A disappointed customer

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Comments

  • Silverwolf
    Silverwolf Posts: 16
    edited January 2008
    beardog03 wrote: »
    Ken is a great guy !

    He will get you fixed up...

    Doro is pretty damn good at what he does also...

    follow his direction and you may be suprised

    It may be a cross over problem...
    maybe send te speak in for a look see..?

    do you have other speaks to run a test with ?


    Right now I'm runing my good r300 on the channel where the other one was blowing the tweeter. So far so good, I'll keep trying it out today just to make sure.
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  • beardog03
    beardog03 Posts: 5,550
    edited January 2008
    let us know how it goes...
    Cary SLP-98L F1 DC Pre Amp (Jag Blue)
    Parasound HCA-3500
    Cary Audio V12 amp (Jag Red)
    Polk Audio Xm Reciever (Autographed by THE MAN Himself) :cool:
    Magnum Dynalab MD-102 Analog Tuna
    Jolida JD-100 CDP
    Polk Audio LSi9 Speaks (ebony)
    SVS PC-Ultra Sub
    AQ Bedrock Speaker Cables (Bi-Wired)
    MIT Shotgun S1 I/C`s
    AQ Black Thunder Sub Cables
    PS Audio Plus Power Cords
    Magnum Dynalab ST-2 FM Antenna
    Sanus Cherry wood Speak Stands
    Adona AV45CS3 / 3 Tier Rack (Black /Gold)

    :cool:
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  • dorokusai
    dorokusai Posts: 25,577
    edited January 2008
    I wasn't aware that you swapped speakers, rock on.
    CTC BBQ Amplifier, Sonic Frontiers Line3 Pre-Amplifier and Wadia 581 SACD player. Speakers? Always changing but for now, Mission Argonauts I picked up for $50 bucks, mint.
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  • [Deleted User]
    [Deleted User] Posts: 7,658
    edited January 2008
    Hello,
    Needless to say, that is certainly unusual, to say the least. I received your telephone voice mail message, however I must have copied the wrong phone number since I can't get the call to go through.
    The only other part of the speaker that produces sound through the tweeter is the crossover. I'll send you a new tweeter and crossover and mid range/bass driver. To replace the crossover you would remove both the tweeter and driver and disconntect their wires. Then turn the speaker around and remove the input cup, the section that contains the positive/negative speaker terminals. This complete assembly will come out away from the cabinet and the crossover will be on the other side along with the connecting wires. Reverse the process, install the new crossover and input cup, route the two sets of wires and connect the new tweeter and driver. This will, in effect, make your speaker new for all the active components.
    Regards, ken
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  • shack
    shack Posts: 11,154
    edited January 2008
    CS Ken to the rescue again...

    THIS is the reason Polk rocks and I will always have some of their stuff in my rigs!
    "Just because you’re offended doesn’t mean you’re right." - Ricky Gervais

    "For those who believe, no proof is necessary. For those who don't believe, no proof is possible." - Stuart Chase

    "Consistency requires you to be as ignorant today as you were a year ago." - Bernard Berenson
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  • TroyD
    TroyD Posts: 13,077
    edited January 2008
    What Shack said...

    BDT
    I plan for the future. - F1Nut
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  • beardog03
    beardog03 Posts: 5,550
    edited January 2008
    You ROCK Ken !!

    Polk`s CS IS the BEST !!


    Let us know how it goes...
    I should see a "More than satisfied customer " thread soon.....
    Cary SLP-98L F1 DC Pre Amp (Jag Blue)
    Parasound HCA-3500
    Cary Audio V12 amp (Jag Red)
    Polk Audio Xm Reciever (Autographed by THE MAN Himself) :cool:
    Magnum Dynalab MD-102 Analog Tuna
    Jolida JD-100 CDP
    Polk Audio LSi9 Speaks (ebony)
    SVS PC-Ultra Sub
    AQ Bedrock Speaker Cables (Bi-Wired)
    MIT Shotgun S1 I/C`s
    AQ Black Thunder Sub Cables
    PS Audio Plus Power Cords
    Magnum Dynalab ST-2 FM Antenna
    Sanus Cherry wood Speak Stands
    Adona AV45CS3 / 3 Tier Rack (Black /Gold)

