Need the little rubber feet for my sub...

Uilleann

Apparently the guys on the factory floor were either on a serious slope...or decided I was! ;)

I only got two of the four little rubber feet to keep the sub from dancing all over my hardwood floor. I emailed via the customer service link on the main site - but never heard any response.

Should I just break out the duct tape? It won't be pretty - but I *promise* it won't move when I'm done!! hehehe:eek::cool:

Bri~

comfortablycurt

Just go with the duct tape method...lol


You'll get much faster service from Polk CS by calling them at the number located to the top right of this page.

I'm sure they'll be able to help you out.:)


By the way, welcome to Club Polk.:)

superjunior

Uilleann wrote: »

Apparently the guys on the factory floor were either on a serious slope...or decided I was! ;)

I only got two of the four little rubber feet to keep the sub from dancing all over my hardwood floor. I emailed via the customer service link on the main site - but never heard any response.

Should I just break out the duct tape? It won't be pretty - but I *promise* it won't move when I'm done!! hehehe:eek::cool:

Bri~

welcome to cp. CALL them on the number of the top/right of your screan to get the fastest results. polks cs is the best

Conradicles

Glue works well.

mhmacw

comfortablycurt wrote: »

Just go with the duct tape method...lol


You'll get much faster service from Polk CS by calling them at the number located to the top right of this page.

I'm sure they'll be able to help you out.:)


By the way, welcome to Club Polk.:)

im glad to hear you like duct tape curt cause thats what i used to keep the tapes in a square so i could wrap them haha!


this sounds to me like a perfect time to install spikes on your sub friend.

comfortablycurt

mhmacw wrote: »

im glad to hear you like duct tape curt cause thats what i used to keep the tapes in a square so i could wrap them haha!


this sounds to me like a perfect time to install spikes on your sub friend.

Awesome! I love duct tape!!

Duct tape is really the ultimate gift wrap though...It makes the gift recipient really work to open it. Just wrap an entire roll of duct tape around the box...and it's done...lol

mhmacw

comfortablycurt wrote: »

Awesome! I love duct tape!!

Duct tape is really the ultimate gift wrap though...It makes the gift recipient really work to open it. Just wrap an entire roll of duct tape around the box...and it's done...lol

no curt...i wrapped the tapes in it not the box.:D

dvran

The Dollar Store sells rubber feet and padding for furniture bottoms. Home Depot and Lowes would also have the rubber feet.

mhardy6647

Another fine resource for spikes, cones, feet, etc. is www.partsexpress.com
Check their speaker building resources.

Plus, there's always Blu-Tak.

Uilleann

Well.......

A very "interesting" experience was had today when I called the Polk Audio customer service line. Actually, I tried last night, and was told by a very pleasant young woman that I needed to call a different person, at a different phone number and ext. in orer to get my missing parts problem solved.

What happened next was...unexpected.

Has Polk Audio customer service taken to moonlighting with the Spanish Inquisition??? I was summarily GRILLED about who EXACTLY I bought the sub from, if it was open box or new, if I had moved, altered or in any way damaged the sub myself, or if I was in fact a truly nice person!

I was instructed to email this second person with my name, address, model number of the sub, serial number, a scan of the original receipt, the store name, address and phone number, the exact date of purchase and if possible, the name of the saleperson.

What.

A.

Joke.

Serously Polk?????

I just dropped almost $1,000 on OUR speakers - all brand new - and you're gonna give me the third degree about two little rubber feet that YOU failed to put in the unopened, brand new, undamaged, perfectly sound box?

Really??

Tomorrow I will call again and ask to speak to a supervisor. I really don't believe that I should need to go through all that for a part that would cost little more (indeed if ANY more) than a stamp to ship. I dont believe I should be forced to purchase a part from another manufacturer either.

Polk - this was YOUR mistake. It would seem very easy to fix, and after hearing all the great stories about how wonderful your customer service is, I expected a very different experience when I called today. It would seem to me to be far far easier to simply take care of the problem.

