Kuddos to Polk Customer Service...

Tour2ma
Tour2ma Posts: 10,177
edited March 2013 in Troubleshooting
I am sure it's been done before, but I just gotta say how impressed I am with Ken and Lauren. They're patient and fast and accurrate... I can't even begin to imagine how many e-mails, calls and faxes they get and respond to daily.

I just received a reply from Ken at 17:45 his time. Well into OT I'm sure for him for which he's not even compensated. Gotta admire that, and it's certainly a sign of a person that loves their work. Which in turn means they're working in a quality organization that promotes that kind of loyalty and dedication.

Anyway hats off to Ken and Lauren and the rest of Polk to boot...
Here's to y'all...
More later,
Tour...
Vox Copuli
Better to remain silent and be thought a fool, than to open your mouth and remove all doubt. - Old English Proverb

"Death doesn't come with a Uhaul." - Dennis Gardner
"It's easy to get lost in price vs performance vs ego vs illusion." - doro
"There is a certain entertainment value in ripping the occaisonal (sic) buttmunch..." - TroyD
Post edited by Tour2ma on
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Comments

  • MxStYlEpOlKmAn
    MxStYlEpOlKmAn Posts: 2,116
    edited March 2003
    I will be giving polk CS a run in the summer, im going to purchase some new tweets for the RT35i. This yammer has put them through hell and sound pretty effin damaged from overly bright mess. Ill see if they need to be replaced when the PE gets here.
    Damn you all, damn you all to hell.......
    I promised myself
    No more speakers. None. Nada. And then you posted this!!!!
    Damn you all! - ATC
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  • Devildog
    Devildog Posts: 68
    edited March 2003
    The best service I have ever received from any customer support department. They make purchasing Polk products an even greater bang for your buck. I just wish their products were more widely distributed in the mid-upscale retail stores. CC sure doesn't do them justice.
    The Revolution will not be televised.
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  • RuSsMaN
    RuSsMaN Posts: 17,987
    edited March 2003
    A1 service, they do care about the *individual* customer. A rarity for a company that has grown large, and actually 'made it'. Mom and pop serivce.
    Check your lips at the door woman. Shake your hips like battleships. Yeah, all the white girls trip when I sing at Sunday service.
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  • HBombToo
    HBombToo Posts: 5,256
    edited March 2003
    Echo^^3

    Great Company! what more can be said about a physics student and a dream? probably not much more!

    HBomb
    ***WAREMTAE***
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  • kberg
    kberg Posts: 974
    edited March 2003
    I sent a number of email questions to both Ken and Lauren prior to the purchase of my speakers listed below, and I mentioned in one of my emails to Ken that he was one of the reasons I decided to go with Polk speakers, and to make sure his boss knew this! Sure, my ears and speaker build quality were the primary decision makers, but excellent customer service/support comes second and in my case, the service/support CREATED a purchase instead of being the result of one.
    Mains: polkaudio RTi70's (bi-wired)
    Center: polkaudio CSi40 (bi-wired)
    Surrounds: polkaudio FXi30's
    Rear Center: polkaudio CSi30
    Sub: SVS 20-39 PC+
    Receiver: ONKYO TX-SR600
    Display: JVC HD-56G786
    DVD Player: SONY DVP-CX985V
    DVD Player: OPPO DV-981HD 1080p High Definition Up-Converting Universal DVD Player with HDMI
    Remote: Logitech Harmony H688
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  • gidrah
    gidrah Posts: 3,049
    edited March 2003
    I did a shootout awhile ago against a pair of 30watt speakers and blew a mid/woofer. Damn clipping, not having dynamic range, 8 ohm tops, Son* receiver.

    After a phone call and CC#, I had a new mid/woof at my door in 2 days.
    Make it Funky! :)
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  • Dr. Spec
    Dr. Spec Posts: 3,780
    edited March 2003
    I dunno - I sent them an email about a month ago asking about the replacement cost for grilles for my f/x1000's that were damaged in shipment (because those grilles are not listed on the website).

    Never heard back from them.
    "What we do in life echoes in eternity"

    Ed Mullen (emullen@svsound.com)
    Director - Technology and Customer Service
    SVS
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  • Ron-P
    Ron-P Posts: 8,516
    edited March 2003
    Doc, they are not the best with returning email's, use the phone, you'll get right in. I've sent off emails and never heard back as well.

    Other than a lost email or two, excellent, top-notch CS.


    Peace Out~:D
    If...
    Ron dislikes a film = go out and buy it.
    Ron loves a film = don't even rent.
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  • [Deleted User]
    [Deleted User] Posts: 7,658
    edited March 2003
    Hello Forum,
    Thank you for those very encouraging remarks, we genuinely appreciate our customers and try to make their ownership of Polk speakers as enjoyable as possible. I can tell you that reading your comments is wonderful, it means a great deal to all of us. Again, thank you very much.
    Dr. Spec, the replacement grille for the f/x1000 is BF0216-B and sells for $28.00 (Club Polk members would receive a 20% reduction, making it $22.40) and may be ordered from us at 1-800-377-7655 and they are in stock. I don't know why an email response wasn't received, sorry.
    Regards, Ken
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  • Dr. Spec
    Dr. Spec Posts: 3,780
    edited March 2003
    Thanks Ken!

