Sunfire Heating Up

hockeyboy

My Sunfire 7200 seems to be heating up today. I thought the whole point of having a Sunfire is that it doesn't heat up.

There was a bit of a smell coming from my rack, but everything seems to be running just fine. I turned down the volume from -35 and it seems to be handling it better (so are my neighbors I bet). Any suggestions?

hockeyboy

Okay, I am not sure WTF. That smell may be coming from somewhere else. It almost smells like it's coming from my LSi15 on the front left. There is also a blown light bulb, you know one of those big in ceiling bulbs. I turned the bad boy up to +15 for as long as I could take it. HOLY ****. That was friggin loud.

Anyway I didn't see anymore signs of trauma. I also pulled the component cab out from the wall a bit and the Sunfire seems okay. WTF was that smell? It really smelled like burning metal which cant be good. On the other hand almost all of this equipment is just about 6 months old, so maybe it's just working in?

hockeyboy

The 15 seems to be working just fine BTW.

Shannon W.

Beware: Sunfire= FIRE. LoL I had my Cinema Grand Catch Fire









but after a few weeks back at the shop (Sunfire) I'm now back to this!



Shannon "Burning the house down by sunfire"

hockeyboy

It seems to be working okay. I am emailing the Sunfire people right now though. Do you think I should open it up? I am tempted to push the hell out of it for a bit just to see if any problems crop up. The room is finally starting to smell normal again.

treitz3

Hockeyboy, it's apparent that you did not have a catastrophic electrical failure like ShannonW, but I would recommend opening the hood [unless it voids the warrantee] and taking a looksie. With the unit UNPLUGGED, get your nose down in there and take a good whiff until the smell is the strongest. At that location, look for signs of melted solder, burnt colored boards and evidence of a spark, basically anything that doesn't look like it should.

If you smell something [and it will be a strong, old, burnt metallic/plastic type smell with a strong presence], keep the unit out of action until the unit gets serviced. Do not plug it back in, as you run the risk of further damage.

If on the other hand you smell nothing, you are good to go. The fact that it's running hot and there is a "smell" associated with a bulb that's out all happening at the same time leads me to believe you should take it out of service now and do exactly what you are doing, contacting Sunfire for repair. If you happen to talk to her, tell Rita I said "Hi".

treitz3

hockeyboy wrote: »

I am tempted to push the hell out of it for a bit just to see if any problems crop up.

I would DEFINITELY NOT recommend doing that at this point in time.

If you do, you run the risk of possibly damaging more than the Sunfire.

hockeyboy

I used the SF for about an hour at low levels driving the speakers while I played Bioshock. It seems a bit hot, but no smell. I am going to power down completely until I hear back from Sunfire. I thinks its a good idea to look under the hood so may give that a go tomorrow.

I'll keep you posted and thanks.

Shannon W.

PoP the Thing open and take a looksee. It wont hurt anything.

Shannon

amulford

If it's heating up, your having issues. Get it serviced...

SKsolutions

hockeyboy wrote: »

Sunfire Heating UP . .

Finally some truth in advertising.:p

If the unit is running hotter than before you turned it to '11', it's damaged. If you continue to use it, you may damage it further, short it to DC, and fry all the voice coils on your fine speakers.

Shannon W.

How much the AVS2000 is dropping the voltage to the house! ya guys I have anywhere from 125-127v coming it to the house at any given time.

Shannon "The house of power"

hockeyboy

I have two emails into Sunfire support and no response. I even included a phone number. Man if this was SVS or HK I would have had multiple responses already. If it had been Marantz you would have had a call from a VP on the weekend.

We can already give Sunfire and F minus so far for customer service.

heiney9

hockeyboy wrote: »

I have two emails into Sunfire support and no response. I even included a phone number. Man if this was SVS or HK I would have had multiple responses already. If it had been Marantz you would have had a call from a VP on the weekend.

We can already give Sunfire and F minus so far for customer service.

Sunfire is no more, so it doesn't surprise me they are slow to non-existent on the CS front.......good luck

H9

Shannon W.

heiney9 wrote: »

Sunfire is no more, so it doesn't surprise me they are slow to non-existent on the CS front.......good luck

H9

Thats funny! Because I just got my Amp back from Sunfire. So that they are no more is untrue!


As for talking to them you need to call and stop e-mailing them. That is the only way to get talk to them when you have a problem and giving them a "F" in customer service is funny because your being lazy by just E-Mailing them.. LoL
Shannon

treitz3

heiney9 wrote: »

Sunfire is no more....

Huh? Don't think so, unless you have inside info. you'd like to share.

PolkWannabie

hockeyboy wrote: »

I have two emails into Sunfire support and no response. I even included a phone number. Man if this was SVS or HK I would have had multiple responses already. If it had been Marantz you would have had a call from a VP on the weekend.

We can already give Sunfire and F minus so far for customer service.

Emails ? ... Try calling ...

heiney9

treitz3 wrote: »

Huh? Don't think so, unless you have inside info. you'd like to share.

Sorry guys, must be thinking of something else..........carry on.

hockeyboy

Yah I will call. Just think it's reasonable to expect a response to an email using thier "contact us" link. Anyway I am not too sure I am even worried anymore. My girlfriend thinks the burning smell was coming from my gas fireplace which had been run at length that day for the first time. I need to crack that thing open and call Sunfire if there is a problem.

The Marantz story is true. I have emailed them twice on different weekends and got responses in less than an hour, and a tech called me in less than two. That is what I give an A in customer service!:D

hockeyboy

5 Months Later...

My Sunfire was working terrific since this whole event. It has since however completely petered out. It won't even power on, and will blow any new fuse that get's put in. Bummer since it's only a bit more than a year old. I CALLED customer service between 9 and 5 and spoke with a technician who advised me to send it in for repair. Now we can really judge thier service by return time. In the mean time, I have hooked up my speaks to my Marantz which surprisingly drives them nicely. The biggest problem at the moment is I had to completely sacrifice my subs in this configuration.