Kudos Polk Service Center

dpowell
dpowell Posts: 3,068
edited December 2007 in Troubleshooting
One of my RT3000 amps stopped working awhile back. Since I live in the San Diego area, I thought I'd make the trip myself to the Polk Service Center instead of trusting such a valuable piece of equipment to a shipping service. Not knowing how far out in the boonies this place was, I arrived on a Friday afternoon at 3:20pm. The place closes at 3:30pm. I was promptly greeted and handed the amp over to the repair tech and explained the problem. He thought he knew what the problem was but was out of there at 4pm. He said he would at least test it real quick and let me know. I was glad to think I would leave knowing how much it would cost to get it fixed. He came back 10 minutes later and asked if $30 in parts and $33 in labor would be fair to fix it. Sure! Better than buying a new amp. I asked if that included shipping for returning it to me when fixed ( I didn't want to drive another 1.5 hours again to the place). He said, 'Oh, I already fixed it. You can take it with you today.'

Kudos Polk Service Center. I can have 300 watts of base on both sides of the screen during movie time this Thanksgiving thanks to your prompt service and going the extra mile even though it was closing time on a Friday afteroon. You've got a customer for life.

ps. For anyone who wants to know, it was the two large capacitors on the amp that went bad.

pps. First thing I did when getting home was to get that amp back where it belongs....Finally, back in stereo RT3000p bass heaven! :D
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polkaudio Fully Modded SDA SRS 1.2TLs + Dreadnaught, LSiM706c, 4 X Polk Surrounds + 4 X ATMOS, SVS PB13 Ultra X 2, Pass Labs X1, Marantz 7704, Bob Carver Crimson Beauty 350 Tube Mono Blocks, Carver Sunfire Signature Cinema Grande 400x5, ADCOM GFA 7807, Panasonic UB420, Moon 380D DAC, EPSON Pro Cinema 6050
Post edited by dpowell on
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Comments

  • cfrizz
    cfrizz Posts: 13,415
    edited November 2007
    Simply OUTSTANDING!!! This is what helps make Polk a top notch company!
    Marantz AV-7705 PrePro, Classé 5 channel 200wpc Amp, Oppo 103 BluRay, Rotel RCD-1072 CDP, Sony XBR-49X800E TV, Polk S60 Main Speakers, Polk ES30 Center Channel, Polk S15 Surround Speakers SVS SB12-NSD x2
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  • vonnie123
    vonnie123 Posts: 326
    edited November 2007
    Very impressive. Is the service center in Otay Mesa? (off the 905)
    [
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  • dpowell
    dpowell Posts: 3,068
    edited November 2007
    Yes, it's off of the 905.
    ____________________________________________________________

    polkaudio Fully Modded SDA SRS 1.2TLs + Dreadnaught, LSiM706c, 4 X Polk Surrounds + 4 X ATMOS, SVS PB13 Ultra X 2, Pass Labs X1, Marantz 7704, Bob Carver Crimson Beauty 350 Tube Mono Blocks, Carver Sunfire Signature Cinema Grande 400x5, ADCOM GFA 7807, Panasonic UB420, Moon 380D DAC, EPSON Pro Cinema 6050
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  • Pablo
    Pablo Posts: 723
    edited November 2007
    Now that is service! I had a good experience as well when I first got my speakers. From then on I recomended Polk to anyone in the market for equipment.

    When are they openning a service center on the east coast?!?
    Denon AVR-3803
    RTi-70 Fronts
    FXi-30 Surrounds
    RTi-38 Back Surrounds
    Csi-40 Center
    PSW350 Sub
    Panasonic PT-56WXF95 HDTVSamsung un60JS8000 SUHD
    Denon DVD-2910
    Xbox, Gamecube, PS2, PS3, PS4, xbox360, Wii, WiiU, n64
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  • engtaz
    engtaz Posts: 7,663
    edited November 2007
    Congrats! Polk customer service is #1
    engtaz

    I love how music can brighten up a bad day.
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  • Face
    Face Posts: 14,340
    edited November 2007
    My only dealing with them has been very positive.
    "He who fights with monsters should look to it that he himself does not become a monster. And when you gaze long into an abyss the abyss also gazes into you." Friedrich Nietzsche
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  • vonnie123
    vonnie123 Posts: 326
    edited November 2007
    dpowell wrote: »
    Yes, it's off of the 905.
    thanks :)
    [
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  • Mark Vidonic
    Mark Vidonic Posts: 3
    edited December 2007
    I'll add my agreement - I-Sonic was humming, one phone call, replaced.
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