call your pizza order in to _______ ???

danger boy
danger boy Posts: 15,722
edited March 2010 in The Clubhouse
So a friend ordered pizza from one of the big chain pizza places.. and this place is only located about three blocks from his house.. guess where the phone call was answered?


wait for it........









Yup, India.

INDIA?? :confused: :eek: :eek: :eek:

why in the hell would a pizza chain outsource their pizza orders? what ever happen to the pimply faced 17 yr old taking the order? now it has to go to India, then back here to complete a pizza order? seriously, I am not kidding.

Maybe this isn't new, but i was stunned by it. :confused:
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Post edited by danger boy on
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Comments

  • bobman1235
    bobman1235 Posts: 10,822
    edited December 2009
    That really is ridiculous. I can't imagine they're saving any kind of money with that...
    If you will it, dude, it is no dream.
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  • Face
    Face Posts: 14,340
    edited December 2009
    http://www.google.com/search?source=ig&hl=en&rlz=1G1GGLQ_ENUS310&=&q=outsourcing+phone+calls+pizza&aq=f&oq=&aqi=
    "He who fights with monsters should look to it that he himself does not become a monster. And when you gaze long into an abyss the abyss also gazes into you." Friedrich Nietzsche
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  • danger boy
    danger boy Posts: 15,722
    edited December 2009
    Lasareath wrote: »
    I order from Dominos, their online ordering website is very cool.

    what country do you think that takes place in?

    one guess.. :p
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  • danger boy
    danger boy Posts: 15,722
    edited December 2009
    Face,

    my friends and I will not be supporting that pizza chain anymore..... that are plenty of other pizza options... including locally owned chains. ;)

    i say buy local, support local, keep local jobs.
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  • cstmar01
    cstmar01 Posts: 4,424
    edited December 2009
    What the hell? I am curious as to what chain is doing that, can't be saving any money and how hard is it to seriously have someone pick up a phone and take an order.
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  • danger boy
    danger boy Posts: 15,722
    edited December 2009
    check out the movie Outsourced


    http://www.outsourcedthemovie.com/
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  • tommyboy
    tommyboy Posts: 1,414
    edited December 2009
    I hardly ever order from big chains, just because to me local pizza shops have MUCH better pizza and food in general. But I did order from pizza hut a few weeks ago cause had a coupon for a really cheap pizza. Anyways, same happened to me, someone with a terrible accent took my order, and the **** was trying to keep me on the phone to add things to my order.
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  • Osarion
    Osarion Posts: 181
    edited December 2009
    Lasareath wrote: »
    I order from Dominos, their online ordering website is very cool.

    Same here, and the pizza points you get from ordering online are sweet. Free pizza ftw!
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  • heiney9
    heiney9 Posts: 25,164
    edited December 2009
    danger boy wrote: »
    check out the movie Outsourced


    http://www.outsourcedthemovie.com/

    I have this movie in my NetFlix que.
    "Appreciation of audio is a completely subjective human experience. Measurements can provide a measure of insight, but are no substitute for human judgment. Why are we looking to reduce a subjective experience to objective criteria anyway? The subtleties of music and audio reproduction are for those who appreciate it. Differentiation by numbers is for those who do not".--Nelson Pass Pass Labs XA25 | EE Avant Pre | EE Mini Max Supreme DAC | MIT Shotgun S1 | Pangea AC14SE MKII | Legend L600 | BlueSound Node 3 - Tubes add soul!
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  • coolsax
    coolsax Posts: 1,824
    edited December 2009
    hmm I love pizza huts pan pizza but that makes me want to not use them anymore.. I worked for Papa Johns for 1 year and half as a driver/manager, and I think its ridiculous that they would outsource that stuff.. we have enough people in the US looking for work, and its not high paying work at that.. on top of that its awful customer service. people don't want to be talking to someone who they can't understand and can't understand them. very disappointing...
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  • comfortablycurt
    comfortablycurt Posts: 6,745
    edited December 2009
    How in the hell can they possibly save any money by outsourcing that?
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  • hearingimpared
    hearingimpared Posts: 21,137
    edited December 2009
    Lol!
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  • danger boy
    danger boy Posts: 15,722
    edited December 2009
    umm.. can I have curry on my pizza next time>? LOL
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  • LessisNevermore
    LessisNevermore Posts: 1,519
    edited December 2009
    Pizza Hut is to pizza as Jack Kevorkian is to the Medical profession.

