Advice

heiney9
heiney9 Posts: 25,163
edited August 2008 in The Clubhouse
Perhaps some of you have had this happen before. Bought a pair of LSi 7's on ebay. Quick payment; the seller shipped the same day; sent a tracking number. Followed the package all week. UPS tracking showed it was delivered yesterday at 3:15. Get home from work at 6:00 and there is no package.

What do I do now? I will call UPS and I sent the seller an email. I checked all my addresses on Paypal and Ebay and there were no alternate address listed. I am pissed because I rarely have things shipped to my home address. I can't believe someone would steal them in that short window of time.

I am pissed!!!!!!
"Appreciation of audio is a completely subjective human experience. Measurements can provide a measure of insight, but are no substitute for human judgment. Why are we looking to reduce a subjective experience to objective criteria anyway? The subtleties of music and audio reproduction are for those who appreciate it. Differentiation by numbers is for those who do not".--Nelson Pass Pass Labs XA25 | EE Avant Pre | EE Mini Max Supreme DAC | MIT Shotgun S1 | Pangea AC14SE MKII | Legend L600 | BlueSound Node 3 - Tubes add soul!
Post edited by heiney9 on
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Comments

  • Ricardo
    Ricardo Posts: 10,636
    edited July 2008
    Sorry to hear that. Maybe they delivered to the wrong address, it has happened before. Do ask your neighbors

    Hope they show up.
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  • steveinaz
    steveinaz Posts: 19,536
    edited July 2008
    This is not all that uncommon. At work we call'em "false deliveries" Check your neighbors first, but I'll bet they will show Monday.
    Source: Bluesound Node 2i - Preamp/DAC: Benchmark DAC2 DX - Amp: Parasound Halo A21 - Speakers: MartinLogan Motion 60XTi - Shop Rig: Yamaha A-S501 Integrated - Shop Spkrs: Elac Debut 2.0 B5.2
  • shack
    shack Posts: 11,154
    edited July 2008
    steveinaz wrote:
    This is not all that uncommon. At work we call'em "false deliveries" Check your neighbors first, but I'll bet they will show Monday.

    Steve is right. I have had this happen more than once. My theory is the driver was running behind and just scanned some stuff as delivered so he could go home knowing it could be delivered the next day.
    "Just because you’re offended doesn’t mean you’re right." - Ricky Gervais

    "For those who believe, no proof is necessary. For those who don't believe, no proof is possible." - Stuart Chase

    "Consistency requires you to be as ignorant today as you were a year ago." - Bernard Berenson
  • polkatese
    polkatese Posts: 6,767
    edited July 2008
    yep, it happened to me to. Package marked as delivered in the porch, called and say no package, the next day the driver sneak in early and voila, package is there on the porch. Must be a UPS thing, since Fedex never done this. Could be a union trick...he he he.
    I am sorry, I have no opinion on the matter. I am sure you do. So, don't mind me, I just want to talk audio and pie.
  • shack
    shack Posts: 11,154
    edited July 2008
    polkatese wrote:
    yep, it happened to me to. Package marked as delivered in the porch, called and say no package, the next day the driver sneak in early and voila, package is there on the porch. Must be a UPS thing, since Fedex never done this. Could be a union trick...he he he.

    I had it happen with FedEx as well.
    "Just because you’re offended doesn’t mean you’re right." - Ricky Gervais

    "For those who believe, no proof is necessary. For those who don't believe, no proof is possible." - Stuart Chase

    "Consistency requires you to be as ignorant today as you were a year ago." - Bernard Berenson
  • heiney9
    heiney9 Posts: 25,163
    edited July 2008
    Thanks for the replies. I suppose these things happen. I've never had it happen in a business setting but I suppose residential ground is totally different. I'll wait until Monday before I start panicking.

    Las, you package arrived on Wednesday safe and sound. Thank you again, it's much appreciated. If I can't use them I'll move them along to someone who might need one in the future.

    H9
    "Appreciation of audio is a completely subjective human experience. Measurements can provide a measure of insight, but are no substitute for human judgment. Why are we looking to reduce a subjective experience to objective criteria anyway? The subtleties of music and audio reproduction are for those who appreciate it. Differentiation by numbers is for those who do not".--Nelson Pass Pass Labs XA25 | EE Avant Pre | EE Mini Max Supreme DAC | MIT Shotgun S1 | Pangea AC14SE MKII | Legend L600 | BlueSound Node 3 - Tubes add soul!
  • ND13
    ND13 Posts: 7,601
    edited July 2008
    I want to know when UPS and FedEx made the moronic decision to just leave VERY expensive and fragile packages on a **** porch???:confused::mad: I have a HUGE problem with that, PERIOD! That's why I have anything that's valuable shipped to me @ work, now. I believe (at least with FedEx) that you can require a signature @ delivery, but not certain. Seems that I remember seeing that check box on an airbill the last time I shipped something through them.

