polk customer service

gold01ca
gold01ca Posts: 50
edited January 2009 in The Clubhouse
if there's a company with as good customer service and support as polk audio I dont know of it!
kudos to polk audio!
Post edited by gold01ca on
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Comments

  • janmike
    janmike Posts: 6,146
    edited January 2009
    I think you would be hard pressed to find another. Not that they do not exist, it's just rare.

    Polk does this very well.
    Michael ;)
    In the beginning, all knowledge was new!
    NORTH of 60°
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  • thsmith
    thsmith Posts: 6,082
    edited January 2009
    For subs, SVS and HSU. They carry other speakers but no personal experience
    Speakers: SDA-1C (most all the goodies)
    Preamp: Joule Electra LA-150 MKII SE
    Amp: Wright WPA 50-50 EAT KT88s
    Analog: Marantz TT-15S1 MBS Glider SL| Wright WPP100C Amperex BB 6er5 and 7316 & WPM-100 SUT
    Digital: Mac mini 2.3GHz dual-core i5 8g RAM 1.5 TB HDD Music Server Amarra (memory play) - USB - W4S DAC 2
    Cables: Mits S3 IC and Spk cables| PS Audio PCs
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  • ben62670
    ben62670 Posts: 15,969
    edited January 2009
    Polk CS is above and beyond. Welcome to Club Polk!
    Ben
    Please. Please contact me a ben62670 @ yahoo.com. Make sure to include who you are, and you are from Polk so I don't delete your email. Also I am now physically unable to work on any projects. If you need help let these guys know. There are many people who will help if you let them know where you are.
    Thanks
    Ben
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  • cfrizz
    cfrizz Posts: 13,415
    edited January 2009
    Welcome to Club Polk Gold!
    Marantz AV-7705 PrePro, Classé 5 channel 200wpc Amp, Oppo 103 BluRay, Rotel RCD-1072 CDP, Sony XBR-49X800E TV, Polk S60 Main Speakers, Polk ES30 Center Channel, Polk S15 Surround Speakers SVS SB12-NSD x2
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  • gold01ca
    gold01ca Posts: 50
    edited January 2009
    thanks all for the welcome.
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  • NJPOLKER
    NJPOLKER Posts: 3,474
    edited January 2009
    gold01ca wrote: »
    if there's a company with as good customer service and support as polk audio I dont know of it!
    kudos to polk audio!

    Welcome to the forum
    I think it shows big time that Polk Audio is a great company and a great place to work. When you see happy and motivated employees generally you'll see a successful company.
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  • Kex
    Kex Posts: 5,151
    edited January 2009
    I have only had to deal with c/s a couple of times, and always for an older product out of warranty long ago. They have been excellent in explaining things, and sending out spare parts if necessary, at a very reasonable cost (even no cost, on one occasion). They have no reason to do this, since they could not possibly make any money from these "sales" of spare parts, so it really shows that the c/s policy is well above standard, and that they continue to support their products long after they have been replaced by newer ones. I, for one, am delighted.

    I've had good answers from e-mail contact too.

    Welcome to Club Polk, gold01ca.
    Alea jacta est!
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  • doctor r
    doctor r Posts: 837
    edited January 2009
    I have been dealing with CS in its different forms since 1978. They have always performed above expectations and ensured that any situation encountered was resolved. I own my own small business and hope that people actually speak of our service as they do about Polk's. Welcome.

    Rick
    integrated w/DAC module Gryphon Diablo 300
    server Wolf Alpha 3SX
    phono pre Dynamic Sounds Associates Phono II
    turntable/tonearms Origin Live Sovereign Mk3 dual arm, Origin Live Enterprise Mk4, Origin Live Illustrious Mk3c
    cartridges Miyajima Madake, Ortofon Windfeld Ti, Ortofon
    speakers Rockport Mira II
    cables Synergistic Research Cables, Gryphon VPI XLR, Sablon 2020 USB
    rack Adona Eris 6dw
    ultrasonic cleaner Degritter
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