Damn, my SVS just died...

polrbehr
polrbehr Posts: 2,830
edited October 2008 in The Clubhouse
... and I have no idea why.
I just emailed SVS' cust. svc., described what happened (pretty much nothing),
now I'm waiting for a response from them. Stay tuned.
So, are you willing to put forth a little effort or are you happy sitting in your skeptical poo pile?


http://audiomilitia.proboards.com/
Post edited by polrbehr on
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  • ohskigod
    ohskigod Posts: 6,502
    edited September 2008
    details my man,


    amp just die? does it turn on, make noise? whats the dillio
    Living Room 2 Channel -
    Schiit SYS Passive Pre. Jolida CD player. Songbird streamer. California Audio Labs Sigma II DAC, DIY 300as1/a1 Ice modules Class D amp. LSi15 with MM842 woofer upgrade, Nordost Blue Heaven and Unity interconnects.

    Upstairs 2 Channel Rig -
    Prometheus Ref. TVC passive pre, SAE A-205 Amp, Wiim pro streamer and Topping E50 DAC, California Audio Labs DX1 CD player, Von Schweikert VR3.5 speakers.

    Studio Rig - Scarlett 18i20(Gen3) DAW, Mac Mini, Aiyma A07 Max (BridgedX2), Totem Mites
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  • shadowofnight
    shadowofnight Posts: 2,735
    edited September 2008
    So no fire and brimstone...just up and quit working ? During heavy use or just when you tried to use it ?
    The first rule of Fight Club is you don't talk about Fight Club
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  • Pauly
    Pauly Posts: 4,519
    edited September 2008
    shadowofnight wrote: »
    So no fire and brimstone...just up and quit working ? During heavy use or just when you tried to use it ?

    from the way i read it. pretty much nothing...
    Life without music would♭
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  • treitz3
    treitz3 Posts: 18,986
    edited September 2008
    Check the circuit breaker if it's on a different circuit. If that ain't it, we'll see if their customer service is on par with Polks CS.
    ~ In search of accurate reproduction of music. Real sound is my reference and while perfection may not be attainable? If I chase it, I might just catch excellence. ~
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  • wingnut4772
    wingnut4772 Posts: 7,519
    edited September 2008
    My two are shaking now. Good luck.
    Sharp Elite 70
    Anthem D2V 3D
    Parasound 5250
    Parasound HCA 1000 A
    Parasound HCA 1000
    Oppo BDP 95
    Von Schweikert VR4 Jr R/L Fronts
    Von Schweikert LCR 4 Center
    Totem Mask Surrounds X4
    Hsu ULS-15 Quad Drive Subwoofers
    Sony PS3
    Squeezebox Touch

    Polk Atrium 7s on the patio just to keep my foot in the door.
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  • Face
    Face Posts: 14,340
    edited September 2008
    Sorry to hear it. Bring it over tomorrow, I'll take a look at it for you. :)
    "He who fights with monsters should look to it that he himself does not become a monster. And when you gaze long into an abyss the abyss also gazes into you." Friedrich Nietzsche
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  • polrbehr
    polrbehr Posts: 2,830
    edited September 2008
    Just some quick fill-in info, it's an SVS PB12-NSD/2, purchased in May '07.

    Sub worked fine yesterday (watched some WOTW...again;), but with the volume on my AVR set to -20db, nothing major, IMO). Circuit OK, fuse OK too.

    Went to watch another DVD today, and nothing at all. The green LED comes on (always set to Auto, BTW), just no output. Settings on sub as follows> Gain set to about 10 O'clock, Auto-on enabled, Subsonic filter at 25Hz (no plugs used), Crossover disabled, Phase at 0.
    Settings on Denon AVR> Sub set to LFE +Main, crossed at 80Hz, all speakers set to small.



    Am I hearing the echoes of "Taps " in the distance?
    So, are you willing to put forth a little effort or are you happy sitting in your skeptical poo pile?


    http://audiomilitia.proboards.com/
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  • Joe08867
    Joe08867 Posts: 3,919
    edited September 2008
    Does the speaker move or is it frozen?

