Booo PSW505 got problems!

rallyshark
rallyshark Posts: 417
edited October 2010 in Troubleshooting
I've had this sub since November 3(less than 30days) and it is broke:( All this time I've been thinking it was something near the sub rattling, but unfortunately, it's the sub. I finally decided to try and find what was rattling and couldn't, so I took the sub in another room and hooked it up. To my dismay, it is definitely the speaker. It's very obvious, I guess I didn't notice as much since it was across the room from where I sit, until it kept seeming to get more annoying. I never had turned up that loud either. It was pretty loud I thought when I first hooked it up, but it was barely moving 3/8 of an inch when I took the grill off to see how much it was moving. I got it from the egg, and it has a bulk return policy, so I'm screwed there. It had a cracked grill when I got it, but I promptly ordered another from Polk the same day. The packaging looked fine etc., etc. That just makes it worse, because the other item (Energy speakers) that purchased from the egg at the time were damaged to. They sent me a return label, and refunded my money so I thought all was well. It just sucks:( I guess I need to contact Polk for a warranty solution then, right? I have small surrounds, so no sub = crappy sound. I know Polk has great CS, so hopefully, they will be able to take care of me on this one. I guess I'll have put the 11Ts in for TV duty until this is resolved:mad: It just won't be the same...Anyone got any advice on the best way to handle this? Thanks a lot guys:)
Sony 40" LCD
Sony DVPCX995V
Sony PS3(games/media server)
Sony PS2
WD TV Live with 3TB
Sanyo VCR
Marantz SR6003
Polk 11T(xover/RDO)
RM20 5 pack
OWM 5
DUAL Micro Pro 1000
Combastard Cable
Harmony One
When rapture comes, can I have your car?
Post edited by rallyshark on
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Comments

  • cnh
    cnh Posts: 13,284
    edited November 2009
    Really sorry to hear about your problem...but unfortunately things can happen and do every so often! It's not cool! But don't fret too much because you're under warranty and Polk will take care of it to your satisfaction...you'll be up and running a lot faster than if you were dealing with, let's say, Onkyo? Awful CS there!

    Xcapri is right...

    cnh
    Currently orbiting Bowie's Blackstar.!

    Polk Lsi-7s, Def Tech 8" sub, HK 3490, HK HD 990 (CDP/DAC), AKG Q701s
    [sig. changed on a monthly basis as I rotate in and out of my stash]
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  • rallyshark
    rallyshark Posts: 417
    edited November 2009
    Thanks guys. I know polk's CS is top notch, but the situation just sucks. I'm sure polk will take care of me:) I really just wanted to vent a bit I suppose:o I think the PSW505 has the potential to be a great sub for ME, I'm just gonna have to wait until I can really find out. I haven't had a chance to really see what it can do. It's funny, because I've been thinking something on the shelve beside it was rattling all this time, lol! Wish me luck then! Thanks again:)
    Donny
    Sony 40" LCD
    Sony DVPCX995V
    Sony PS3(games/media server)
    Sony PS2
    WD TV Live with 3TB
    Sanyo VCR
    Marantz SR6003
    Polk 11T(xover/RDO)
    RM20 5 pack
    OWM 5
    DUAL Micro Pro 1000
    Combastard Cable
    Harmony One
    When rapture comes, can I have your car?
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  • dubradio
    dubradio Posts: 181
    edited November 2009
    xcapri79 wrote: »
    If I were you, I would call Polk Audio Customer Service & Tech Support tomorrow morning at 1-800-377-POLK (7655) 9AM-5:30PM EST Mon-Fri.

    Their service is excellent.




    OP,

    We at Polk Audio customer service will be more than happy to assist you in remedying the issue you are having with the PSW505, Please be aware that our offices are closed on Friday November 27th. Customer service will be available again on Monday November 30th @ 9am EST. Also note that Our sales team will be working on Friday to assist in purchasing of new Polk Audio product but are not trained in technical support.

    Kyle Shufelt
    Polk Audio Customer service (and night owl :P)
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  • sk1939
    sk1939 Posts: 295
    edited November 2009
    KyleShufelt wrote: »
    OP,

    We at Polk Audio customer service will be more than happy to assist you in remedying the issue you are having with the PSW505, Please be aware that our offices are closed on Friday November 27th. Customer service will be available again on Monday November 30th @ 9am EST. Also note that Our sales team will be working on Friday to assist in purchasing of new Polk Audio product but are not trained in technical support.

