XRT12 XM Tuner won't turn on

willyrover
willyrover Posts: 8
edited August 2008 in Troubleshooting
My xrt12 suddenly won't turn on. The power button is lit up but pressing it does nothing. The button itself clicks but no relay. The remote does not work either.

Is there is solution to this such as a hard reset?
Post edited by willyrover on
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  • disneyjoe7
    disneyjoe7 Posts: 11,435
    edited August 2008
    Just carious if you tried pulling AC plug out waiting 30 seconds then re-powering?

    Speakers
    Carver Amazing Fronts
    CS400i Center
    RT800i's Rears
    Sub Paradigm Servo 15

    Electronics
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    Parasound Halo A23
    Pioneer 84TXSi AVR
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    Panasonic 42-PX60U Plasma
    WMC Win7 32bit HD DVR


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  • willyrover
    willyrover Posts: 8
    edited August 2008
    Yes. Also unplugged it for several hours with no change.
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  • disneyjoe7
    disneyjoe7 Posts: 11,435
    edited August 2008
    Ok I'm out of idea's... Maybe a hard reset as you stated.


    BTW any storm or power surge?

    Speakers
    Carver Amazing Fronts
    CS400i Center
    RT800i's Rears
    Sub Paradigm Servo 15

    Electronics
    Conrad Johnson PV-5 pre-amp
    Parasound Halo A23
    Pioneer 84TXSi AVR
    Pioneer 79Avi DVD
    Sony CX400 CD changer
    Panasonic 42-PX60U Plasma
    WMC Win7 32bit HD DVR


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  • willyrover
    willyrover Posts: 8
    edited August 2008
    disneyjoe7 wrote: »
    Ok I'm out of idea's... Maybe a hard reset as you stated.


    BTW any storm or power surge?

    How would I do a hard reset?

    Yes, there have been storms lately so it's possible a surge caused it.
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  • disneyjoe7
    disneyjoe7 Posts: 11,435
    edited August 2008
    Hard reset never heard it before I thought you knew?

    Speakers
    Carver Amazing Fronts
    CS400i Center
    RT800i's Rears
    Sub Paradigm Servo 15

    Electronics
    Conrad Johnson PV-5 pre-amp
    Parasound Halo A23
    Pioneer 84TXSi AVR
    Pioneer 79Avi DVD
    Sony CX400 CD changer
    Panasonic 42-PX60U Plasma
    WMC Win7 32bit HD DVR


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  • Jed Leland
    Jed Leland Posts: 183
    edited August 2008
    Hello,
    On that tuner you can control the on/off with a 12VDC source on the rear panel. Do you have this connected to anything? Are you using any kind of "whole house" controller with the RS232 connections?
    Cheers, Jed
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  • willyrover
    willyrover Posts: 8
    edited August 2008
    No, nothing connected to trigger or serial port.
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  • Jed Leland
    Jed Leland Posts: 183
    edited August 2008
    Hello,
    My guess is that something has happened to the tuner and there's nothing you can do. I would box it up and send it to Polk Audio, 2550 Britannia Blvd., Suite A, San Diego, CA. 92154. They want you to put a note inside the box and give them name, address a telephone number and a copy of the sales receipt.
    This is the standard procedure for them to get it working for you.
    Sorry mate!
    Jed
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  • willyrover
    willyrover Posts: 8
    edited August 2008
    Seeing as I bought this unit second hand and have no sales receipt and it's out of warranty I bet I'm out of luck here?

    Might be better off just finding another used unit.
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  • Eric W
    Eric W Posts: 556
    edited August 2008
    Sorry to hear about the trouble. Call our customer service department. 800-377-7655 during east coast business hours first.
    -Eric
    -Polk Audio
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