    I seem to remember a time where UPS and FedEx actually did a great job. No Offense Rich.:D
    "SOME PEOPLE CALL ME MAURICE,
    CAUSE I SPEAK OF THE POMPITIOUS OF LOVE"
  • bigaudiofanatic
    bigaudiofanatic Posts: 4,415
    edited July 2008
    ND13 wrote: »
    I want to know when UPS and FedEx made the moronic decision to just leave VERY expensive and fragile packages on a **** porch???:confused::mad: I have a HUGE problem with that, PERIOD! That's why I have anything that's valuable shipped to me @ work, now. I believe (at least with FedEx) that you can require a signature @ delivery, but not certain. Seems that I remember seeing that check box on an airbill the last time I shipped something through them.

    I seem to remember a time where UPS and FedEx actually did a great job. No Offense Rich.:D

    When I got my monitor 40's and I had so sign my name on the digital pad. The guy said and I quote "if no one is here ill just sign for it for you and leave it on the porch" WHAATT:eek:
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  • heiney9
    heiney9 Posts: 25,163
    edited July 2008
    ND13 wrote: »
    I want to know when UPS and FedEx made the moronic decision to just leave VERY expensive and fragile packages on a **** porch???:confused::mad: I have a HUGE problem with that, PERIOD! That's why I have anything that's valuable shipped to me @ work, now. I believe (at least with FedEx) that you can require a signature @ delivery, but not certain. Seems that I remember seeing that check box on an airbill the last time I shipped something through them.

    I seem to remember a time where UPS and FedEx actually did a great job. No Offense Rich.:D

    This is true and I hastily paid without really thinking things thru and had it sent home rather than work. Many times it's hard to get the seller to actually order "extra" services like signature required, etc. If they cooperate great, but if they don't they already have payment and can ship it anyway they want.

    One time I paid the seller for extra insurance and he just pocketed the money, luckily nothing happened to the item.

    H9
    "Appreciation of audio is a completely subjective human experience. Measurements can provide a measure of insight, but are no substitute for human judgment. Why are we looking to reduce a subjective experience to objective criteria anyway? The subtleties of music and audio reproduction are for those who appreciate it. Differentiation by numbers is for those who do not".--Nelson Pass Pass Labs XA25 | EE Avant Pre | EE Mini Max Supreme DAC | MIT Shotgun S1 | Pangea AC14SE MKII | Legend L600 | BlueSound Node 3 - Tubes add soul!
  • heiney9
    heiney9 Posts: 25,163
    edited July 2008
    Dammit Justin quit it!!!!!:D:):D:p;)
    "Appreciation of audio is a completely subjective human experience. Measurements can provide a measure of insight, but are no substitute for human judgment. Why are we looking to reduce a subjective experience to objective criteria anyway? The subtleties of music and audio reproduction are for those who appreciate it. Differentiation by numbers is for those who do not".--Nelson Pass Pass Labs XA25 | EE Avant Pre | EE Mini Max Supreme DAC | MIT Shotgun S1 | Pangea AC14SE MKII | Legend L600 | BlueSound Node 3 - Tubes add soul!
  • heiney9
    heiney9 Posts: 25,163
    edited July 2008
    When I got my monitor 40's and I had so sign my name on the digital pad. The guy said and I quote "if no one is here ill just sign for it for you and leave it on the porch" WHAATT:eek:

    A couple of my good friends are UPS drivers and the customers hate the inconvenience of having to run to the hub to pick up a package so many times the driver will sign for it. I hope it shows up on Monday I'm not looking forward to fighting with UPS to get my money back. Hopefully the seller is honest as it pretty much has to go thru him.

    H9
    "Appreciation of audio is a completely subjective human experience. Measurements can provide a measure of insight, but are no substitute for human judgment. Why are we looking to reduce a subjective experience to objective criteria anyway? The subtleties of music and audio reproduction are for those who appreciate it. Differentiation by numbers is for those who do not".--Nelson Pass Pass Labs XA25 | EE Avant Pre | EE Mini Max Supreme DAC | MIT Shotgun S1 | Pangea AC14SE MKII | Legend L600 | BlueSound Node 3 - Tubes add soul!
  • heiney9
    heiney9 Posts: 25,163
    edited July 2008
    Lasareath wrote: »
    Ok, Cool

    That damage to the crossover was made by a flying magnet that came off during shippment.