    Kyle Shufelt
    Polk Audio Customer service (and night owl :P)

    I didn't realize that Polk customer service was so close....
    Home:
    Onkyo TX-6500MKII/Polk LSI 9's (A)Polk TSi 100(B)/Polk PSW 10/Onkyo C-S5VL/Technics SL-QD33
    Home 2 (Playback):
    Dynaudio BM5A MKII/Dynaudio SUB 250MC/Audigy 2 ZS
    College:
    JBL LSR 2325P/JBL 2310SP/MOTU UltraLite MKIII
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  • rallyshark
    rallyshark Posts: 417
    edited November 2009
    Thanks, I will be in touch Monday!
    Sony 40" LCD
    Sony DVPCX995V
    Sony PS3(games/media server)
    Sony PS2
    WD TV Live with 3TB
    Sanyo VCR
    Marantz SR6003
    Polk 11T(xover/RDO)
    RM20 5 pack
    OWM 5
    DUAL Micro Pro 1000
    Combastard Cable
    Harmony One
    When rapture comes, can I have your car?
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  • rallyshark
    rallyshark Posts: 417
    edited December 2009
    Just an update, but Polk CS is doing an awesome job as always! I should have this straighted out by Wednesday, so I will fill in the details then:D
    Sony 40" LCD
    Sony DVPCX995V
    Sony PS3(games/media server)
    Sony PS2
    WD TV Live with 3TB
    Sanyo VCR
    Marantz SR6003
    Polk 11T(xover/RDO)
    RM20 5 pack
    OWM 5
    DUAL Micro Pro 1000
    Combastard Cable
    Harmony One
    When rapture comes, can I have your car?
    · Share on FacebookShare on Twitter
  • wutadumsn23
    wutadumsn23 Posts: 3,702
    edited December 2009
    sk1939 wrote: »
    I didn't realize that Polk customer service was so close....

    Yup, they are always on here. Ken is retired, but I still see him on from time to time, and Eric is always floating around here too.

    -Jeff
    HT Rig
    Receiver- Onkyo TX-SR806
    Mains- Polk Audio Monitor 70
    Center- Polk Audio CS2
    Surrounds- Polk Audio TSi 500's :D
    Sub- Polk Audio PSW125
    Retired- Polk Audio Monitor 40's
    T.V.- 60" Sony SXRD KDS-60A2000 LCoS
    Blu-Ray- 80 GB PS3


    2 CH rig (in progress)
    Polk Audio Monitor 10A's :cool:

    It's not that I'm insensitive, I just don't care.. :D
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  • rallyshark
    rallyshark Posts: 417
    edited December 2009
    Ok, so the 505 is back in business:D I asked Polk CS if they could just ship me a new driver, since I was sure that was the problem, and they did! How many companies would actually take a customer's word sight unseen? I think that is very awesome of them. I installed the new driver along with the new felt trim ring they also sent me with no problems, and watched T4 tonight as a matter of fact. It sounds great and the everything is rattling in the house,lol. The good part is that I have a smallish room which is 12x17x8, so I don't have to push it very hard to get good results. Anyway, I just want to point out, as MANY others have, Polk CS is the best! I have my sub back at not cost to me, and they were very helpful. As I've said before, a product is only as good as it's service IMO! Thanks again POLK:)
    Sony 40" LCD
    Sony DVPCX995V
    Sony PS3(games/media server)
    Sony PS2
    WD TV Live with 3TB
    Sanyo VCR
    Marantz SR6003
    Polk 11T(xover/RDO)
    RM20 5 pack
    OWM 5
    DUAL Micro Pro 1000
    Combastard Cable
    Harmony One
    When rapture comes, can I have your car?
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  • wutadumsn23
    wutadumsn23 Posts: 3,702
    edited December 2009
    Another satisfied customer, way to go Polk CS!!

    -Jeff
    HT Rig
    Receiver- Onkyo TX-SR806
    Mains- Polk Audio Monitor 70
    Center- Polk Audio CS2
    Surrounds- Polk Audio TSi 500's :D
    Sub- Polk Audio PSW125
    Retired- Polk Audio Monitor 40's
    T.V.- 60" Sony SXRD KDS-60A2000 LCoS
    Blu-Ray- 80 GB PS3


    2 CH rig (in progress)
    Polk Audio Monitor 10A's :cool:

    It's not that I'm insensitive, I just don't care.. :D
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  • djseafood
    djseafood Posts: 73
    edited October 2010
    Just searching for info on the PSW505. I love coming across stories like these! Makes me very glad I've filled my house inside and out with Polk! Just recommended Polk to one of my friends and he put together a full 5.1 setup. Haven't had to use CS yet but I know if I do I'm in good hands. Thanks Polk!
    HT
    Receiver: Onkyo TX-SR506
    FR: Polk Monitor 40
    CNTR: Polk CS2
    Sub: Polk PSW505
    RR: Infinity SS2001 w/ SpeakerCraft 5.25" aluminum woofers and 1.5" ports
    Patio: Polk Atrium 45
    TV: Sony Bravia KDL-46XBR9
    BD: Sony BDP-S570
    Gaming: PS2 and Wii
    PWR: APC C-5

    Work
    Receiver: h/k AVR 20
    CD: marantz Professional PMD320
    Mains: Infinity SS2005
    2nds: DLK 1 1/2's
    CNTR: Infinity Sterling Video
    Subs: Paradigm PS-1000 w/ beefed up power circuit resistors and custom 15" w/ Polk PSW-505 amp.
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