Woofer 3 on RTi12, brand new, blown?

ethank
ethank Posts: 4
edited June 2008 in Troubleshooting
The third woofer on my brand new, just unboxed RTi12 that I bought from J&R is heavily distorted.

It's an 88 pound speaker, so the prospect of having to send it back is daunting, plus that leaves me without a speaker.

What's the best method of getting it replaced?
Post edited by ethank on
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Comments

  • JohnLocke88
    JohnLocke88 Posts: 1,150
    edited June 2008
    I'd say call them up and **** them out. They might give you a partial refund/store credit/something to compensate you.

    I'd say the best solution is to find a local speaker shop to fix it, otherwise shipping on that thing is going to be insane. (Or, see if J&R will help offset some of the shipping cost to have it sent back to Polk / Return for another one.)
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  • ben62670
    ben62670 Posts: 15,969
    edited June 2008
    First welcome to Club Polk, and second contact Polk CS. They are above, and beyond with support.
    Please. Please contact me a ben62670 @ yahoo.com. Make sure to include who you are, and you are from Polk so I don't delete your email. Also I am now physically unable to work on any projects. If you need help let these guys know. There are many people who will help if you let them know where you are.
    Thanks
    Ben
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  • ethank
    ethank Posts: 4
    edited June 2008
    I'll contact Polk on Monday.

    I'm in LA, so shipping down to San Diego won't be too bad, just a bear to pack this thing up again.

    The left speaker sounds great!!!
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  • danger boy
    danger boy Posts: 15,722
    edited June 2008
    contact J&R... and why would you have to send the entire speaker back? Why not just the bad woofer? think about it, if they say. send us the whole speaker.. they're insane for just one bad driver.

    If they won't help you then call Polk CS.. but either way. you should not have to pay for a new woofer..
    PolkFest 2012, who's going>?
    Vancouver, Canada Sept 30th, 2012 - Madonna concert :cheesygrin:
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  • ethank
    ethank Posts: 4
    edited June 2008
    Polk said to just take the defective woofer out and send it to the San Diego address and they'll send a new one up.

    Great customer service :)
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  • ethank
    ethank Posts: 4
    edited June 2008
    why can't other companies have as good of customer service? wow. today my new woofer arrived, and I put it in and it sounds amazing.

    Thanks guys.
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  • ben62670
    ben62670 Posts: 15,969
    edited June 2008
    JohnLocke88 wrote: »
    I'd say call them up and **** them out. They might give you a partial refund/store credit/something to compensate you.

    I'd say the best solution is to find a local speaker shop to fix it, otherwise shipping on that thing is going to be insane. (Or, see if J&R will help offset some of the shipping cost to have it sent back to Polk / Return for another one.)
    Have you ever thought of being nice first try:rolleyes:
    ethank wrote: »
    why can't other companies have as good of customer service? wow. today my new woofer arrived, and I put it in and it sounds amazing.

    Thanks guys.

    Many Polkies are Polkies because of their excellent CS. I fully appreciate Polk's CS being above, and beyond.
    Ben
    Please. Please contact me a ben62670 @ yahoo.com. Make sure to include who you are, and you are from Polk so I don't delete your email. Also I am now physically unable to work on any projects. If you need help let these guys know. There are many people who will help if you let them know where you are.
    Thanks
    Ben
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