360 Red light o death....

Systems
Systems Posts: 14,873
edited January 2008 in Video Games
Hello

Well, my 360 finally broke down last night. I got the 3 red flashing lights and will not boot up. I called them up and on a positive note this is covered by their warranty that they extended 3 years. Their shipping me a box to send it in to get repaired.

This is one of the original 360's which I bought on the release date and I guess prone to problems. It hasn't given me any problems till now......

I was wondering, do you guys know what their going to replace/upgrade or what they've done to the original 360's to fix this? And if any of you have sent yours in, how long did it take to get it back?

Thanks
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Comments

  • PolkThug
    PolkThug Posts: 7,532
    edited January 2008
    Most of us had to go through this. Seems like the turnaround time is pretty good.
    Never Forget
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  • tcrossma
    tcrossma Posts: 1,301
    edited January 2008
    Turn around time for me is usually about 2 weeks. They have to send you a box, you have to send it back, they have to process it, and then send it back to you. Because nothing moves on the weekends it invariably takes longer than it should.

    I've gone through the process 4 times. My latest unit has survived for close to 6 months now, so maybe they got their issues figured out. I don't know what changes they've made, except that I believe most of their problems are heat related. I will say that my latest XBox has a *much* louder fan noise than all my others and the fan runs almost constantly when there's a game in the drive. My others did not run the fan nearly as much.

    Good luck on the replacement. At the very least each of my replacements was a very smooth process other than the long turn-around time.
    Speakers: Polk LSi15
    Pre: Adcom GFP-750 with HT Bypass
    Amp: Pass Labs X-150
    CD/DVD Player: Classe CDP-10
    Interconnects: MIT Shortgun S3 Pro XLR
    Speaker cables: MIT MH-750 bi-wire
    TT:Micro Seiki DD-35
    Cartridge:Denon DL-160
    Phono Pre:PS Audio GCPH
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  • Mike Kozak
    Mike Kozak Posts: 931
    edited January 2008
    Mine took about 3-4 weeks to get back. Yes it is a heat related issue. The box I got back had a different serial number than the one I sent in, looks to be new.
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  • Systems
    Systems Posts: 14,873
    edited January 2008
    Well the dumb thing booted back up again now. When I tried it a bit ago it was still showing the red lights. Its been cold too when it fails.....

    If this is an intermittent issue will they still do something with it? I'd hate to go through all this and they send it back saying theirs nothing wrong with it....
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  • Demiurge
    Demiurge Posts: 10,874
    edited January 2008
    Datastorm wrote: »
    Well the dumb thing booted back up again now. When I tried it a bit ago it was still showing the red lights. Its been cold too when it fails.....

    If this is an intermittent issue will they still do something with it? I'd hate to go through all this and they send it back saying theirs nothing wrong with it....

    Send it back and make them fix/replace it.
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  • tcrossma
    tcrossma Posts: 1,301
    edited January 2008
    Datastorm wrote: »
    Well the dumb thing booted back up again now. When I tried it a bit ago it was still showing the red lights. Its been cold too when it fails.....

    If this is an intermittent issue will they still do something with it? I'd hate to go through all this and they send it back saying theirs nothing wrong with it....

    Two of the 4 of mine did the same thing; intermittent red ring of death before dying completely. Just go through the replacement process and you'll get a new one. Don't wait for it to die completely, just do it now and get it over with.
    Speakers: Polk LSi15
    Pre: Adcom GFP-750 with HT Bypass
    Amp: Pass Labs X-150
    CD/DVD Player: Classe CDP-10
    Interconnects: MIT Shortgun S3 Pro XLR
    Speaker cables: MIT MH-750 bi-wire
    TT:Micro Seiki DD-35
    Cartridge:Denon DL-160
    Phono Pre:PS Audio GCPH
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  • Systems
    Systems Posts: 14,873
    edited January 2008
    tcrossma wrote: »
    Two of the 4 of mine did the same thing; intermittent red ring of death before dying completely. Just go through the replacement process and you'll get a new one. Don't wait for it to die completely, just do it now and get it over with.

