I think i'm getting the run around from fed ex and Polk

PolkClyde
PolkClyde Posts: 662
edited August 2008 in Vintage Speakers
I ordered replacement drivers(8 tweeters and one bass driver 6510 2a and for my 1.2's.They were delivered to the wrong address and someone sign for it. I'm going to be patience and see what they Polk AND fed ex tells me tomorrow. before I seek legal advice.


very piss.
PolkAudioClyde
Post edited by PolkClyde on
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  • AsSiMiLaTeD
    AsSiMiLaTeD Posts: 11,728
    edited August 2008
    Did Polk send them to the wrong address, or did FedEx deliver to the wrong address?

    You need to start with that, as those are two very different scenarios.
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  • Face
    Face Posts: 14,340
    edited August 2008
    If Polk addressed them correctly, how would it be their fault?
    "He who fights with monsters should look to it that he himself does not become a monster. And when you gaze long into an abyss the abyss also gazes into you." Friedrich Nietzsche
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  • zingo
    zingo Posts: 11,258
    edited August 2008
    Just give Polk a call and see what address they sent the package to. That should answer at least one question in a matter of minutes.
    Jake
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  • heiney9
    heiney9 Posts: 25,204
    edited August 2008
    Wow, settle down. You should contact Polk and tell them your shipment never arrived. Then, stay out of it. It's up to the shipper to notify the carrier that a package is lost. Getting in the middle causes problems and headaches you don't need.

    Polk isn't going to leave you hanging and these things take time to sort out and investigate.

    I'm going on 10 days with a lost package form UPS where the seller on ebay is the only person that can file a claim. He's done his part (very promptly I might add) and now it's a waiting game. I never got involved beyond letting the seller know the package never arrived even though the tracking said it did.

    Now just today UPS has contacted me via telephone to confirm the facts. Also if you paid with a credit card if you don't get a resolution that is another option for you. Mentioning legal action at this stage of the game is just plain silly and expensive.

    Good luck and chill a little bit

    H9
    "Appreciation of audio is a completely subjective human experience. Measurements can provide a measure of insight, but are no substitute for human judgment. Why are we looking to reduce a subjective experience to objective criteria anyway? The subtleties of music and audio reproduction are for those who appreciate it. Differentiation by numbers is for those who do not".--Nelson Pass Pass Labs XA25 | EE Avant Pre | EE Mini Max Supreme DAC | MIT Shotgun S1 | Pangea AC14SE MKII | Legend L600 | BlueSound Node 3 - Tubes add soul!
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  • heiney9
    heiney9 Posts: 25,204
    edited August 2008
    Face wrote: »
    If Polk addressed them correctly, how would it be their fault?

    The shipper always has the responsibility regardless of how it was addressed. The recipient should always contact the shipper and let them take it from there. The recipient has no contact or connection to the transaction by way of the carrier; that's on the shipper.

    H9
    "Appreciation of audio is a completely subjective human experience. Measurements can provide a measure of insight, but are no substitute for human judgment. Why are we looking to reduce a subjective experience to objective criteria anyway? The subtleties of music and audio reproduction are for those who appreciate it. Differentiation by numbers is for those who do not".--Nelson Pass Pass Labs XA25 | EE Avant Pre | EE Mini Max Supreme DAC | MIT Shotgun S1 | Pangea AC14SE MKII | Legend L600 | BlueSound Node 3 - Tubes add soul!
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  • treitz3
    treitz3 Posts: 19,196
    edited August 2008
    Dude, they have had ONE DAY to try to figure out what's going on. Chill out!

    Good things come to those who wait and making yet another post on your woes will get you nowhere. Not to mention, it is in bad taste. Polk has gone beyond the call of duty when it comes to customer service time and time again and I'm sure they will take care of this as expediently as possible. You just have to be patient and give them time.

    Now, I'm NOT saying that you are not telling the truth but if every Tom, Dick and Harry claimed the same thing, they would not be in business long. Let them do their thing and let Fed-Ex do their thing and I'm quite sure that in the end that you will have what you ordered. A public bashing of Polk will get you nowhere, especially with the members of the forum that wish the best for you and your unfortunate situation. Please don't get me wrong, I feel for you. What happened should not happen to anybody, but sometimes "life" happens. It happens to all of us from time to time.

    Things will work out. Now, have you found out what address they sent it too?
    ~ In search of accurate reproduction of music. Real sound is my reference and while perfection may not be attainable? If I chase it, I might just catch excellence. ~
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  • PolkClyde
    PolkClyde Posts: 662
    edited August 2008
    No I have not found out what address they sent it too. hopefully I'll find out tomorrow. DIDN'T mean to offend any polkies. I will always buy polk product.

    clyde
    PolkAudioClyde
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  • treitz3
    treitz3 Posts: 19,196
    edited August 2008
    Finding the address they sent it to is the first step I would approach.
    ~ In search of accurate reproduction of music. Real sound is my reference and while perfection may not be attainable? If I chase it, I might just catch excellence. ~
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  • RuSsMaN
    RuSsMaN Posts: 17,986
    edited August 2008
    Before you seek legal advice?

