Web Site Problems

MLZ
MLZ Posts: 214
edited February 2009 in Troubleshooting
Is anyone else having problems accessing specific speakers, specs and reviews since they redesigned the Polk website?

FYI: I can see it on my older gear by doing a search on "RTi8" but can not get info on "RTi A5"
Post edited by MLZ on
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  • comfortablycurt
    comfortablycurt Posts: 6,745
    edited February 2009
    Everythings working fine for me. Sounds like it might be a problem on your end.
    The nirvana inducer-
    APC H10 Power Conditioner
    Marantz UD5005 universal player
    Parasound Halo P5 preamp
    Parasound HCA-1200II power amp
    PolkAudio LSi9's/PolkAudio SDA 2A's/PolkAudio Monitor 7A's
    Audioquest Speaker Cables and IC's
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  • MLZ
    MLZ Posts: 214
    edited February 2009
    I have IE 7 / Win XP SP3 and allow auto updates.

    I click on Products -> Home Audio -> Application -> Floorstanding and go to http://www.polkaudio.com/homeaudio/floorstanding.php and see a page highlighting LSi's.

    I go to the pic for RTiA click on it and go to http://www.polkaudio.com/homeaudio/floorstanding.php#rtia the same page with LSi's.

    I can get to the RTiA page by doing a search and going to http://www.polkaudio.com/homeaudio/rtia/index.php and then click on RTiA5 the URL goes to http://www.polkaudio.com/homeaudio/rtia/index.php#rtia5

    When I click on the Reviews tab I go to http://www.polkaudio.com/homeaudio/rtia/reviews.php#rtia5 but I do not see any reviews.

    I can not remember another web site I visit where I have these problems.

    I do have some experience as my whole 35 year career has been in IT but with little hands on web development. I have reviewed my developers work and test plans and so know how to test. :confused:

    While I would like to see this data I guess I can find it elsewhere.

    THe only reason I posted was that I think Polk's web developers have a problem and should know about it.
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  • comfortablycurt
    comfortablycurt Posts: 6,745
    edited February 2009
    Yeah...it's not doing that for me. I just tried it.

    Products-home audio-application-floorstanding brings me to a page showing the different series of speakers. The LSi's are the default page I guess...but it has all the different series on the left of the page.

    When I click on the RTi series picture on the left...it takes me to the RTi's...VM takes me to VM etc...

    I'm not having the issue with the reviews either. They're all showing up.
    The nirvana inducer-
    APC H10 Power Conditioner
    Marantz UD5005 universal player
    Parasound Halo P5 preamp
    Parasound HCA-1200II power amp
    PolkAudio LSi9's/PolkAudio SDA 2A's/PolkAudio Monitor 7A's
    Audioquest Speaker Cables and IC's
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  • mmadden28
    mmadden28 Posts: 4,283
    edited February 2009
    Works fine for me as well, even if I use the links you provided, still works as intended. Might very well be a security setting in IE7 or Win7. Just for kicks and giggles, try Firefox, Safari, or Google Chrome to see if it temp resolves the issue.
    ____________________
    This post is a natural product. The slight variations in spelling and grammar enhance its individual character and beauty and in no way are to be considered flaws or defects.

    HT:Onkyo 805, Emotiva XPA-5, Mitsu 52" 1080p DLP / polkaudio RTi12, CSIa6, FXi3, uPro4K
    2-chnl : Pio DV-46AV (SACD), Dodd ELP, Emotiva XPA-1s, XPA-2, Odyssey Khartago, LSi9, SDA-SRS 2 :cool:, SB Duet, MSB & Monarchy DACs, Yamaha PX3 TT, SAE Tuner...
    Pool: Atrium 60's/45's
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  • -justin-
    -justin- Posts: 891
    edited February 2009
    MLZ wrote: »
    I have IE 7 / Win XP SP3 and allow auto updates.

    I do have some experience as my whole 35 year career has been in IT but with little hands on web development. I have reviewed my developers work and test plans and so know how to test. :confused:

    The only reason I posted was that I think Polk's web developers have a problem and should know about it.

    This is the first I've heard of this problem. Can you try another browser to see if you get the same results?

    Also, would you mind taking some screen shots for me so I can see what's going on? Specifically, take a screen shot of what you see AFTER you click on the RTi floorstanding picture on http://www.polkaudio.com/homeaudio/floorstanding.php

    Thanks, I'll try to resolve the issue for you.

    ~Justin
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  • terry7
    terry7 Posts: 1
    edited February 2009
    first time user and almost nothing works for me on this website. Does Polk know how many sales they are losing?
    Terry
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  • comfortablycurt
    comfortablycurt Posts: 6,745
    edited February 2009
    terry7 wrote: »
    first time user and almost nothing works for me on this website. Does Polk know how many sales they are losing?
    Terry

    Hm...sounds like there may be some issues with certain browsers. Hopefully it gets resolved soon.
    The nirvana inducer-
    APC H10 Power Conditioner
    Marantz UD5005 universal player
    Parasound Halo P5 preamp
    Parasound HCA-1200II power amp
    PolkAudio LSi9's/PolkAudio SDA 2A's/PolkAudio Monitor 7A's
    Audioquest Speaker Cables and IC's
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  • F1nut
    F1nut Posts: 50,554
    edited February 2009
    Everything works perfectly at my end.
    Political Correctness'.........defined

    "A doctrine fostered by a delusional, illogical minority and rabidly promoted by an unscrupulous mainstream media, which holds forth the proposition that it is entirely possible to pick up a t-u-r-d by the clean end."