    Why hire someone in India to do ONE job, when the zit-face 17 y.o. kid can take the order, then go make the pie, take the money for it, then sweep the floor when he's done?

    I hope this bites them in the **** to the point of bankruptcy.
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  • hearingimpared
    hearingimpared Posts: 21,137
    edited December 2009
    I despise outsourcing of any nature outside of the USA.
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  • F1nut
    F1nut Posts: 50,470
    edited December 2009
    No soup for you, Pizza Hut.
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  • BlueFox
    BlueFox Posts: 15,251
    edited December 2009
    It is being done for one reason only. To make executives look good so they will get big bonuses regardless of the company's performance.

    The software industry and computer networking industry have been doing this for years, but in this case it helps the executives stock options. These guys are such hypocrites. They whine there are no Amercian college grads in engineering and computer science, and then they outsource the jobs because people would like to be paid for busting their **** in college to actually learn something difficult, unlike MBA grads. Personally, I put an executive who outsources engineering jobs in the same category as a traitor, and they should be treated the same. Rant off.
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  • tx_polkhead
    tx_polkhead Posts: 248
    edited December 2009
    pizza is best when it is DIY!
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  • bobman1235
    bobman1235 Posts: 10,822
    edited December 2009
    I have to agree that if you're orderning from Pizza Hut there's something wrong with you anyway. Awful, awful food.
    If you will it, dude, it is no dream.
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  • cfrizz
    cfrizz Posts: 13,415
    edited December 2009
    BlueFox wrote: »
    It is being done for one reason only. To make executives look good so they will get big bonuses regardless of the company's performance.

    The software industry and computer networking industry have been doing this for years, but in this case it helps the executives stock options. These guys are such hypocrites. They whine there are no Amercian college grads in engineering and computer science, and then they outsource the jobs because people would like to be paid for busting their **** in college to actually learn something difficult, unlike MBA grads. Personally, I put an executive who outsources engineering jobs in the same category as a traitor, and they should be treated the same. Rant off.

    It's not just software & IT industries being outsourced. It's ANY company that has call centers or data processing work. Outsourcing is HUGE throughout the insurance & financial services sector.

    We have gone from probably 50 people who used to do what I do, down to 8 people! And half of what our jobs used to entail are now being done in India.

    These executives are selling our country out. Before you know it, India is going to be what our country is now & we are going to what what India once was.
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  • wutadumsn23
    wutadumsn23 Posts: 3,702
    edited December 2009
    Wow, TX!! That second one looks amazing, damn I am hungry. Imma go print it out and eat it, lol.

    -Jeff
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  • cstmar01
    cstmar01 Posts: 4,424
    edited December 2009
    cfrizz wrote: »
    It's not just software & IT industries being outsourced. It's ANY company that has call centers or data processing work. Outsourcing is HUGE throughout the insurance & financial services sector.

    We have gone from probably 50 people who used to do what I do, down to 8 people! And half of what our jobs used to entail are now being done in India.

    These executives are selling our country out. Before you know it, India is going to be what our country is now & we are going to what what India once was.