    Are you kidding me?
    Check your lips at the door woman. Shake your hips like battleships. Yeah, all the white girls trip when I sing at Sunday service.
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  • Shicks18
    Shicks18 Posts: 397
    edited August 2008
    alright alright, lets lay off the guy. He is upset, we all know. Just offer the guy advice, not have everyone scold him!
    TV: LG 55LW5600
    Pre: Marantz SR6001
    Front Amp: Parasound HCA-1000A
    Center Amp: Marantz MA500
    Mains: Polk LSi9
    Center: Polk LSiC
    Sub: HSU VTF-3 MK-2
    Games: Xbox360 and PS3
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  • treitz3
    treitz3 Posts: 19,196
    edited August 2008
    Shicks18 wrote: »
    Just offer the guy advice.......
    treitz3 wrote: »
    Finding the address they sent it to is the first step I would approach.
    Is this not advice?
    ~ In search of accurate reproduction of music. Real sound is my reference and while perfection may not be attainable? If I chase it, I might just catch excellence. ~
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  • Shicks18
    Shicks18 Posts: 397
    edited August 2008
    It was, I wasn't calling anyone out. Its just that a polkie got ripped a new one for venting his frustration, when we all knew thats all it was.
    TV: LG 55LW5600
    Pre: Marantz SR6001
    Front Amp: Parasound HCA-1000A
    Center Amp: Marantz MA500
    Mains: Polk LSi9
    Center: Polk LSiC
    Sub: HSU VTF-3 MK-2
    Games: Xbox360 and PS3
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  • ben62670
    ben62670 Posts: 15,969
    edited August 2008
    Polk has the best CS of nearly any company I have dealt with. They go above, and beyond what most companies do. Right off the bat mentioning legal advice before even giving either company a chance to investigate is pretty lame. I understand the frustration, but once it leaves the door, and it was properly addressed its not on Polk at all. PC can't even spell. That kinda behavior is pretty ghetto to me.
    Please. Please contact me a ben62670 @ yahoo.com. Make sure to include who you are, and you are from Polk so I don't delete your email. Also I am now physically unable to work on any projects. If you need help let these guys know. There are many people who will help if you let them know where you are.
    Thanks
    Ben
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  • RuSsMaN
    RuSsMaN Posts: 17,986
    edited August 2008
    http://www.youtube.com/watch?v=unkIVvjZc9Y


    Harden the F up.
    Check your lips at the door woman. Shake your hips like battleships. Yeah, all the white girls trip when I sing at Sunday service.
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  • PolkClyde
    PolkClyde Posts: 662
    edited August 2008
    ben62670 wrote: »
    Polk has the best CS of nearly any company I have dealt with. They go above, and beyond what most companies do. Right off the bat mentioning legal advice before even giving either company a chance to investigate is pretty lame. I understand the frustration, but once it leaves the door, and it was properly addressed its not on Polk at all. PC can't even spell. That kinda behavior is pretty ghetto to me.


    You teach me how to spell MR Ben you are the one ghetto for saying that.
    PolkAudioClyde
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  • ben62670
    ben62670 Posts: 15,969
    edited August 2008
    PolkClyde wrote: »
    You teach me how to spell MR Ben you are the one ghetto for saying that.

    I will refrain from replying to your post. Reading your post is a lot more entertaining than replying.
    Thanks
    Ben
    Please. Please contact me a ben62670 @ yahoo.com. Make sure to include who you are, and you are from Polk so I don't delete your email. Also I am now physically unable to work on any projects. If you need help let these guys know. There are many people who will help if you let them know where you are.
    Thanks
    Ben
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  • PolkClyde
    PolkClyde Posts: 662
    edited August 2008
    I got one for your Mr Ben

    http://www.youtube.com/watch?v=2VRSAVDlpDI
    PolkAudioClyde
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  • PolkClyde
    PolkClyde Posts: 662
    edited August 2008
    I see MR ben took Elvis off........... I like Elvis
    PolkAudioClyde
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  • ben62670
    ben62670 Posts: 15,969
    edited August 2008
    I was looking for south park, but never mind.
    And please my name is Ben;)
    Please. Please contact me a ben62670 @ yahoo.com. Make sure to include who you are, and you are from Polk so I don't delete your email. Also I am now physically unable to work on any projects. If you need help let these guys know. There are many people who will help if you let them know where you are.
    Thanks
    Ben
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  • F1nut
    F1nut Posts: 50,735
    edited August 2008
    Clyde....chill out.
    Political Correctness'.........defined

    "A doctrine fostered by a delusional, illogical minority and rabidly promoted by an unscrupulous mainstream media, which holds forth the proposition that it is entirely possible to pick up a t-u-r-d by the clean end."

