PSW111 blowing fuses

stoner60
stoner60 Posts: 22
edited December 2013 in Troubleshooting
I've had my PSW111 for about a year and everything had been great. Just this week it blew a fuse. I bought new fuses and all 4 of them blew right away. Any idea why this may be happening?
By the way, it's hooked up to an Onkyo TX-SR606
Post edited by stoner60 on
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  • wutadumsn23
    wutadumsn23 Posts: 3,702
    edited March 2010
    Sounds like a question for Polk's CS. Give them a shout in the morning on the phone. They will hook you up, and mention that you are a member of the forum for a discount. Hope you get back up and running soon.

    -Jeff

    1-800-377-POLK (7655)
    9AM-5:30PM EST Mon-Fri
    HT Rig
    Receiver- Onkyo TX-SR806
    Mains- Polk Audio Monitor 70
    Center- Polk Audio CS2
    Surrounds- Polk Audio TSi 500's :D
    Sub- Polk Audio PSW125
    Retired- Polk Audio Monitor 40's
    T.V.- 60" Sony SXRD KDS-60A2000 LCoS
    Blu-Ray- 80 GB PS3


    2 CH rig (in progress)
    Polk Audio Monitor 10A's :cool:

    It's not that I'm insensitive, I just don't care.. :D
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  • stoner60
    stoner60 Posts: 22
    edited March 2010
    Wow, just got off the phone with Kyle from Polk Audio CS. All I have to do is fax him a copy of my proof of purchase with the serial number of the sub, and they're going to send me a replacement unit.

    Quick and painless.....Polk Audio rocks!!

    Thanks,
    Dean
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  • wutadumsn23
    wutadumsn23 Posts: 3,702
    edited March 2010
    Now that's what I am talking about, told you they would take care of you. Gotta love a company that stands by their products. Congrats.

    -Jeff
    HT Rig
    Receiver- Onkyo TX-SR806
    Mains- Polk Audio Monitor 70
    Center- Polk Audio CS2
    Surrounds- Polk Audio TSi 500's :D
    Sub- Polk Audio PSW125
    Retired- Polk Audio Monitor 40's
    T.V.- 60" Sony SXRD KDS-60A2000 LCoS
    Blu-Ray- 80 GB PS3


    2 CH rig (in progress)
    Polk Audio Monitor 10A's :cool:

    It's not that I'm insensitive, I just don't care.. :D
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  • lectronicjunkie
    lectronicjunkie Posts: 299
    edited March 2010
    That's what you call Customer Service!
    It's all in the detail.
    :cool:

    HT Setup:
    Samsung PN50D550
    Onkyo TX-SR805
    Samsung BD-D6700
    Fronts: RTi10's
    Center: CSi5
    Side surrounds: RC65i's
    Rear surrounds: FXiA4's
    Sub: Velodyne CT120
    Outdoor: Atrium 45's

    Pictures here
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  • Underworld54
    Underworld54 Posts: 43
    edited March 2010
    lectronicjunkie wrote: »
    That's what you call Customer Service!

    Awesome service....and why again does Polk CS suck? :rolleyes:
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  • stoner60
    stoner60 Posts: 22
    edited March 2010
    Thanks for steering me in the right direction Jeff!
    Great product AND great customer service............think I'll have to spend more money on PA merch real soon.........just don't tell my wife!!:D
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  • wutadumsn23
    wutadumsn23 Posts: 3,702
    edited March 2010
    LOL, no problem man, I'm glad you got it all fixed up. That's what those guys do, and they do it very well. Most times a quick call to Polk's CS will fix just about any problem, so it is usually my first idea unless I have any thoughts as to what it might be.

    -Jeff
    HT Rig
    Receiver- Onkyo TX-SR806
    Mains- Polk Audio Monitor 70
    Center- Polk Audio CS2
    Surrounds- Polk Audio TSi 500's :D
    Sub- Polk Audio PSW125
    Retired- Polk Audio Monitor 40's
    T.V.- 60" Sony SXRD KDS-60A2000 LCoS
    Blu-Ray- 80 GB PS3


    2 CH rig (in progress)
    Polk Audio Monitor 10A's :cool:

    It's not that I'm insensitive, I just don't care.. :D
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  • stoner60
    stoner60 Posts: 22
    edited March 2010
    Their CS was good enough, but I think the shipping dept could use some help. I called Kyle Wednesday and he said the item should be shipping that day but I never received any info at my e-mail address. So I called back today and talked to another person who said it was allocated but hadn't shipped yet. We reconfirmed my e-mail address to make sure I received the info when it shipped but still nothing.
    I'm srtarting to wonder how much longer I'll be without a working sub.

    :confused:
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  • stoner60
    stoner60 Posts: 22
    edited March 2010
    Never fear......received the e-mail notification this morning that the item finally shipped.
    Should have it in my hands Wednesday.

    Caio
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  • hoosier1661
    hoosier1661 Posts: 1
    edited December 2013
    I have the same problem and my 3 year warranty expired a few months ago. Is it possible to buy a new amp? I contacted customer support but haven't heard back yet.
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  • [Deleted User]
    [Deleted User] Posts: 7,658
    edited December 2013
    Hello,
    Most likely you'll be able to remove the bass amplifier and send it to Polk's CS department in Vista, CA. This should be less expensive than buying a replacement amp. Call them at: 1-800-377-7655 for details.
    Regards, Ken
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