    I actually work for a bank that still has an in house customer care department. A lot of people are very very surprised that we would still do everything in America and that when a person here answers the phone its actually in the US and a lot of times we get complimented for it.
    Outsourcing is a pain in the butt, and when you can't understand them it makes it even worse. I just got transferred to a department that was in India and I could not understand them what so ever because of the accent. I really really tried, but when your mad and when your dealing with money people want to be able to understand whats going on, and a language barrier makes it only worse.
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  • George Grand
    George Grand Posts: 12,258
    edited December 2009
    Never happen in Brooklyn.
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  • obieone
    obieone Posts: 5,077
    edited December 2009
    If you think outsourcing sux now, wait till 'cap and trade' gets passed:rolleyes:
    I refuse to argue with idiots, because people can't tell the DIFFERENCE!
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  • wutadumsn23
    wutadumsn23 Posts: 3,702
    edited December 2009
    Damn Al, where in the world did you order from? Growing up on the East Coast in Connecticut we had amazing pizza places on every block growing up it seemed. Man do I ever miss that, "pizza" out here doesn't even come close.

    -Jeff
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  • Jstas
    Jstas Posts: 14,807
    edited December 2009
    danger boy wrote: »
    what country do you think that takes place in?

    one guess.. :p

    Latvia!
    George Grand wrote: »
    Never happen in Brooklyn.

    No sir, it wouldn't! The mere thought alone is enough to get you knifed in an alley!



    Me, I don't order from the chains. Living in South Jersey, there is a pizza place on damn near every corner. Hell, there are 9 in the 2 square mile town next to my township and 30+ in my township as well. That doesn't count the chains.

    I order pizza from one of two places. One is a place I've been going to since I was a teenager, Santini's. They are easy to remember, 228-8008. Two two eight boob is the phone number. I'll never forget it! Don't even need a menu! Call up, they see the name and number on the caller id and just ask "The usual?" A quick "yep!" and 20 minutes later a screaming hot pizza is in my hands and fogging up the windows! Doesn't get better than that!

    Besides, in a chain you don't get the same service. One shop I call up, I can't even remember the name anymore I just know it's Lorenzo and his brother Gianni running it. I call up and they don't even say the name they just look at the caller ID and say "Gianni! (his accent is heavy and he doesn't say Johnny) My friend! What can I make for you today? How is your mother? Is your family well? You tell them we say Hello!" Never once have I gotten that in a Pizza Hut.
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  • Demiurge
    Demiurge Posts: 10,874
    edited December 2009
    Does anyone bother to put themselves in the shoes of others anymore before they come to conclusions?

    As soon as people, mainly kids and part-timers, will answer phones for less than $15/hr. (picking an arbitrary number to make a point) the jobs will start to come back. They aren't outsourcing because they don't like America or don't want to keep the jobs here.

    So why are they doing it? Profits.

    Their margins are thin to start. They're doing anything they can to move volume. They make money on volume. Unlike your local pizza joint that you'll willing pay $20+ to for a pie where they may make a $5 profit on (again, arbitrary number to make a point), the major chains are making far less per pie sold.

    All that said....it's annoying as hell to have to talk to someone who you can't understand and is reading from a script. I wouldn't order from a place like that. I'd gladly pay the local joint. The food is better and the service is probably better, too.
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  • bobman1235
    bobman1235 Posts: 10,822
    edited December 2009
    Jstas wrote: »
    Don't even need a menu! Call up, they see the name and number on the caller id and just ask "The usual?" A quick "yep!" and 20 minutes later a screaming hot pizza is in my hands and fogging up the windows! Doesn't get better than that!

    If your conversations are anywhere near the length of your posts, maybe they're just trying to get off the phone as quickly as possible.... ;)


    I keed, I keed.
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  • Jstas
    Jstas Posts: 14,807
    edited December 2009
    bobman1235 wrote: »
    If your conversations are anywhere near the length of your posts, maybe they're just trying to get off the phone as quickly as possible.... ;)


    I keed, I keed.

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  • danger boy
    danger boy Posts: 15,722
    edited December 2009
    tx_polkhead wrote: »
    pizza is best when it is DIY!

    do you deliver? ;)


    looks really good
    PolkFest 2012, who's going>?
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