability. I bet he loves his job.
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