    I'm not sure it can be repaired. Those x-overs were from a 5A with the peerless tweeter because they have an extra resistor. Mine are 5B's with sl2000 (now RD0) but I could always run a piece of wire where the second resistor is or leave it and see how it sounds.

    H9
    "Appreciation of audio is a completely subjective human experience. Measurements can provide a measure of insight, but are no substitute for human judgment. Why are we looking to reduce a subjective experience to objective criteria anyway? The subtleties of music and audio reproduction are for those who appreciate it. Differentiation by numbers is for those who do not".--Nelson Pass Pass Labs XA25 | EE Avant Pre | EE Mini Max Supreme DAC | MIT Shotgun S1 | Pangea AC14SE MKII | Legend L600 | BlueSound Node 3 - Tubes add soul!
  • sucks2beme
    sucks2beme Posts: 5,601
    edited July 2008
    With Fedex, as soon as there's a tracking number, you can call and have stuff held at the terminal.
    I don't use UPS. I hope all turns out well. That "drop it and run" stuff always bothered me.
    "The legitimate powers of government extend to such acts only as are injurious to others. But it does me no injury for my neighbour to say there are twenty gods, or no god. It neither picks my pocket nor breaks my leg." --Thomas Jefferson
  • shadowofnight
    shadowofnight Posts: 2,735
    edited July 2008
    shack wrote: »
    Steve is right. I have had this happen more than once. My theory is the driver was running behind and just scanned some stuff as delivered so he could go home knowing it could be delivered the next day.


    I sure hope your package arrives....but if some **** of a driver marked my shipment as delivered when I checked its tracking number....and drove off with it to deliver it the next day ( Or DAYS later if it was on a Friday ) in stealth mode ...that is basically theft and his **** should be fired.

    After the package is marked as delivered in UPS's database, Its as if he was joe citizen walking by your porch ...seeing a package...and walking up and stealing it. As far as UPS is concerned their obligation for concern with that package was fulfilled.

    Hell, he could see that it is a 2,000 dollar amp( Thats why I HATE when manufacturers proudly label the shipping box as to whats inside ) ....mark it as delivered...drop it off at a friends before taking the truck back..take it home...play with it all weekend...box it up and drop it off on Monday ...thats if he was a partially honest scumbag. If he was a true scumbag he would just keep it ...it was marked as delivered so he is in the clear.
    The first rule of Fight Club is you don't talk about Fight Club
  • shack
    shack Posts: 11,154
    edited July 2008
    I sure hope your package arrives....but if some **** of a driver marked my shipment as delivered when I checked its tracking number....and drove off with it to deliver it the next day ( Or DAYS later if it was on a Friday ) in stealth mode ...that is basically theft and his **** should be fired.

    After the package is marked as delivered in UPS's database, Its as if he was joe citizen walking by your porch ...seeing a package...and walking up and stealing it. As far as UPS is concerned their obligation for concern with that package was fulfilled.

    Actually it's not theft. As long as the package is in the possesion of an agent of the company (the driver), within company property (the truck) it is still in the possesion of the shipper...REGARDLESS of what their database says. The database is their internal tracking system and has no legal basis to avoid the fact they did not deliver it. It may be a bad business practice that the driver should be repremanded for...but it is NOT theft.
    "Just because you’re offended doesn’t mean you’re right." - Ricky Gervais

    "For those who believe, no proof is necessary. For those who don't believe, no proof is possible." - Stuart Chase

    "Consistency requires you to be as ignorant today as you were a year ago." - Bernard Berenson
  • shadowofnight
    shadowofnight Posts: 2,735
    edited July 2008
    shack wrote: »
    Actually it's not theft. As long as the package is in the possesion of an agent of the company (the driver), within company property (the truck) it is still in the possesion of the shipper...REGARDLESS of what their database says. The database is their internal tracking system and has no legal basis to avoid the fact they did not deliver it. It may be a bad business practice that the driver should be repremanded for...but it is NOT theft.

    That maybe true if the package never makes it off of the truck and makes it back to the hub THAT day....but if I am missing an item worth 2K, I AM going to the UPS hub where the truck originates ( The little stickers I have seen on the door say I can go pickup my package before the final third attempt is made ) and will wait for the truck to arrive back in.

    If my package is NOT on that truck when it arrives back in and the driver said it was delivered he is guilty of theft.

