Screw you HP

exalted512
exalted512 Posts: 10,735
edited July 2008 in The Clubhouse
No free technical support because my product is out of warranty. F you, I'm never buying your crap again. Back to epson on my next purchase.
-Cody
Music is like candy, you have to get rid of the rappers to enjoy it
Post edited by exalted512 on
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  • McLoki
    McLoki Posts: 5,231
    edited July 2008
    Free tech support here at club polk - whats the problem? (keep in mind, you may get the quality you are paying for though...)
    Mains.............Polk LSi15 (Cherry)
    Center............Polk LSiC (Crossover upgraded)
    Surrounds.......Polk LSi7 (Gloss Black - wood sides removed and crossovers upgraded)
    Subwoofers.....SVS 25-31 CS+ and PC+ (both 20hz tune)
    Pre\Pro...........NAD T163 (Modded with LM4562 opamps)
    Amplifier.........Cinepro 3k6 (6-channel, 500wpc@4ohms)
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  • obieone
    obieone Posts: 5,077
    edited July 2008
    ????What kind of printer you got that needs tech. support?
    Have you tried reloading the drivers? If you don't have the disk, just go to their website and download them.
    I refuse to argue with idiots, because people can't tell the DIFFERENCE!
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  • exalted512
    exalted512 Posts: 10,735
    edited July 2008
    lol.

    Well I have a HP photosmart C7180 printer. It is hooked up through my linksys router to my desktop and my laptop. Worked fine for about a year. A few months ago I had problems with it not scanning. When I click on scan to computer, its says "No scan options" "Refer to device documentation to troubleshoot"

    So I reinstalled it on my desktop and laptop. It would print to off my laptop, but would not scan to it still, but it would work fine on my desktop. Having the exact same problem again.
    -Cody
    Music is like candy, you have to get rid of the rappers to enjoy it
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  • obieone
    obieone Posts: 5,077
    edited July 2008
    Whew! WAY over my head. Disregard previous post. Good luck
    I refuse to argue with idiots, because people can't tell the DIFFERENCE!
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  • Systems
    Systems Posts: 14,873
    edited July 2008
    What operating system are you using?

    Chuck
    Testing
    Testing
    Testing
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  • exalted512
    exalted512 Posts: 10,735
    edited July 2008
    xp
    -Cody
    Music is like candy, you have to get rid of the rappers to enjoy it
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  • SKsolutions
    SKsolutions Posts: 1,820
    edited July 2008
    In services, under admin options, is the spooler service on?
    -Ignorance is strength -
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  • audiobliss
    audiobliss Posts: 12,518
    edited July 2008
    After putting up with my current HP laptop, I have the same sentiments.

    Good luck with your printer, though!
    George Grand wrote: »
    Jstas wrote: »
    Simple question. If you had a cool million bucks, what would you do with it?
    Wonder WTF happened to the rest of my money.
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  • exalted512
    exalted512 Posts: 10,735
    edited July 2008
    I have no idea where services or admin options is?
    -Cody
    Music is like candy, you have to get rid of the rappers to enjoy it
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  • McLoki
    McLoki Posts: 5,231
    edited July 2008
    Right click on the start bar (where the running programs are at the bottom)
    Click task manager
    Click the processes tab
    look for one called spoolsv.exe



    The way he was talking about though -

    Click on Start - control panel
    Click switch to classic view on the left. (if is says switch to category view you are already there)
    Click administrative tools
    Click services
    look for a service called "print spooler" (should also say started and automatic)


    Thats all there is to it... :)
    Mains.............Polk LSi15 (Cherry)
    Center............Polk LSiC (Crossover upgraded)
    Surrounds.......Polk LSi7 (Gloss Black - wood sides removed and crossovers upgraded)
    Subwoofers.....SVS 25-31 CS+ and PC+ (both 20hz tune)
    Pre\Pro...........NAD T163 (Modded with LM4562 opamps)
    Amplifier.........Cinepro 3k6 (6-channel, 500wpc@4ohms)
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  • exalted512
    exalted512 Posts: 10,735
    edited July 2008
    Yes, it is started and automatic.
    -Cody
    Music is like candy, you have to get rid of the rappers to enjoy it
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  • McLoki
    McLoki Posts: 5,231
    edited July 2008
    Are you using at least these drivers?
    Mains.............Polk LSi15 (Cherry)
    Center............Polk LSiC (Crossover upgraded)
    Surrounds.......Polk LSi7 (Gloss Black - wood sides removed and crossovers upgraded)
    Subwoofers.....SVS 25-31 CS+ and PC+ (both 20hz tune)
    Pre\Pro...........NAD T163 (Modded with LM4562 opamps)
    Amplifier.........Cinepro 3k6 (6-channel, 500wpc@4ohms)
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  • exalted512
    exalted512 Posts: 10,735
    edited July 2008
    http://www.hp300.com/hp-drivers-download/HP-Photosmart-C3110-3125-C3135-C3140-C3150-C3180-C3183-C3190-All-in-One-Utility-1.0.0.5-for-Windows-98-2000-XP-ME_8970.shtml