    Yes, the process is started so will definately go through with it even though its intermittent. Actually it doesn't take much to get it to freeze up or not boot up....
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  • ward91
    ward91 Posts: 338
    edited January 2008
    we are on our 4th fixed up box. still acts strange and going around to mates houses that have 360s its notable how the new ones seem quicker .one mates dvd drive is going and that randomly pauses and squeals at you in a game.
    ELECTRONICS
    arcam cd93
    linn wakonda
    MC2 MC450
    Teac ud h01 DAC


    SPEAKERS
    Tannoy DC6 t se .
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  • Sherardp
    Sherardp Posts: 8,038
    edited January 2008
    my 2nd 360 broke down 2 weeks ago. This time I said screw Microsoft in the USA, I never received my 1st unit back since they lost it. I sent it to Xbox Japan and the turnaround time was 2 days. Get this, plus when you call you talk to a real person, and they speak excellent English and Japanese to boot. I was shocked. Xbox USA, whew good luck with that one, that was a total nightmare. Send it in you should get it back in a week to 10 days. I would ask for the new core system since all the newer machines have HDMI connections in the back and they run super quiet. I just bought a core unit, and I keep the one I just got back from repairs as a back up.
    Shoot the jumper.....................BALLIN.............!!!!!

    Home Theater Pics in the Showcase :cool:

    http://www.polkaudio.com/forums/showcase/view.php?userid=73580
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  • lanion
    lanion Posts: 843
    edited January 2008
    Make sure your A/V cables are not loose in the back of the 360 -- that will also bring up red lights.
    My Iron Man training/charity blog.

    HT:
    32" Sharp LCD. H/K dpr 1001 to Outlaw Audio 7900 to Polk LSi + Paradigm Studio center. Hsu DualDrive ULS-15. PS3/Wii. Outlaw 7900.
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  • kuntasensei
    kuntasensei Posts: 3,263
    edited January 2008
    Welcome to the club! I'm on my 10th 360 (not a typo - TENTH) since launch. That's why I have a backup Core system for when I have to send my Premium in. ;)
    Equipment list:
    Onkyo TX-NR3010 9.2 AVR
    Emotiva XPA-3 amp
    Polk RTi70 mains, CSi40 center, RTi38 surrounds, RTi28 rears and heights
    SVS 20-39CS+ subwoofer powered by Crown XLS1500
    Oppo BDP-93 Blu-ray player
    DarbeeVision DVP5000 video processor
    Epson 8500UB 1080p projector
    Elite Screens Sable 120" CineWhite screen
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  • Systems
    Systems Posts: 14,873
    edited January 2008
    lanion wrote: »
    Make sure your A/V cables are not loose in the back of the 360 -- that will also bring up red lights.

    Yes, I checked all that right away, I unhooked all my peripherals too and tried it.

    Heres an interesting article I came across today about the 360's failing...

    http://www.8bitjoystick.com/archives/jake_inside_source_reveal_the_truth_about_xbox_360_red_ring_of_death_failures.php
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  • Demiurge
    Demiurge Posts: 10,874
    edited January 2008
    Datastorm wrote: »
    Yes, I checked all that right away, I unhooked all my peripherals too and tried it.

    Heres an interesting article I came across today about the 360's failing...

    http://www.8bitjoystick.com/archives/jake_inside_source_reveal_the_truth_about_xbox_360_red_ring_of_death_failures.php

    Be very wary of articles from sources with absolutely zero credentials.
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  • mantis
    mantis Posts: 17,200
    edited January 2008
    My first 360 went in under a year. Had it repaired then I traded it in and got a HDMI 360. It's been fine since....(crossing my fingers and knocking on wood)..