    Falsifiying company documents is a fireable offense at any company....so at the least his **** should be reprimanded harshly for a first offense....canned if it repeats.
    The first rule of Fight Club is you don't talk about Fight Club
  • daboyz
    daboyz Posts: 5,207
    edited July 2008
    Damn man, I hope they show up. You could always ship to my house so I could check them out before you.
  • Serendipity
    Serendipity Posts: 6,975
    edited July 2008
    I've had bad experiences with UPS in the past, but I still use them for audio stuff.

    Read this - http://cbs2chicago.com/topstories/Patrick.Kovarsky.UPS.2.326931.html
    polkaudio RT35 Bookshelves
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  • ND13
    ND13 Posts: 7,601
    edited July 2008
    appadv wrote: »
    I've had bad experiences with UPS in the past, but I still use them for audio stuff.

    Read this - http://cbs2chicago.com/topstories/Patrick.Kovarsky.UPS.2.326931.html


    I wonder what that damn Bear's jersey, autographed by Gale Sayers, is worth??
    "SOME PEOPLE CALL ME MAURICE,
    CAUSE I SPEAK OF THE POMPITIOUS OF LOVE"
  • SKsolutions
    SKsolutions Posts: 1,820
    edited July 2008
    Wow they narrowed it down to him after only 4600 stolen items. Must be top priority.
    -Ignorance is strength -
  • heiney9
    heiney9 Posts: 25,163
    edited July 2008
    Well no package today. Checked with my neighbors and no package was delivered to them. I guess it was either stolen (possible but unlikely) or the UPS driver delivered it to the wrong address.

    It's my understanding the seller needs to initiate the claim process. There was ample insurance to cover the item as well as the shipping cost. I'm sure UPS will kick and scream before pay one red cent.

    I am more disappointed because I got a killer deal on LSi 7's. Granted they were a little scratched up. But on a total whim I put in the minimum opening bid of $99 and won them!!!!

    Do you think I'll find another pair of LSi 7's for $99? The same guy has another pair for $75 but they are in worse shape (chunks are actually missing) and he charged $69 to ship them.

    I guess it wasn't meant to be. I hope I get my money back from UPS.

    H9
    "Appreciation of audio is a completely subjective human experience. Measurements can provide a measure of insight, but are no substitute for human judgment. Why are we looking to reduce a subjective experience to objective criteria anyway? The subtleties of music and audio reproduction are for those who appreciate it. Differentiation by numbers is for those who do not".--Nelson Pass Pass Labs XA25 | EE Avant Pre | EE Mini Max Supreme DAC | MIT Shotgun S1 | Pangea AC14SE MKII | Legend L600 | BlueSound Node 3 - Tubes add soul!
  • SKsolutions
    SKsolutions Posts: 1,820
    edited July 2008
    That sucks. Hope you at least recover the cost plus shipping. GL.
    -Ignorance is strength -
  • dkg999
    dkg999 Posts: 5,647
    edited July 2008
    Find out if the seller marked the delivery as being driver released? If not, then the driver left the package without getting a signature, and the claim is going to be a little easier. If the driver did get a signature, then he probably delivered to the wrong address, and UPS can try to track it down.

    Hope you get a quick resolution from the seller and UPS.
    DKG999
    HT System: LSi9, LSiCx2, LSiFX, LSi7, SVS 20-39 PC+, B&K 507.s2 AVR, B&K Ref 125.2, Tripplite LCR-2400, Cambridge 650BD, Signal Cable PC/SC, BJC IC, Samsung 55" LED

    Music System: Magnepan 1.6QR, SVS SB12+, ARC pre, Parasound HCA1500 vertically bi-amped, Jolida CDP, Pro-Ject RM5.1SE TT, Pro-Ject TubeBox SE phono pre, SBT, PS Audio DLIII DAC
  • heiney9
    heiney9 Posts: 25,163
    edited July 2008
    I'm sure there was no signature "required". Our UPS guy has this area as a regular route and I was home at lunch to check on them and I was home w/in 2 hours after they were dropped off.

    I don't really have too much confidence I'm going to get my money back, but we'll see. I mean WTH is the insurance for if I never get my package (thru no fault of my own or the seller) and am out the money.

    No more having things sent to my house. It's delivery at work with a signature required. I had a package delivered to the last place I worked and they delivered it upstairs and the receptionist had no clue I didn't work upstairs (completely different company) the label had our "suite" number on it but the UPS guy screwed up. Had I not been watching it very closely who knows where it would have ended up!!!