    :cool:
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  • Silverwolf
    Silverwolf Posts: 16
    edited January 2008
    Kenneth Swauger wrote: »
    Hello,
    Needless to say, that is certainly unusual, to say the least. I received your telephone voice mail message, however I must have copied the wrong phone number since I can't get the call to go through.
    The only other part of the speaker that produces sound through the tweeter is the crossover. I'll send you a new tweeter and crossover and mid range/bass driver. To replace the crossover you would remove both the tweeter and driver and disconntect their wires. Then turn the speaker around and remove the input cup, the section that contains the positive/negative speaker terminals. This complete assembly will come out away from the cabinet and the crossover will be on the other side along with the connecting wires. Reverse the process, install the new crossover and input cup, route the two sets of wires and connect the new tweeter and driver. This will, in effect, make your speaker new for all the active components.
    Regards, ken


    Thanks for the excellent customer service Ken! I'll make sure to follow your instructions to the letter.
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  • [Deleted User]
    [Deleted User] Posts: 7,658
    edited January 2008
    Hello SW,
    I checked on the FedEx web site and your replacement parts are scheduled to be delivered today (3rd) before 3:00 your time. If you'd like the tracking number telephone me at 1-800-377-7655 extension 891.
    Take care, Ken
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  • F1nut
    F1nut Posts: 50,569
    edited January 2008
    Ken IS the man!
    Political Correctness'.........defined

    "A doctrine fostered by a delusional, illogical minority and rabidly promoted by an unscrupulous mainstream media, which holds forth the proposition that it is entirely possible to pick up a t-u-r-d by the clean end."

    President of Club Polk

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  • Silverwolf
    Silverwolf Posts: 16
    edited January 2008
    Well I got all my parts in and my R300 is working as it should. I have to give thanks to Polk Audio specifically Ken Swauger who made sure I got the correct parts in and delivered everything express mail. When I initially started this thread I was disappointed, but after further dealing with Polk Audio's costumer service I have nothing but good things to say about them. It was a friendly, no hassles, and fast delivering experience that has made me a Polk believer. Knowing that I have 5 years of warranty is nothing short of reassuring, thanks Polk!
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  • PolkThug
    PolkThug Posts: 7,532
    edited January 2008
    *claps*
    Never Forget
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  • nikolas812
    nikolas812 Posts: 2,915
    edited January 2008
    Good to hear. Enjoy!
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  • dorokusai
    dorokusai Posts: 25,577
    edited January 2008
    *slaps* PolkThug on the buttock.
    CTC BBQ Amplifier, Sonic Frontiers Line3 Pre-Amplifier and Wadia 581 SACD player. Speakers? Always changing but for now, Mission Argonauts I picked up for $50 bucks, mint.
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  • [Deleted User]
    [Deleted User] Posts: 7,658
    edited January 2008
    Hello Silverwolf,
    I'm glad all is well in the audio village! Take care and enjoy!
    Ken
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  • shack
    shack Posts: 11,154
    edited January 2008
    dorokusai wrote:
    *slaps* PolkThug on the buttock.

    And PolkThug REALLY enjoys it....
    "Just because you’re offended doesn’t mean you’re right." - Ricky Gervais

    "For those who believe, no proof is necessary. For those who don't believe, no proof is possible." - Stuart Chase

    "Consistency requires you to be as ignorant today as you were a year ago." - Bernard Berenson
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  • cfrizz
    cfrizz Posts: 13,415
    edited January 2008
    Polk Audio Rocks!!!