    President of Club Polk

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  • danger boy
    danger boy Posts: 15,722
    edited August 2008
    have Fed Ex place a tracer on the mis delivered package.. have you even contacted Fed Ex?
    PolkFest 2012, who's going>?
    Vancouver, Canada Sept 30th, 2012 - Madonna concert :cheesygrin:
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  • Shicks18
    Shicks18 Posts: 397
    edited August 2008
    This thread is out of hand. Someone just delete it already.
    TV: LG 55LW5600
    Pre: Marantz SR6001
    Front Amp: Parasound HCA-1000A
    Center Amp: Marantz MA500
    Mains: Polk LSi9
    Center: Polk LSiC
    Sub: HSU VTF-3 MK-2
    Games: Xbox360 and PS3
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  • danger boy
    danger boy Posts: 15,722
    edited August 2008
    there is nothing wrong with this thread.... it's settled itself down.. everyone is playing nice again.

    Just trying to give the OP some advice before he goes off and blames people before getting his information.

    This isn't the first package ever delivered to the wrong address.. there must be some kind of explanation for it. We're just trying to help the guy out.. but if you start your first post by accusing two different companies with taking unnecessary legal action.. it's going to tick people off.
    PolkFest 2012, who's going>?
    Vancouver, Canada Sept 30th, 2012 - Madonna concert :cheesygrin:
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  • heiney9
    heiney9 Posts: 25,204
    edited August 2008
    Shicks18 wrote: »
    It was, I wasn't calling anyone out. Its just that a polkie got ripped a new one for venting his frustration, when we all knew thats all it was.

    No one ripped anyone a new one. If he had been "ripped" he would have known it. Now, you're the one who needs to chill.
    "Appreciation of audio is a completely subjective human experience. Measurements can provide a measure of insight, but are no substitute for human judgment. Why are we looking to reduce a subjective experience to objective criteria anyway? The subtleties of music and audio reproduction are for those who appreciate it. Differentiation by numbers is for those who do not".--Nelson Pass Pass Labs XA25 | EE Avant Pre | EE Mini Max Supreme DAC | MIT Shotgun S1 | Pangea AC14SE MKII | Legend L600 | BlueSound Node 3 - Tubes add soul!
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  • PolkClyde
    PolkClyde Posts: 662
    edited August 2008
    ben62670 wrote: »
    I was looking for south park, but never mind.
    And please my name is Ben;)

    Ok ben we will be friends before it's over with...... I'm a cool guy just ask reeltrouble1 ben I may have misspell that. help a brother out.
    PolkAudioClyde
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  • PolkClyde
    PolkClyde Posts: 662
    edited August 2008
    I didn't say I was going to take legal action. I said I was going to seek legal advice. How can you prove that I'm telling the truth in this.Fed ex said that they delivered it to my address. forgive me if I misspell any words don't want to sound ghetto. it won't be the last time :)
    PolkAudioClyde
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  • PolkClyde
    PolkClyde Posts: 662
    edited August 2008
    F1nut wrote: »
    Clyde....chill out.

    ok going to chill........ I'm just hook on PolkAudio..... I want my tweeters :)
    PolkAudioClyde
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  • PolkClyde
    PolkClyde Posts: 662
    edited August 2008
    danger boy wrote: »
    have Fed Ex place a tracer on the mis delivered package.. have you even contacted Fed Ex?


    Probably tired of me calling them.
    PolkAudioClyde
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  • PolkClyde
    PolkClyde Posts: 662
    edited August 2008
    I didn't use any bad words.. I try to be a good christian :) I'm a kind guy.
    PolkAudioClyde
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  • heiney9
    heiney9 Posts: 25,204
    edited August 2008
    PolkClyde wrote: »
    I didn't say I was going to take legal action. I said I was going to seek legal advice. How can you prove that I'm telling the truth in this.Fed ex said that they delivered it to my address. forgive me if I misspell any words don't want to sound ghetto. it won't be the last time :)

    PC, have you talked with FedEx? If not, when the shipper files the claim they will most likely call you. Like I said, I'm going thru the same thing with UPS right now. 11 days so far.

    Contact Polk (if you haven't already) then sit back, relax and wait. Polk will NOT leave you hanging. Fed EX is pretty good as far as carriers go, so they will be on top of it (as much as possible).

    If you take some of the frustration and attitude you show in this thread with Polk or FedEx that would not be a good thing. It's not Polk's fault, but it is their responsibility to get the ball rolling.

    Good luck

    H9
    "Appreciation of audio is a completely subjective human experience. Measurements can provide a measure of insight, but are no substitute for human judgment. Why are we looking to reduce a subjective experience to objective criteria anyway? The subtleties of music and audio reproduction are for those who appreciate it. Differentiation by numbers is for those who do not".--Nelson Pass Pass Labs XA25 | EE Avant Pre | EE Mini Max Supreme DAC | MIT Shotgun S1 | Pangea AC14SE MKII | Legend L600 | BlueSound Node 3 - Tubes add soul!
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