    H9
    "Appreciation of audio is a completely subjective human experience. Measurements can provide a measure of insight, but are no substitute for human judgment. Why are we looking to reduce a subjective experience to objective criteria anyway? The subtleties of music and audio reproduction are for those who appreciate it. Differentiation by numbers is for those who do not".--Nelson Pass Pass Labs XA25 | EE Avant Pre | EE Mini Max Supreme DAC | MIT Shotgun S1 | Pangea AC14SE MKII | Legend L600 | BlueSound Node 3 - Tubes add soul!
  • treitz3
    treitz3 Posts: 18,986
    edited July 2008
    Dude, that SUCKS! I was hoping to hear a better report by today. There still may be hope, but..............:mad:
    ~ In search of accurate reproduction of music. Real sound is my reference and while perfection may not be attainable? If I chase it, I might just catch excellence. ~
  • ND13
    ND13 Posts: 7,601
    edited July 2008
    I asked our UPS dude, at work, about the signature thing. He said it was only like a dollar or so extra to require a signature. I'd like to suggest that anyone selling/shipping anything, of any substantial value, to SPLURGE for the extra dollar or two and require a signature.
    "SOME PEOPLE CALL ME MAURICE,
    CAUSE I SPEAK OF THE POMPITIOUS OF LOVE"
  • heiney9
    heiney9 Posts: 25,163
    edited July 2008
    ND13 wrote: »
    I asked our UPS dude, at work, about the signature thing. He said it was only like a dollar or so extra to require a signature. I'd like to suggest that anyone selling/shipping anything, of any substantial value, to SPLURGE for the extra dollar or two and require a signature.

    I do know anything valued at $500 or more requires a signature. I also know if they drop it at a business someone always has to sign for it. It wasn't mean to be, I'd just like to recoup my cost.

    H9
    "Appreciation of audio is a completely subjective human experience. Measurements can provide a measure of insight, but are no substitute for human judgment. Why are we looking to reduce a subjective experience to objective criteria anyway? The subtleties of music and audio reproduction are for those who appreciate it. Differentiation by numbers is for those who do not".--Nelson Pass Pass Labs XA25 | EE Avant Pre | EE Mini Max Supreme DAC | MIT Shotgun S1 | Pangea AC14SE MKII | Legend L600 | BlueSound Node 3 - Tubes add soul!
  • ND13
    ND13 Posts: 7,601
    edited July 2008
    heiney9 wrote: »
    I do know anything valued at $500 or more requires a signature. I also know if they drop it at a business someone always has to sign for it. It wasn't mean to be, I'd just like to recoup my cost.

    H9

    I'm not too sure about the $500+/sig required thing. I had a $1200 preamp shipped to my house(a couple of years ago) and it was left on the porch. That was the last straw for me. Since then, I've had virtually everything shipped to my office. There was a couple of exceptions during my illness, but they were small, inexpensive items.
    "SOME PEOPLE CALL ME MAURICE,
    CAUSE I SPEAK OF THE POMPITIOUS OF LOVE"
  • heiney9
    heiney9 Posts: 25,163
    edited July 2008
    ND13 wrote: »
    I'm not too sure about the $500+/sig required thing. I had a $1200 preamp shipped to my house(a couple of years ago) and it was left on the porch. That was the last straw for me. Since then, I've had virtually everything shipped to my office. There was a couple of exceptions during my illness, but they were small, inexpensive items.

    I hear ya. I'll be changing my practices after this incident.

    H9
    "Appreciation of audio is a completely subjective human experience. Measurements can provide a measure of insight, but are no substitute for human judgment. Why are we looking to reduce a subjective experience to objective criteria anyway? The subtleties of music and audio reproduction are for those who appreciate it. Differentiation by numbers is for those who do not".--Nelson Pass Pass Labs XA25 | EE Avant Pre | EE Mini Max Supreme DAC | MIT Shotgun S1 | Pangea AC14SE MKII | Legend L600 | BlueSound Node 3 - Tubes add soul!
  • Shicks18
    Shicks18 Posts: 397
    edited July 2008
    Heiney, goto the delivery hub and see if it is there. It is worth a shot, I have found one of my "lost packages" sitting at a UPS store before.
    TV: LG 55LW5600
    Pre: Marantz SR6001
    Front Amp: Parasound HCA-1000A
    Center Amp: Marantz MA500
    Mains: Polk LSi9
    Center: Polk LSiC
    Sub: HSU VTF-3 MK-2
    Games: Xbox360 and PS3