SurroundBar 360 - Audio Cuts Out
CrayzeeGuy
Posts: 12
I have a SurroundBar 360. Hooked up to it through optical connections are my cable box and ps3.
I have problems with the audio cutting out. It occurs when there is a temporary loss in signal which is a problem steming from the source (the cable box). Other receivers i own (or have owned in the past) simply have a temporary static or silence until the full strength audio connection is re-established, but the SurroundBar 360 requires a restart if there is even a small blip in the audio stream.
I also know the PS3 has some minor issues with bitstream optical audio. This causes a small amount of static or cutout while playing some games that were encoded in DTS. These small issues with ps3 audio turn into bigger problems when i must restart my SurroundBar 360 once the audio cuts out.
Another example, which im sure is connected to this... i must first turn on my source material (cable box or ps3) before i turn on my SurroundBar 360. If my SurroundBar 360 is turned on before the source material, it can not pick up the audio signal and stays in silence until i restart.
Obviously dealing with cable TV, the signal strength fluctuates and there is nothing i can do about that. I just wish my SurroundBar could automatically reconnect like other units. Any solutions? Thanks.
I have problems with the audio cutting out. It occurs when there is a temporary loss in signal which is a problem steming from the source (the cable box). Other receivers i own (or have owned in the past) simply have a temporary static or silence until the full strength audio connection is re-established, but the SurroundBar 360 requires a restart if there is even a small blip in the audio stream.
I also know the PS3 has some minor issues with bitstream optical audio. This causes a small amount of static or cutout while playing some games that were encoded in DTS. These small issues with ps3 audio turn into bigger problems when i must restart my SurroundBar 360 once the audio cuts out.
Another example, which im sure is connected to this... i must first turn on my source material (cable box or ps3) before i turn on my SurroundBar 360. If my SurroundBar 360 is turned on before the source material, it can not pick up the audio signal and stays in silence until i restart.
Obviously dealing with cable TV, the signal strength fluctuates and there is nothing i can do about that. I just wish my SurroundBar could automatically reconnect like other units. Any solutions? Thanks.
Post edited by CrayzeeGuy on
Comments
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Welcome to Club Polk. The technical support guys watch these threads so hopefully they can help. Have you tried contacting POLK CS they are top notch and actually answer the phones.
BenPlease. Please contact me a ben62670 @ yahoo.com. Make sure to include who you are, and you are from Polk so I don't delete your email. Also I am now physically unable to work on any projects. If you need help let these guys know. There are many people who will help if you let them know where you are.
Thanks
Ben -
I just shot the above off via the online customer service link. Ill give em a buzz if nothing can be figured out over the computer. Thanks.
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i should also clarify that i have tested various optical cables and the problem exists when the box and the SurroundBar 360 are connected via a non-optical digital audio cable as well.
