Help needed

Elessar
Elessar Posts: 3
edited February 2010 in Troubleshooting
I am trying to hook up my Polk sw505 12" sub to my harman kardon avr 154 receiver. I had connected them using a thx sub cable from the pre out on the receiver to the LFE (unfiltered) input on the sub and it worked for about an hour, I then inadvertently switched the power from "auto" to "on" and it stopped putting out sound. Lights still come on on the sub but nothing comes out?

What have I done, or am doing wrong?
Post edited by Elessar on
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  • Elessar
    Elessar Posts: 3
    edited February 2010
    The manual for my receiver says the pre out is filtered, does this mean I need to get a y connector for my current cable and run that into the filtered inputs on the sub?
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  • Elessar
    Elessar Posts: 3
    edited February 2010
    Wow... Thanks for the fast responses Polk Audio. I got more help from the Bluray.com community. Issue resolved though, no thanks to Polk. Couldn't get anyone on the phone either that knew what the hell they were talking about, very dissapointed.
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  • wutadumsn23
    wutadumsn23 Posts: 3,702
    edited February 2010
    Elessar wrote: »
    Wow... Thanks for the fast responses Polk Audio. I got more help from the Bluray.com community. Issue resolved though, no thanks to Polk. Couldn't get anyone on the phone either that knew what the hell they were talking about, very dissapointed.


    Wow, really dude? We don't always have all the answers, but glad you got it resolved. Have a little respect and don't dog us because we couldn't help, we are only human. Welcome to Club Polk.

    -Jeff
    HT Rig
    Receiver- Onkyo TX-SR806
    Mains- Polk Audio Monitor 70
    Center- Polk Audio CS2
    Surrounds- Polk Audio TSi 500's :D
    Sub- Polk Audio PSW125
    Retired- Polk Audio Monitor 40's
    T.V.- 60" Sony SXRD KDS-60A2000 LCoS
    Blu-Ray- 80 GB PS3


    2 CH rig (in progress)
    Polk Audio Monitor 10A's :cool:

    It's not that I'm insensitive, I just don't care.. :D
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  • F1nut
    F1nut Posts: 50,554
    edited February 2010
    Don't feel bad Elessar, a year later and I'm still waiting for change I can believe in.
    Political Correctness'.........defined

    "A doctrine fostered by a delusional, illogical minority and rabidly promoted by an unscrupulous mainstream media, which holds forth the proposition that it is entirely possible to pick up a t-u-r-d by the clean end."

    President of Club Polk

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  • wutadumsn23
    wutadumsn23 Posts: 3,702
    edited February 2010
    F1nut wrote: »
    Don't feel bad Elessar, a year later and I'm still waiting for change I can believe in.

    LOL Jesse, I'm sure it is right around the corner. :D

    -Jeff
    HT Rig
    Receiver- Onkyo TX-SR806
    Mains- Polk Audio Monitor 70
    Center- Polk Audio CS2
    Surrounds- Polk Audio TSi 500's :D
    Sub- Polk Audio PSW125
    Retired- Polk Audio Monitor 40's
    T.V.- 60" Sony SXRD KDS-60A2000 LCoS
    Blu-Ray- 80 GB PS3


    2 CH rig (in progress)
    Polk Audio Monitor 10A's :cool:

    It's not that I'm insensitive, I just don't care.. :D
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  • cnh
    cnh Posts: 13,284
    edited February 2010
    Welcome to Club Polk sorry no one picked up your post fast enough. F1nut is right about waiting..?

    As for me, I have a 13 hour time difference with the U.S. East Coast...so I'm in a totally different zone...it's tough to catch people from 'here'.

    cnh
    Currently orbiting Bowie's Blackstar.!

    Polk Lsi-7s, Def Tech 8" sub, HK 3490, HK HD 990 (CDP/DAC), AKG Q701s
    [sig. changed on a monthly basis as I rotate in and out of my stash]
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  • Mon40CSMM10
    Mon40CSMM10 Posts: 161
    edited February 2010
    I think this may be what part of the issue may be--from the front page of the Club Polk forums:
    Troubleshooting
    A direct line to Polk Audio customer service. If you've got questions or answers post here.

    Now it's obvious that user-contributed content also gets posted to Troubleshooting, but it would also appear that Troubleshooting is a Polk customer service monitored forum.

    Based on that, one would expect some sort of acknowledgement (preferably same day) that the problem has at least been read and acknowledged, even if the research and answer took a day or so.