    Have you tried powering it all the way down unplugging it and starting over?

    Sorry for your Loss.
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  • Face
    Face Posts: 14,340
    edited September 2008
    There are two cones.

    Harry, push on each one to make sure they're not frozen. I'm betting it's the amp though.
    "He who fights with monsters should look to it that he himself does not become a monster. And when you gaze long into an abyss the abyss also gazes into you." Friedrich Nietzsche
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  • shadowofnight
    shadowofnight Posts: 2,735
    edited September 2008
    wingnut4772 wrote: »
    My two are shaking now.

    Somehow, I didnt think subwoofers when I read that ;)
    The first rule of Fight Club is you don't talk about Fight Club
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  • ohskigod
    ohskigod Posts: 6,502
    edited September 2008
    shadowofnight wrote: »
    Somehow, I didnt think subwoofers when I read that ;)


    I was so gonna go there, glad you beat me to it..LOL
    Living Room 2 Channel -
    Schiit SYS Passive Pre. Jolida CD player. Songbird streamer. California Audio Labs Sigma II DAC, DIY 300as1/a1 Ice modules Class D amp. LSi15 with MM842 woofer upgrade, Nordost Blue Heaven and Unity interconnects.

    Upstairs 2 Channel Rig -
    Prometheus Ref. TVC passive pre, SAE A-205 Amp, Wiim pro streamer and Topping E50 DAC, California Audio Labs DX1 CD player, Von Schweikert VR3.5 speakers.

    Studio Rig - Scarlett 18i20(Gen3) DAW, Mac Mini, Aiyma A07 Max (BridgedX2), Totem Mites
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  • goingganzo
    goingganzo Posts: 2,793
    edited September 2008
    put your fingeracross the end of the rca cable that is pluged in to the dennon that leads to the sub. if it makes noise it is your dennon not working.
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  • polrbehr
    polrbehr Posts: 2,830
    edited September 2008
    OK, quick update, got an email from SVS, gave me some detailed instructions on how to
    proceed from here. Pretty fast response time too, IMO. So far, so good.
    So, are you willing to put forth a little effort or are you happy sitting in your skeptical poo pile?


    http://audiomilitia.proboards.com/
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  • McLoki
    McLoki Posts: 5,231
    edited September 2008
    If you plug the RCA jack into the left or right out rather than the sub out - do you get anything?
    Mains.............Polk LSi15 (Cherry)
    Center............Polk LSiC (Crossover upgraded)
    Surrounds.......Polk LSi7 (Gloss Black - wood sides removed and crossovers upgraded)
    Subwoofers.....SVS 25-31 CS+ and PC+ (both 20hz tune)
    Pre\Pro...........NAD T163 (Modded with LM4562 opamps)
    Amplifier.........Cinepro 3k6 (6-channel, 500wpc@4ohms)
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  • polrbehr
    polrbehr Posts: 2,830
    edited September 2008
    McLoki wrote: »
    If you plug the RCA jack into the left or right out rather than the sub out - do you get anything?

    I didn't try that, but I did hook up a piece of speaker wire from my right main to the inputs on the sub, still nothing.

    I am getting the feeling that the amp is toast, though.
    So, are you willing to put forth a little effort or are you happy sitting in your skeptical poo pile?


    http://audiomilitia.proboards.com/
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  • leroyjr1
    leroyjr1 Posts: 8,785
    edited September 2008
    Is it still under warranty?
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  • polrbehr
    polrbehr Posts: 2,830
    edited September 2008
    It's supposed to be, per their website.

    This was purchased from SVS in May '07 (b-stock, but still covered).

    They have been excellent with everything so far, I don't see any problems here.
    So, are you willing to put forth a little effort or are you happy sitting in your skeptical poo pile?


    http://audiomilitia.proboards.com/
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  • ohskigod
    ohskigod Posts: 6,502
    edited September 2008
    polrbehr wrote: »
    I didn't try that, but I did hook up a piece of speaker wire from my right main to the inputs on the sub, still nothing.