    Dan
    Dan
    My personal quest is to save to world of bad audio, one thread at a time.
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  • 66chevyIISS
    66chevyIISS Posts: 857
    edited January 2008
    my coworkers died right after christmas, he sent it in and got it back last week. They ended up sending him a brand new unit.
    My Home Theater (WIP):
    Panasonic AE900 Projector - 126" screen, XBOX 360, Pioneer BDP-320 Bluray
    Receiver: Denon AVR-1905
    Fronts: RTi6's, Center: CSi5, Surrounds: RTi4, Rears: Denon
    Dual Subs: PSW202, and behind the couch Denon 8"
    My showcase link:
    Media Room pics
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  • Systems
    Systems Posts: 14,873
    edited January 2008
    Hello

    Boy theres alot of these units have have failed since launch. I guess I hadn't really paid much attention till now, since mine started acting up. There were a bunch of balls dropped on this fiasco......
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  • bigaudiofanatic
    bigaudiofanatic Posts: 4,415
    edited January 2008
    Thats why I am a PC guy LMAO
    HT setup
    Panasonic 50" TH-50PZ80U
    Denon DBP-1610
    Monster HTS 1650
    Carver A400X :cool:
    MIT Exp 3 Speaker Wire
    Kef 104/2
    URC MX-780 Remote
    Sonos Play 1

    Living Room
    63 inch Samsung PN63C800YF
    Polk Surroundbar 3000
    Samsung BD-C7900
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  • Demiurge
    Demiurge Posts: 10,874
    edited January 2008
    bigaudiofanatic wrote: »
    Thats why I am a PC guy LMAO

    If there isn't irony in that statement..... ;)
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  • Systems
    Systems Posts: 14,873
    edited January 2008
    Demiurge wrote: »
    If there isn't irony in that statement..... ;)

    Maybe Apple needs to make a gaming machine:)
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  • Ricardo
    Ricardo Posts: 10,636
    edited January 2008
    Mine died last night. Three red lights flashing.

    I created the repair order via the web page, and they are supposed to send me a box to ship it. Anyone followed this process? How long does it take to get the box?
    _________________________________________________
    ***\\\\\........................... My Audio Journey ............................./////***

    2008 & 2010 Football Pool WINNER
    SOPA
    Thank God for different opinions. Imagine the world if we all wanted the same woman
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  • tcrossma
    tcrossma Posts: 1,301
    edited January 2008
    Ricardo wrote: »
    Mine died last night. Three red lights flashing.

    I created the repair order via the web page, and they are supposed to send me a box to ship it. Anyone followed this process? How long does it take to get the box?

    It'll depend on where you're located vs. where they ship from (Texas I think?). For me it always takes 3-4 business days to get the box. I didn't use the website for the repair order, but I doubt that would cause any differences since it all ends up in the same spot in the end.
    Speakers: Polk LSi15
    Pre: Adcom GFP-750 with HT Bypass
    Amp: Pass Labs X-150
    CD/DVD Player: Classe CDP-10
    Interconnects: MIT Shortgun S3 Pro XLR
    Speaker cables: MIT MH-750 bi-wire
    TT:Micro Seiki DD-35
    Cartridge:Denon DL-160
    Phono Pre:PS Audio GCPH
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  • Ricardo
    Ricardo Posts: 10,636
    edited January 2008
    Thanks; I don't use it that much, so it's my son who will miss it. I guess a couple of weeks without X-Box will not hurt the grades ;)
    _________________________________________________
    ***\\\\\........................... My Audio Journey ............................./////***

    2008 & 2010 Football Pool WINNER
    SOPA
    Thank God for different opinions. Imagine the world if we all wanted the same woman
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  • polkatese
    polkatese Posts: 6,767
    edited January 2008
    It took mine 3 weeks door to door. One week to get the coffin, sent it out same day, took another week for them to receive it, and another week to get to my door. The part that I don't get it is: they are not sending back your unit, rather, it's more of a recycling program, you'll get a refurb of someone else that has been fixed. So, the question is, why can't they do cross-shipment?

    Btw, you oughta get the Rock Band, it's hillariously fun game for the family. Being booed out by the crowd due to messing up the band is priceless!
    I am sorry, I have no opinion on the matter. I am sure you do. So, don't mind me, I just want to talk audio and pie.
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