    Mark! WAAAAAAAAAAAAAAAAAAAAAAAA!!!!
    Marantz AV-7705 PrePro, Classé 5 channel 200wpc Amp, Oppo 103 BluRay, Rotel RCD-1072 CDP, Sony XBR-49X800E TV, Polk S60 Main Speakers, Polk ES30 Center Channel, Polk S15 Surround Speakers SVS SB12-NSD x2
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  • jflail2
    jflail2 Posts: 2,868
    edited January 2008
    Good stuff. I always like hearing stories like this. They replaced a power port on the back of 1 of my RTi-10s free of charge and free shipping, even after I had explained that I got them scratch and dent at Crutchfield. They do indeed have my allegiance :)
    2007 Club Polk Football Pool Champ

    2010 Club Polk Fantasy Football Champ

    2011 Club Polk Football Pool Champ


    "It's like a koala bear crapped a rainbow in my brain!"
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  • sagasa
    sagasa Posts: 127
    edited January 2008
    I’m a Polk believer, I bought a center speaker demo without a grill order them from Polk
    Telling them how I got the speaker and I’m ready to pay $40. The gentleman from costumer service sends the grill for free including shipping. And assure me that it is covered with full warranty. Since then all my speaker are made by Polk. Now I’m ready to buy Rti10 main speaker to upgrade my Rti6. Nobody beats Polk Company when it comes to costumer service.
    Front: Tekton Pendragon
    Center: Tekton Pendragon
    Surr.: Fxi5
    Umc1
    Xpr-2
    Xpa-3
    Xda-2
    Erc-3
    Xsp-1
    Vtf-2 Mk3 x 2
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  • Silverwolf
    Silverwolf Posts: 16
    edited March 2008
    Well one speaker fixed now the other one goes bad. Seems it's suffering from the same defect as the first one. Hmm.... going by the date it seems these were manufactured in 2005 (purchased in 2007). Does anyone know how long is a crossover supposed to last? (Considering it wasn't in use till two years later).
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  • wizzy
    wizzy Posts: 867
    edited March 2008
    A low quality xover (within reason) should last 10-15 years, high quality should last 15-20. Even then it will usually be easily perceptible degraded quality, not complete death.

    You don't have kids around the house that might be blasting it "when mom & dads away" do you?

    Could be Polk just got a bum batch of caps from a supplier. That's one reason Polk asks you for serial numbers when you get warranty work so they can keep track of these things to look for correlations.

    You know ages ago I blew out a driver in a Polk sub and called Polk. It was still under warranty and I called asking how much for a new driver. This is how the conversation went:

    Polk: When did you buy it?
    Me: XX/XX/XX
    Polk: It's under warranty, we'll just send you a replacement.
    Me: Yeah, but it's my fault I blew it up. It's not a defect, I should pay.
    Polk: No, don't worry about it. We'll just send you a new one.
    Me: Umm, well, it is my fault
    Polk: It's fine, relax. We'll just send you a replacement for no charge.
    Me: Well okay. How do I send the old one back?
    Polk: If you send it back you will have to pay postage, so just keep it. Hang it on the wall or throw it out.

    Since then I've bought five pairs of Polk speakers :)
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  • ohskigod
    ohskigod Posts: 6,502
    edited March 2008
    could be a bad batch as Wizzy said, but could it be a power issue. happening once was wierd....hapenning twice (on another speaker no less) is downright freaky. do you have a power conditioner or something?

    maybe your amp is goofy? reaallyy odd :confused:
    Living Room 2 Channel -
    Schiit SYS Passive Pre. Jolida CD player. Songbird streamer. California Audio Labs Sigma II DAC, DIY 300as1/a1 Ice modules Class D amp. LSi15 with MM842 woofer upgrade, Nordost Blue Heaven and Unity interconnects.

    Upstairs 2 Channel Rig -
    Prometheus Ref. TVC passive pre, SAE A-205 Amp, Wiim pro streamer and Topping E50 DAC, California Audio Labs DX1 CD player, Von Schweikert VR3.5 speakers.

    Studio Rig - Scarlett 18i20(Gen3) DAW, Mac Mini, Aiyma A07 Max (BridgedX2), Totem Mites
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  • Silverwolf
    Silverwolf Posts: 16
    edited March 2008
    I have kids but they stay away from my electronics :) I'm leaning more on the bad batch of crossovers as I have had no problems with the other polk speakers on this setup. Or any other of my electronic equipment connected to the same surge protector. And (knock on wood) my other speaker that was fixed 2 months ago is still working. I have them setup in my bedroom and they are lightly used. I just think I lucked out in getting a pair of bad r300's to begin with. I sent Ken a private message so now I'm waiting on Ken to once again come to the rescue....
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