Blown Tweeters

jmn4667
jmn4667 Posts: 7
edited September 2009 in Troubleshooting
Hi all!

I have the Polk Audio RM6750B 5.1 surround sound speaker set. About a week ago an unfortunate accident occurred while my laptop was connected to my Onkyo receiver which caused all 5 tweeters to blow.

Are there replacement parts for these tweeters? I have pulled one out and it says on the back, "RM6000 (4 ohms)".

Thanks,
Mike
Post edited by jmn4667 on
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Comments

  • AudioGenics
    AudioGenics Posts: 2,567
    edited September 2009
    welcome to Club Polk

    bummer about the incident. I have heard that as a Polk forum member you get a discount on
    products so...

    call Customer Service and they will take care of you.

    Customer Service & Tech Support:
    polkcs@polkaudio.com
    1-800-377-POLK (7655)
    9AM-5:30PM EST Mon-Fri
    (410) 764-5470 FAX
    International +1-410-358-3600
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  • jmn4667
    jmn4667 Posts: 7
    edited September 2009
    Thanks. I have sent them an email.
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  • F1nut
    F1nut Posts: 50,554
    edited September 2009
    Forget email, CALL them.
    Political Correctness'.........defined

    "A doctrine fostered by a delusional, illogical minority and rabidly promoted by an unscrupulous mainstream media, which holds forth the proposition that it is entirely possible to pick up a t-u-r-d by the clean end."

    President of Club Polk

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  • jmn4667
    jmn4667 Posts: 7
    edited September 2009
    F1nut wrote: »
    Forget email, CALL them.

    Being a holiday today, I figure to do that if I don't hear back from them in a day or two.
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  • Face
    Face Posts: 14,340
    edited September 2009
    I would call them tomorrow anyway, email can sometimes take a while.
    "He who fights with monsters should look to it that he himself does not become a monster. And when you gaze long into an abyss the abyss also gazes into you." Friedrich Nietzsche
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  • jmn4667
    jmn4667 Posts: 7
    edited September 2009
    I just called customer service and the replacement tweeters are $24 each.

    The guy on the phone was kind of shocked that I blew all of them. He said most people call in to order after blowing just one, or two at the most. I will NEVER use the "All channel stereo" setting again!

    For $100 more, I think I'm going to just buy a new set of speakers.

    Thanks for the help.
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  • jmn4667
    jmn4667 Posts: 7
    edited September 2009
    Well, I just got an email response today and, since the speakers are still within the 5 year warranty period, Polk is willing to replace all the tweeters at no charge to me other than the shipping costs to their facility.

    SWEET! I have always loved Polk speakers...and their customer service is tops as well. :)
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  • comfortablycurt
    comfortablycurt Posts: 6,745
    edited September 2009
    Now you need to look into ways of preventing that from happening again.

    What were you driving them with? It's not every day that you simultaneously blow 5 tweeters ya know.;)

    I'm guessing they weren't getting enough power.
    The nirvana inducer-
    APC H10 Power Conditioner
    Marantz UD5005 universal player
    Parasound Halo P5 preamp
    Parasound HCA-1200II power amp
    PolkAudio LSi9's/PolkAudio SDA 2A's/PolkAudio Monitor 7A's
    Audioquest Speaker Cables and IC's
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  • jmn4667
    jmn4667 Posts: 7
    edited September 2009
    comfortablycurt wrote: »
    Now you need to look into ways of preventing that from happening again.

    What were you driving them with? It's not every day that you simultaneously blow 5 tweeters ya know.;)

    I'm guessing they weren't getting enough power.

    Already done that. :)

    I was watching a streaming movie from Netflix via my laptop which was connected to my Onkyo receiver for the audio. While I was adjusting a setting on the laptop the audio cable popped out about half way and created a sonic pop...and there went the speakers. Just a stupid accident. Oh, and I had the receiver set on "All channel stereo". Big mistake, I know!

    It shouldn't happen anymore as I have purchased a Roku box to now watch streaming movies from. :)
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  • comfortablycurt
    comfortablycurt Posts: 6,745
    edited September 2009
    Ahh, I see. Sounds like you're all good then!:)

    Just watch that cable!
    The nirvana inducer-
    APC H10 Power Conditioner
    Marantz UD5005 universal player
    Parasound Halo P5 preamp
    Parasound HCA-1200II power amp
    PolkAudio LSi9's/PolkAudio SDA 2A's/PolkAudio Monitor 7A's
    Audioquest Speaker Cables and IC's
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  • jmn4667
    jmn4667 Posts: 7
    edited September 2009
    comfortablycurt wrote: »
    Ahh, I see. Sounds like you're all good then!:)

    Just watch that cable!

    Yep, lessons learned...the hard way. :rolleyes:
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