Speaker Packing Comment

GreggS
GreggS Posts: 12
edited February 2008 in Troubleshooting
I recently bought a bunch of Polk speakers online since I was buying new speakers for myself and a set up for my parents who are moving into a new house (3 VM20's, 2 LSi15's, 1 LSiC, 2 DSW Pro 500's, and 2 TC60i's). I bought all the speakers from various authorized online vendors. Two of the speakers ordered from Crutchfield ended up damaged - one of the VM20's and one of the DSW Pro 500's. Crutchfield already replaced the VM20 and I'm sure they'll replace the DSW Pro 500 that arrived at my house today, but I just wanted to comment that I think Polk could do a better job protecting the speakers for shipping purposes. In both cases the boxes had been pushed in and the speaker was damaged because there is nothing between the cardboard and the speaker to protect it. It just seems like they can get damaged too easily. The box on one of my LSi15's had a little damage to it too, but thankfully it was fine.

Nothing against the product. I love all my Polk speakers (I bought the LSI's to replace my old Polk's which I've had for 10 years). I'm just a little frustrated trying to get all these orders done. The first DSW Pro 500 shipped to my house ended up lost by UPS (yes - lost!). Apparently the shipping label fell of the box, so they delivered me a shipping label without a sub. Now the sub I get to replace the lost sub is damaged. :(

Now that I've got that off my chest I feel better. :rolleyes:
Post edited by GreggS on
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Comments

  • [Deleted User]
    [Deleted User] Posts: 7,658
    edited February 2008
    Hello GreggS,
    Thanks for letting us know your concern. I've forwarded it to the other members of our Critical Action Board (CAB) so they get a first-hand point of view.
    Ken
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  • cnjvh
    cnjvh Posts: 253
    edited February 2008
    Hi Kenneth,

    I as well had problems with this...I ordered 2 RTi12 and 2 RTi8 online and all 4 arrived with broken grills (this was promptly resolved by Polk's excellect customer service BTW, I'm just giving you more data for your report).

    Thanks!
    No earth robot is going to tell ME which button to press!!

    --Stuff--
    Front: Polk Audio RTi12
    Center: Polk Audio CSi5
    Surrounds: Polk Audio RTi8 (x4)
    Sub: SVS PB10-ISD (Dual)
    AVR: Denon AVR-3805
    Blu-Ray: Panasonic BD30
    Display: Sony KDL-55NX720B
    STB: Xfinity X1DVR
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  • dfranks
    dfranks Posts: 207
    edited February 2008
    I have just received my new PSW 505 sub to compliment the rest of my system and it has shown up with a damaged unusable front grill. Where Can I purchase a replacement front grill. I have sent an e-mail directl to Polk last week and I have not heard back from them yet.
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  • F1nut
    F1nut Posts: 50,557
    edited February 2008
    Call 1-800-377-7655.
    Political Correctness'.........defined

    "A doctrine fostered by a delusional, illogical minority and rabidly promoted by an unscrupulous mainstream media, which holds forth the proposition that it is entirely possible to pick up a t-u-r-d by the clean end."

    President of Club Polk

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  • dfranks
    dfranks Posts: 207
    edited February 2008
    Just phoned and left a message, thanks for the input.
    Dave
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