    My confidence in Polk CS is restored and your reply is most appreciated. Per Ron's advice, I will use the phone number instead of email from now on.

    Thanks again,

    Ed
    "What we do in life echoes in eternity"

    Ed Mullen (emullen@svsound.com)
    Director - Technology and Customer Service
    SVS
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  • kberg
    kberg Posts: 974
    edited March 2003
    Hey Ken,

    Any customer service opportunities at Polk? :)
    Actually, I'm quite serious!

    Kevin
    Mains: polkaudio RTi70's (bi-wired)
    Center: polkaudio CSi40 (bi-wired)
    Surrounds: polkaudio FXi30's
    Rear Center: polkaudio CSi30
    Sub: SVS 20-39 PC+
    Receiver: ONKYO TX-SR600
    Display: JVC HD-56G786
    DVD Player: SONY DVP-CX985V
    DVD Player: OPPO DV-981HD 1080p High Definition Up-Converting Universal DVD Player with HDMI
    Remote: Logitech Harmony H688
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  • [Deleted User]
    [Deleted User] Posts: 7,658
    edited March 2003
    Hello Kevin,
    Thanks for the offer. At the present time we are fully staffed, but it would be a good idea to send your resume to me at polkcs@polkaudio.com and I'll forward it to the HR folks for future consideration and I'll keep a copy in my files. You never know.
    Regards, Ken
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  • Tour2ma
    Tour2ma Posts: 10,177
    edited March 2003
    kberg,
    Sounds to me like Ken's read your posts... :D...
    More later,
    Tour...
    Vox Copuli
    Better to remain silent and be thought a fool, than to open your mouth and remove all doubt. - Old English Proverb

    "Death doesn't come with a Uhaul." - Dennis Gardner
    "It's easy to get lost in price vs performance vs ego vs illusion." - doro
    "There is a certain entertainment value in ripping the occaisonal (sic) buttmunch..." - TroyD
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  • kberg
    kberg Posts: 974
    edited March 2003
    Originally posted by Kenneth Swauger
    Hello Kevin,
    Thanks for the offer. At the present time we are fully staffed, but it would be a good idea to send your resume to me at polkcs@polkaudio.com and I'll forward it to the HR folks for future consideration and I'll keep a copy in my files. You never know.
    Regards, Ken

    Ken,

    I will do just that!

    Thanks,

    Kevin
    Mains: polkaudio RTi70's (bi-wired)
    Center: polkaudio CSi40 (bi-wired)
    Surrounds: polkaudio FXi30's
    Rear Center: polkaudio CSi30
    Sub: SVS 20-39 PC+
    Receiver: ONKYO TX-SR600
    Display: JVC HD-56G786
    DVD Player: SONY DVP-CX985V
    DVD Player: OPPO DV-981HD 1080p High Definition Up-Converting Universal DVD Player with HDMI
    Remote: Logitech Harmony H688
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  • kberg
    kberg Posts: 974
    edited March 2003
    Originally posted by Tour2ma
    kberg,
    Sounds to me like Ken's read your posts... :D...

    Tour,

    As long as I keep out of the Hall of Shame, I should be alright. :)
    Mains: polkaudio RTi70's (bi-wired)
    Center: polkaudio CSi40 (bi-wired)
    Surrounds: polkaudio FXi30's
    Rear Center: polkaudio CSi30
    Sub: SVS 20-39 PC+
    Receiver: ONKYO TX-SR600
    Display: JVC HD-56G786
    DVD Player: SONY DVP-CX985V
    DVD Player: OPPO DV-981HD 1080p High Definition Up-Converting Universal DVD Player with HDMI
    Remote: Logitech Harmony H688
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  • har_navalta
    har_navalta Posts: 957
    edited March 2003
    Polk Customer Service an Excellent...

    I don't have any problems in emails especially Ken Swauger and Helen Yarbor , all my questions answered and satisfied with their helped.

    Thank you very much...

    Har
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  • nme medic
    nme medic Posts: 98
    edited March 2013
    I just ordered Replacement grilles for my LSi15 and LSi FX. Polk Customer Service is the best!!! took like 10 mins tops and the guy even let me know about the discount for being Club Polk member which I did not know. Now if I could only get a hold of a mint LSiC.
    F:L/R LSi 15
    Cen: LSiC
    Sur: LSi FX
    SurBack: LSi 9's
    Sub: Modded PSW1000
    Sony STR-DA4400ES
    Emotiva UPA-200 W/Black Trim
    Emotiva XPA-3 W/Black Trim
    Samsung PN58A650 Plasma
    Plasma TV Wall Unit SKU: SH-CAESAR-WU
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