It seems silly to me - but perhaps this is just how Polk operates? We're rethinking our purchase now sadly.

OK - done ranting for the time being. Just really rubbed the wrong way today. :rolleyes:



P.S. we're in no way interested in 'spikes' of any sort. We're on hardwood, as I mentioned in my original post, and we don't need to damage it with a spike footed sub. :D We just want what e paid for - a complete sub and accessories.

Ern Dog

I'm sure they will make it right. I can totally understand your frustration. Talking to a supervisor is a smart idea.

Mon40CSMM10

If it's that much trouble just to get those small rubber feet, I'd actually say forget about the somewhat flimsy rubber feet. They do work as far as fitting in the holes in the legs of the subwoofer, but I actually cracked one of them just by tilting the subwoofer in order to rotate its angle just a bit, so they apparently aren't very durable except for being completely flat on the floor.

Getting something like the round rubber caps for chairs with legs might be a better idea. I do find that those round rubber caps fit well enough over the legs of the subwoofer (in my case, I own a PSW 110), and they also get the subwoofer just that much higher off the floor than those small rubber feet can hope to do.

(Position the subwoofer, fit a cap over each leg of the subwoofer by lifting each corner just enough, adjust the cap on each leg of the subwoofer so it's straight and as far as possible on each leg of the subwoofer, done.)

Uilleann

So just to post a follow-up.

I don't think I've *ever* in my life been given as hard a time or as much run around and snarky attitude from customer service as I have from Polk here. And all that after there was a problem with their "new" product.

I would have thought it as simple as the customer service rep or manager stating right away: "Yes sir, we understand your need to have a complete product. To what address may we ship the needed parts to you right away?" That's how we do it in my business, and we're no experts. But no. I get accused of buying an "open box or demo" item - even after explaining that was not the case four times. I get hassled to provide everything from serial numbers and scanned copies of a receipt - I'm surprised they didn't ask for my PIN and a specimen to be sent in as well for DNA testing.

Polk Audio - you've seriously dropped the ball on this one. And in the process, made me seriously re-consider my purchase from your company. I will think twice about buying Polk ever again after this experience - no matter how good your products may sound, nor at a lower price. Quality is important to me, and that extends to customer service. I will pay more in future if I have to in order to get it.

Very disappointed.

PSOVLSK

Sorry to hear about your experience and I understand your frustration and disappointment. That's not the norm for sure.

jacob.simpson

Thats really sad to hear about your exp with CS, this is the first time i am coming across with Polk CS having issue.

gdb

This sounds as if there is a new policy in the making at polkaudio. Not very encouraging to prospective buyers of new products!:eek: If it's not too late, maybe you can return everything to the shop where you bought it.

Uilleann

I have given serious thought to doing just that - a mass return. Which seems very silly to me given how easy this *should* have been to remedy. Again, I do really try to be a pretty reasonable guy, and I'm not looking for 'something for nothing'. I just thought they'd bend over backwards to make the situation right from what I've read about others experiences - and given the fact that this should have been such an incredibly simple issue to resolve. Sad that the company was so determined to protect their own assets (a couple of cents worth of parts they failed to include), rather than make a happy customer for life. Why it escalated so far escapes me completely.

So how about it Polk - I'd be interested to know why this was such a circus. Anyone from the company here able to step up and explain what happened? I genuinely am interested in figuring this out. I can tell you that if this is some new mode of operating, that you won't stay in business long, and that isn't a great for you, or the loyal customers you've built up over the years. Hope you guys can get your ducks in a row - and quickly.

In the end, I'm told the feet have finally been shipped - after being told that "I could have taken a picture of the receipt as proof" and other such comments. I wasn't aware that someone I've never met would know what I could or couldn't do. And I'm equally not certain how one could discern what the receipt was for with my poor camera - it could have been from the grocery store for all they know...

Anyway, I need to get off the ol soapbox for now. Just left feeling very let down and really rubbed the wrong way by the company.