    President of Club Polk

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  • -justin-
    -justin- Posts: 891
    edited February 2009
    terry7 wrote: »
    first time user and almost nothing works for me on this website. Does Polk know how many sales they are losing?
    Terry

    What browser/version are you using? That will help me fix the problem.

    And no, how many?

    Thanks,
    ~Justin
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  • heiney9
    heiney9 Posts: 25,165
    edited February 2009
    -justin- wrote: »

    And no, how many?

    Thanks,
    ~Justin

    In the millions, Justin............In the millions........:)
    "Appreciation of audio is a completely subjective human experience. Measurements can provide a measure of insight, but are no substitute for human judgment. Why are we looking to reduce a subjective experience to objective criteria anyway? The subtleties of music and audio reproduction are for those who appreciate it. Differentiation by numbers is for those who do not".--Nelson Pass Pass Labs XA25 | EE Avant Pre | EE Mini Max Supreme DAC | MIT Shotgun S1 | Pangea AC14SE MKII | Legend L600 | BlueSound Node 3 - Tubes add soul!
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  • comfortablycurt
    comfortablycurt Posts: 6,745
    edited February 2009
    heiney9 wrote: »
    In the millions, Justin............In the millions........:)

    x2

    I'm never buying another Polk product...ever. Or at least for the next month, whichever comes first.:p
    The nirvana inducer-
    APC H10 Power Conditioner
    Marantz UD5005 universal player
    Parasound Halo P5 preamp
    Parasound HCA-1200II power amp
    PolkAudio LSi9's/PolkAudio SDA 2A's/PolkAudio Monitor 7A's
    Audioquest Speaker Cables and IC's
    · Share on FacebookShare on Twitter
  • Gaara
    Gaara Posts: 2,415
    edited February 2009
    terry7 wrote: »
    first time user and almost nothing works for me on this website. Does Polk know how many sales they are losing?
    Terry

    If I went to a companies website and I couldn't get it to work I would tell all my friends to never buy from that company. That would be at least like 3 sales...if you don't include moms + imaginary friends...well then it would be just me.

    I will ruin you Polk Audio!

    OP: I assume you have java running? I had all kinds of issues until I realized I killed javascript on club polk only.
    The Basement HT
    PC Rig
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  • MLZ
    MLZ Posts: 214
    edited February 2009
    -justin- wrote: »
    This is the first I've heard of this problem. Can you try another browser to see if you get the same results?

    Also, would you mind taking some screen shots for me so I can see what's going on? Specifically, take a screen shot of what you see AFTER you click on the RTi floorstanding picture on http://www.polkaudio.com/homeaudio/floorstanding.php

    Thanks, I'll try to resolve the issue for you.

    ~Justin

    I just fired up Firefox 2 and had the same problem - nothing happened when I clicked on the RTiA pic.

    From IE7 I click on the RTiA pic and the only changes I see is the LSi text goes to Bold and the URL gets "#rtia" apended on the end of it

    FYI: I do not have the problem when I use my ASUS eeePC netbook connected via wireless to the same network and running Win XP, IE 6
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  • MLZ
    MLZ Posts: 214
    edited February 2009
    MLZ wrote: »
    I just fired up Firefox 2 and had the same problem - nothing happened when I clicked on the RTiA pic.

    From IE7 I click on the RTiA pic and the only changes I see is the LSi text goes to Bold and the URL gets "#rtia" apended on the end of it

    FYI: I do not have the problem when I use my ASUS eeePC netbook connected via wireless to the same network and running Win XP, IE 6

    Here (I hope) is a screen shot
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  • -justin-
    -justin- Posts: 891
    edited February 2009
    Hmmmm....can't seem to figure out the problem. I see that everything is working up until the point that it tried to load the RTi A text.

    If you have some free time (or the energy) I'd really like to figure out a solution and would like to talk to you on the phone. My number at work is 800-377-7655 x895.

    Thanks,
    ~Justin
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  • -justin-
    -justin- Posts: 891
    edited February 2009
    Hey thanks for the call!

    It appears that CA (Computer Associates) Personal Firewall Ad / Pop-up blocker is causing the problem by killing the jquery toggle() method.

    Does anyone else have this software installed? Are you having the same problems?

    Thanks,
    ~Justin
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  • hearingimpared
    hearingimpared Posts: 21,137
    edited February 2009
    terry7 wrote: »
    first time user
    Terry

    Welcome to Club Polk Terry. I hope your problem gets resolved soon.
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  • MLZ
    MLZ Posts: 214
    edited February 2009
    I'm using CA Personal Firewall Version 9.1

    If I set Ad/PopUp Blocker to High or Medium, page fails

    If I set Ad/PopUp Blocker to Custom and check one option box:

    Only Banner/Skyscraper Ads: Works
    Only PopUp/Under Ads: It sets itself to "Medium" and Fails
    Only Animated Ads: Works
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