    This worked on my desktop now...about to try it on the laptop.
    -Cody
    Music is like candy, you have to get rid of the rappers to enjoy it
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  • McLoki
    McLoki Posts: 5,231
    edited July 2008
    Can also try this page if nothing else works...
    Mains.............Polk LSi15 (Cherry)
    Center............Polk LSiC (Crossover upgraded)
    Surrounds.......Polk LSi7 (Gloss Black - wood sides removed and crossovers upgraded)
    Subwoofers.....SVS 25-31 CS+ and PC+ (both 20hz tune)
    Pre\Pro...........NAD T163 (Modded with LM4562 opamps)
    Amplifier.........Cinepro 3k6 (6-channel, 500wpc@4ohms)
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  • exalted512
    exalted512 Posts: 10,735
    edited July 2008
    McLoki wrote: »
    Can also try this page if nothing else works...

    Yea, I went through all that 2 months ago when this happened. I was trying to figure out why I have to do it again every time I want to scan something.
    -Cody
    Music is like candy, you have to get rid of the rappers to enjoy it
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  • mantis
    mantis Posts: 17,201
    edited July 2008
    HP service sucks ****. I had 2 laptops both of which had to be repaired many times. Once warranty runs out , they want nothing to do with yeah. It's amazing. I don't think they have much repeat business. They will never have mine ever again.
    Dan
    My personal quest is to save to world of bad audio, one thread at a time.
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  • exalted512
    exalted512 Posts: 10,735
    edited July 2008
    Everything's working again. Hopefully I won't have to go through this ever couple months.

    I agree with you Mantis, I will never by HP anything again.
    -Cody
    Music is like candy, you have to get rid of the rappers to enjoy it
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  • exalted512
    exalted512 Posts: 10,735
    edited July 2008
    Actually, I lied. Still not working correctly on the laptop.

    I want to throw this printer through their god damn window...no free tech support when its out of warranty...what a crock of ****.
    -Cody
    Music is like candy, you have to get rid of the rappers to enjoy it
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  • bigaudiofanatic
    bigaudiofanatic Posts: 4,415
    edited July 2008
    Love HP nothing else for printers. Just my 2 cents i dont care for there computers though.
    HT setup
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  • exalted512
    exalted512 Posts: 10,735
    edited July 2008
    bigaudiofanatic wrote: »
    Love HP nothing else for printers. Just my 2 cents i dont care for there computers though.

    That's what I've heard. Worked excellent under warranty...5 months later...

    I'm going back to Epson on my next purchase.
    -Cody
    Music is like candy, you have to get rid of the rappers to enjoy it
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  • Face
    Face Posts: 14,340
    edited July 2008
    I'm going back to HP printers FROM Epson. I have a RX500(I believe?) that will not print, copy, or scan if any ink cartridge is low.

    Now how would a low ink cartridge affect how a printer scans, I don't know.

    Plus the fact that it won't let you print in monotone(black only) if one of the color cartridges is out.

    That's just greed IMO.
    "He who fights with monsters should look to it that he himself does not become a monster. And when you gaze long into an abyss the abyss also gazes into you." Friedrich Nietzsche
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  • exalted512
    exalted512 Posts: 10,735
    edited July 2008
    My HP wouldn't let me print black and white if another cartridge is out. It will, however, print black and white if the black is out...?
    -Cody
    Music is like candy, you have to get rid of the rappers to enjoy it
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  • mmadden28
    mmadden28 Posts: 4,283
    edited July 2008
    Since you have it connected via the network and are having issues, have you tried directly connecting to the laptop via USB? Did you recently install or adjust any firewall settings on the laptop?
    ____________________
    This post is a natural product. The slight variations in spelling and grammar enhance its individual character and beauty and in no way are to be considered flaws or defects.

    HT:Onkyo 805, Emotiva XPA-5, Mitsu 52" 1080p DLP / polkaudio RTi12, CSIa6, FXi3, uPro4K
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  • exalted512
    exalted512 Posts: 10,735
    edited July 2008
    no and no.

    I'm sure it'll work if its directly connected...that defeats the purpose of why I bought it.
    -Cody
    Music is like candy, you have to get rid of the rappers to enjoy it
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  • Refefer
    Refefer Posts: 1,280
    edited July 2008
    exalted512 wrote: »
    no and no.

    I'm sure it'll work if its directly connected...that defeats the purpose of why I bought it.
    -Cody

    Best to check it anyways. That way you can clarify once and for all whether there's something physically wrong with the unit, or just the networking part of it.
    Lovin that music year after year.