    I am getting the feeling that the amp is toast, though.


    you did turn the crossover on the amp to its lowest setting when you did that right? if the crossover setting on the amp is higher than your recievers setting, it is concievable that the sub would play nothing when you hooked up the speaker wire.

    I would take the rca out for the mains and go right into the sub and see if it plays. this would immediatly rule out any wierd reciever setting that could be causing this (part of me says if you have that green light on the amp, it shouldnt be fried.

    maybe pop the criver and see if a speaker wire from the amp to the speaker popped off (although that happenning on 2 drivers might be a stretch, still gotta rule it out.)
    Living Room 2 Channel -
    Schiit SYS Passive Pre. Jolida CD player. Songbird streamer. California Audio Labs Sigma II DAC, DIY 300as1/a1 Ice modules Class D amp. LSi15 with MM842 woofer upgrade, Nordost Blue Heaven and Unity interconnects.

    Upstairs 2 Channel Rig -
    Prometheus Ref. TVC passive pre, SAE A-205 Amp, Wiim pro streamer and Topping E50 DAC, California Audio Labs DX1 CD player, Von Schweikert VR3.5 speakers.

    Studio Rig - Scarlett 18i20(Gen3) DAW, Mac Mini, Aiyma A07 Max (BridgedX2), Totem Mites
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  • polrbehr
    polrbehr Posts: 2,830
    edited September 2008
    OK, so far, so bad... it looks like one of the drivers is n/g?

    After flipping the thing over (and wearing out the battery on my cordless driver taking the thing apart), one of the drivers works OK, the other seems dead. Looks fine, all connections were solid, just no sound out of it.
    I am in agreement with you OSkiG, I do not believe the amp is fried after all, since the drivers are wired in series; if one dies they both die. Maybe that's to protect the other driver or the amp itself?

    Well, I sent the above info off to SVS' CS Dept., now just waiting to see what to do.
    So, are you willing to put forth a little effort or are you happy sitting in your skeptical poo pile?


    http://audiomilitia.proboards.com/
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  • ohskigod
    ohskigod Posts: 6,502
    edited September 2008
    well, if the driver dies the right way, pos or neg signal wont go to driver number 2, therefore driver 2 = no sound right along with driver # 1.

    kinda makes it an easy fix....jjst hinges on the hopes SVS will give you the driver gratis as opposed to paying for it. other than that......she'll be rumbling your **** soon either way :)
    Living Room 2 Channel -
    Schiit SYS Passive Pre. Jolida CD player. Songbird streamer. California Audio Labs Sigma II DAC, DIY 300as1/a1 Ice modules Class D amp. LSi15 with MM842 woofer upgrade, Nordost Blue Heaven and Unity interconnects.

    Upstairs 2 Channel Rig -
    Prometheus Ref. TVC passive pre, SAE A-205 Amp, Wiim pro streamer and Topping E50 DAC, California Audio Labs DX1 CD player, Von Schweikert VR3.5 speakers.

    Studio Rig - Scarlett 18i20(Gen3) DAW, Mac Mini, Aiyma A07 Max (BridgedX2), Totem Mites
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  • Serendipity
    Serendipity Posts: 6,975
    edited September 2008
    So the sub works fine with just one driver hooked up to the amp?
    polkaudio RT35 Bookshelves
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    polkaudio DSWPro550WI
    polkaudio XRT12 XM Tuner
    polkaudio RM6750 5.1

    Front projection, 2 channel, car audio... life is good!
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  • m00npie
    m00npie Posts: 697
    edited September 2008
    What is the turn around time for getting the drivers back?

    Do you need mine since it's just sitting in a box right now?

    Let me know.
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  • polrbehr
    polrbehr Posts: 2,830
    edited September 2008
    m00npie wrote: »
    What is the turn around time for getting the drivers back?

    Do you need mine since it's just sitting in a box right now?

