No Volume from DVD?
NickScull
Posts: 5
Hi All,
I am not getting any volume at all from my iSonic when I play a DVD or CD. At volume 30, you can just hear it. Radio and Aux work just fine.
My Q is: Did someone inadvertently make a setting change in one of the menus or with the remote or do I have a more serious problem? We have tried everything we could find, but no go yet. Any ideas?
TIA,
Nick
I am not getting any volume at all from my iSonic when I play a DVD or CD. At volume 30, you can just hear it. Radio and Aux work just fine.
My Q is: Did someone inadvertently make a setting change in one of the menus or with the remote or do I have a more serious problem? We have tried everything we could find, but no go yet. Any ideas?
TIA,
Nick
Post edited by NickScull on
Comments
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What are the other components in the system?
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Nope, the mute button is not on. The iSonic stands alone except for outputs to the small LCD TV which work fine together.
Only when we try to play a CD or DVD is there no volume.
I'm beginning to think I need to send it in to repair. Should I call tech support? -
Hello,
Thanks for posting on the Forum. In all likelihood your I-sonic has a problem with the CD/DVD playback capability and would need to be replaced. It would be best to contact us either via email at polkcs@polkaudio.com or via telephone at 1-800-377-7655 for details on how to make that happen.
Regards, Ken -
Thanks, Ken. I'll go that route and will let you know how it turns out...
Nick -
Ken,
Called and got right through to Tech Support and they seemed familiar with the problem so they sent me a UPS label and tomorrow I will ship it off to Des Moines, IA for an exchange.
Great service--fast and easy! -
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Great, I'm glad you were able to take care of the problem!
Take care, Ken -
Our I-Sonic functioned perfectly for a few months, playing CD/DVD audio and video with clear sound until just recently. Suddenly the CD/DVD audio no longer worked, even at 100% volume. We called Polk customer service and we will also receive a replacement unit.
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It seems there are some bugs, but Polk is standing firm on their great customer service. Great job folks.Michael
In the beginning, all knowledge was new!
NORTH of 60° -
Similar problem, the radio voulme is fine but the CD playback is way low.
Called up Polk and they are sending a label for shipping it back and a replacement... -
Hello,
Good, I'm glad you were able to get the proper help.
Take care, Ken -
Polk Rocks!!!!!!!
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