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  • Fongolio
    Fongolio Posts: 3,516
    edited July 2008
    I bought an HP D5160 Photosmart right after Christmas for $69.00. Best printer I've ever had. Great photos. Superb black and white printing and prints directly onto cd/dvd printable disks. Original cartridge printed over 100 disks. When it dies I'l toss it and try to find another. Customer support sucks but then there's Polk Forums.
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  • SKsolutions
    SKsolutions Posts: 1,820
    edited July 2008
    I had a similar issue with an older Photosmart and an HP laptop. To fix, I would have to delete the printer from the laptop (Start>printers/faxes), then re-add it by browsing for a printer under (Start>Printers/faxes>Add printer). . .sometimes having to re-install the driver because I would get a prompt telling me that the driver on the desktop was wrong. The spooler service would quit for no reason as well. I have no idea why,. . the restore points and event logs showed/solved nothing. Bad combo. I tossed it when the cost of ink for it exceeded the cost of a new crappy printer.
    -Ignorance is strength -
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  • mmadden28
    mmadden28 Posts: 4,283
    edited July 2008
    exalted512 wrote: »
    no and no.

    I'm sure it'll work if its directly connected...that defeats the purpose of why I bought it.
    -Cody

    Regardless of the intended purpose of a product-I troubleshoot by process of elimination. I try to verify what works and what doesn't-trim the problem down to the basics. Then I try to determine why the problem exists and how it happened. Of course the ultimate resolution is to get it working for the inteded purpose-but you have to take certain steps to get there.

    If the printer works fine directly connected, then you will have verifiied that the drivers, applications and the printer are working as designed (or will have revealed a failure). Assuming you did this, and all works, then you could concentrate of the networking portion being an issue. If not then you can at least rule out networking being part of the problem. Its also possible that you have a multilayer problem.

    Until you determine the cause of the problem, I would reserve judgement against the manufacturer. For all you know this whole issue could have been self induced or perhaps caused by a recent OS security patch (are you set to autoupdate??). Also if this problem is prevalent in this particular model, it might only be a particular model that's affected. I know in the distant past, that HP discovered a widespread issue with the feed rollers on thier deskjet printers. They covered the replacement of the parts and labor of those rollers long after warranties were expired-Sometimes 2 years after (and that was when they still had 3 year full warranties-oh the good ol' days).

    I personally can't stand to deal with the helpdesk phone drones that usually work from a script anyway. So not having warranty phone support is no big deal to me. I always try to find the solution from the manufacturer website knowledge bases and then Google. By the way- software, setup and configuration issues aren't covered by warranty. So it really doesn't matter whether you issue happened during the warranty or after unless its determined to be an actual hardware failure. Some companies will require a Credit Card before providing phone support anyway-this way once the problem is determined they can either charge you or not for the call.
    -Madden
    ____________________
    This post is a natural product. The slight variations in spelling and grammar enhance its individual character and beauty and in no way are to be considered flaws or defects.

    HT:Onkyo 805, Emotiva XPA-5, Mitsu 52" 1080p DLP / polkaudio RTi12, CSIa6, FXi3, uPro4K
    2-chnl : Pio DV-46AV (SACD), Dodd ELP, Emotiva XPA-1s, XPA-2, Odyssey Khartago, LSi9, SDA-SRS 2 :cool:, SB Duet, MSB & Monarchy DACs, Yamaha PX3 TT, SAE Tuner...
    Pool: Atrium 60's/45's
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  • sucks2beme
    sucks2beme Posts: 5,605
    edited July 2008
    I had a problem with an HP printer that wouldn't print web stuff.
    Drove me nuts. Turned out a font package my wife was installing
    with a free "design a postcard" program was doing it. I'd blow everything
    out, get it to work, and she'd go back and re-install it. That's why free support stops.
    At some point, it gets expensive.
    That's one reason my company's fix for many laptop problems is to
    automaticlly re-image the drive back to a standard profile. Software
    added to a pc screws it up. Sooner or later, two apps don't like
    each other.
    Good luck. Type out your problem, and do a search. It's amazing how
    often 10 minutes of online reading solves a problem, as opposed to
    45 minutes on hold waiting for a technical rep.
    "The legitimate powers of government extend to such acts only as are injurious to others. But it does me no injury for my neighbour to say there are twenty gods, or no god. It neither picks my pocket nor breaks my leg." --Thomas Jefferson
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  • Serendipity
    Serendipity Posts: 6,975
    edited July 2008
    I got a HP LaserJet 2430dtn printer as a gift years ago, and it's been working perfectly to this day:

    c00212859.gif

    http://www.amazon.com/HP-LaserJet-2430dtn-Monochrome-Printer/dp/B00065CLQK
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