    Let me know.

    Good question, probably a few days, I would think.

    Nah, it's all good. Moving mine around was plenty for me :D (and yours is heavier!!)
    So, are you willing to put forth a little effort or are you happy sitting in your skeptical poo pile?


    http://audiomilitia.proboards.com/
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  • polrbehr
    polrbehr Posts: 2,830
    edited September 2008
    OK, here's the deal.
    Got an email back from SVS CS this afternoon, they are going to replace the defective
    driver under warranty.

    I had the option of sending the defective one back first, or paying for a new one to be shipped to me right away, then sending back the bad one for a 100% credit ( I chose the latter).
    Either way, I have to pay for shipping the woofer back to them, fair enough.

    It's strange, because I wasn't really driving the thing too hard that day, and it's not like it just cut out while it was playing.

    At any rate, I think they did an excellent job responding to my emails, and for providing
    detailed instructions on how to proceed; I am not in the least bit surprised by this.
    We shall see how their shipping dept. is soon ;).

    Oh, and thanks for the help everyone!
    So, are you willing to put forth a little effort or are you happy sitting in your skeptical poo pile?


    http://audiomilitia.proboards.com/
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  • Serendipity
    Serendipity Posts: 6,975
    edited September 2008
    you got a PM ;)
    polkaudio RT35 Bookshelves
    polkaudio 255c-RT Inwalls
    polkaudio DSWPro550WI
    polkaudio XRT12 XM Tuner
    polkaudio RM6750 5.1

    Front projection, 2 channel, car audio... life is good!
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  • Face
    Face Posts: 14,340
    edited September 2008
    polrbehr wrote: »

    I had the option of sending the defective one back first, or paying for a new one to be shipped to me right away, then sending back the bad one for a 100% credit ( I chose the latter).
    Either way, I have to pay for shipping the woofer back to them, fair enough.
    That's pretty lame. Whatever happened to shipping a new one first so you don't have to wait? Prepaid return shipping would have been nice too.
    "He who fights with monsters should look to it that he himself does not become a monster. And when you gaze long into an abyss the abyss also gazes into you." Friedrich Nietzsche
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  • Serendipity
    Serendipity Posts: 6,975
    edited September 2008
    Face wrote: »
    That's pretty lame. Whatever happened to shipping a new one first so you don't have to wait? Prepaid return shipping would have been nice too.

    Most companies require you to ship back the defective part before they ship out a new one. Well, at least that's been my experience with Palm and HP products.
    polkaudio RT35 Bookshelves
    polkaudio 255c-RT Inwalls
    polkaudio DSWPro550WI
    polkaudio XRT12 XM Tuner
    polkaudio RM6750 5.1

    Front projection, 2 channel, car audio... life is good!
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  • dorokusai
    dorokusai Posts: 25,577
    edited September 2008
    This isn't any different from paying a core charge to get aftermarket parts modded on a vehicle. It's business, plain and simple. I'm sure he'll live before, during and after the process.
    CTC BBQ Amplifier, Sonic Frontiers Line3 Pre-Amplifier and Wadia 581 SACD player. Speakers? Always changing but for now, Mission Argonauts I picked up for $50 bucks, mint.
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  • polrbehr
    polrbehr Posts: 2,830
    edited September 2008
    Face wrote: »
    That's pretty lame. Whatever happened to shipping a new one first so you don't have to wait? Prepaid return shipping would have been nice too.

    They are sending me a new one first...
    So, are you willing to put forth a little effort or are you happy sitting in your skeptical poo pile?


    http://audiomilitia.proboards.com/
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  • Serendipity
    Serendipity Posts: 6,975
    edited September 2008
    Can you take pics of the failed driver? I'm interested as to what went wrong...
    polkaudio RT35 Bookshelves
    polkaudio 255c-RT Inwalls
    polkaudio DSWPro550WI
    polkaudio XRT12 XM Tuner
    polkaudio RM6750 5.1

    Front projection, 2 channel, car audio... life is good!
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