    I've also noticed, just casually reading the forum, that additional slow response/non-response complaints have occurred from e-mailing customer service. Again, one would expect that a timely prefereably same-day response acknowledging the problem has at least been read and acknowledged.

    At the same time, the above expectations are not held if someone is just being impatient (i.e., they are looking for a 30 minute or 1 hour turnaround time for a forum post or e-mail message).
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  • BeefJerky
    BeefJerky Posts: 1,320
    edited February 2010
    ^^^I agree^^^
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  • dorokusai
    dorokusai Posts: 25,577
    edited February 2010
    Formal Polk Customer Service isn't 24/7 but we try and supplement that with our diverse user forum and active members within the user forum. I'm sorry that you didn't get a response in a timely manner but please take a look at the watch for a formal and fall back for an offline reply next time. The membership is rabid and the help very forthcoming...give us some time.

    I'm happy that you are now resolved and back online.
    CTC BBQ Amplifier, Sonic Frontiers Line3 Pre-Amplifier and Wadia 581 SACD player. Speakers? Always changing but for now, Mission Argonauts I picked up for $50 bucks, mint.
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  • F1nut
    F1nut Posts: 50,554
    edited February 2010
    Gentlemen, help is but a phone call away and is still the best way to resolve an issue.
    Political Correctness'.........defined

    "A doctrine fostered by a delusional, illogical minority and rabidly promoted by an unscrupulous mainstream media, which holds forth the proposition that it is entirely possible to pick up a t-u-r-d by the clean end."

    President of Club Polk

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  • dorokusai
    dorokusai Posts: 25,577
    edited February 2010
    Mon40CSMM10 wrote: »
    I think this may be what part of the issue may be--from the front page of the Club Polk forums:



    Now it's obvious that user-contributed content also gets posted to Troubleshooting, but it would also appear that Troubleshooting is a Polk customer service monitored forum.

    Based on that, one would expect some sort of acknowledgement (preferably same day) that the problem has at least been read and acknowledged, even if the research and answer took a day or so.

    I've also noticed, just casually reading the forum, that additional slow response/non-response complaints have occurred from e-mailing customer service. Again, one would expect that a timely prefereably same-day response acknowledging the problem has at least been read and acknowledged.

    At the same time, the above expectations are not held if someone is just being impatient (i.e., they are looking for a 30 minute or 1 hour turnaround time for a forum post or e-mail message).

    The troubleshooting section is the best place to post a question as it's the most policed. Is this a complaint? Polk does its best to respond quickly to any and all issues in regards to its products. We may miss something from time to time and if so feel free to email us directly....specifically mnestor@polkaudio.com.
    CTC BBQ Amplifier, Sonic Frontiers Line3 Pre-Amplifier and Wadia 581 SACD player. Speakers? Always changing but for now, Mission Argonauts I picked up for $50 bucks, mint.
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  • wutadumsn23
    wutadumsn23 Posts: 3,702
    edited February 2010
    F1nut wrote: »
    Gentlemen, help is but a phone call away and is still the best way to resolve an issue.

    This is very true Jesse. Polk CS is second to none.

    -Jeff
    HT Rig
    Receiver- Onkyo TX-SR806
    Mains- Polk Audio Monitor 70
    Center- Polk Audio CS2
    Surrounds- Polk Audio TSi 500's :D
    Sub- Polk Audio PSW125
    Retired- Polk Audio Monitor 40's
    T.V.- 60" Sony SXRD KDS-60A2000 LCoS
    Blu-Ray- 80 GB PS3


    2 CH rig (in progress)
    Polk Audio Monitor 10A's :cool:

    It's not that I'm insensitive, I just don't care.. :D
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  • Mon40CSMM10
    Mon40CSMM10 Posts: 161
    edited February 2010
    Is this a complaint? Polk does its best to respond quickly to any and all issues in regards to its products.

    No, it's not a complaint, but thank you for asking.

    My post was more of an observation of what I (and possibly others) might think when they see that Troubleshooting is a direct line to Polk Customer service, and what I've also seen just casually browsing the Troubleshooting forum.

    In my own case, the Polk Audio equipment I have has always worked fine out of the box--that goes for the new equipent purchased from retail stores and the refurbished equipment purchased from the Polk Direct eBay store--so I have no complaints with respect to Polk Audio's reliability.
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