First email off to DefTech Support.....

RuSsMaN
RuSsMaN Posts: 17,986
edited April 2007 in Speakers
I've got a pair of BP2006, one has a bum sub amp. Just shot off an email requesting pricing on a replacement.

Anyone want to put odds on this one getting handled as well as Polk would?

;)

Cheers,
Russ
Check your lips at the door woman. Shake your hips like battleships. Yeah, all the white girls trip when I sing at Sunday service.
Post edited by RuSsMaN on
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  • Bill Ayotte
    Bill Ayotte Posts: 1,860
    edited April 2007
    I would bet not, as the vast majority of companies don't have any real customer service....Including CC, It has now been eight days, and no phone call from any "local contracted repair specialists" that they promised within 48 hours....After calling them back twice, I have concluded that the best course of action is to throw it down the stairs, say "it just broke" and get a replacement...
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  • dane_peterson
    dane_peterson Posts: 1,903
    edited April 2007
    You're actually better off calling their customer service department during normal operating hours. Though you can call them in the middle of the night... they have one lady that answers the phone, and jots down notes for the daytime crew. You get to speak to actual people, at least!
    I've worked with them a couple times with pretty good success. I ordered a pair of boxes to ship some speakers, and they were pretty quick and helpful.
    Another time I ordered an endcap replacement, and they were on backorder. I requested to pay for them right then and there, and received the replacement within a week or two. All in all, I felt they took care of me adequately.
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  • dave shepard
    dave shepard Posts: 1,334
    edited April 2007
    Mabey they can learn something from Polk now that their buddys.
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  • RuSsMaN
    RuSsMaN Posts: 17,986
    edited April 2007
    Good to know Dane, thanks!
    Check your lips at the door woman. Shake your hips like battleships. Yeah, all the white girls trip when I sing at Sunday service.
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  • VR3
    VR3 Posts: 28,793
    edited April 2007
    Chet is Ken's twin with a different logo just about.
    - Not Tom ::::::: Any system can play Diana Krall. Only the best can play Limp Bizkit.
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  • George Grand
    George Grand Posts: 12,258
    edited April 2007
    Well it depends Russ. Have you told them EXACTLY who you are?
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  • gregvet
    gregvet Posts: 9
    edited April 2007
    RuSsMaN wrote: »
    I've got a pair of BP2006, one has a bum sub amp. Just shot off an email requesting pricing on a replacement.

    Anyone want to put odds on this one getting handled as well as Polk would?

    ;)

    Cheers,
    Russ

    I have a pair of the original Def Tech BP 20's I bought about 15 years ago. They were out of the warranty period and I was getting a buzzing from both speakers. When I inspected the speakers, I found that 4 of the midrange drivers had the exact same problem where the cone material had become unglued from the rubber surrounds. I e-mail them about this and was only asking about the type of adhesive needed to reattach the surrounds. They quickly e-mailed me back and instructed me to dismount the defective drivers and return them and they would send replacement drivers. 2 weeks later, I received the new drivers-all for the cost of shipping the defective drivers to them. I would have to say that their CS was excellent. That was about 3 years ago....
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  • steveinaz
    steveinaz Posts: 19,538
    edited April 2007
    Vr3MxStyler2k3 wrote: »
    Chet is Ken's twin with a different logo just about.

    Chet....LOL "how would like a nice greasy pork sandwich, served up in a dirty ashtray.." (wierd science)
    Source: Bluesound Node 2i - Preamp/DAC: Benchmark DAC2 DX - Amp: Parasound Halo A21 - Speakers: MartinLogan Motion 60XTi - Shop Rig: Yamaha A-S501 Integrated - Shop Spkrs: Elac Debut 2.0 B5.2
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  • RuSsMaN
    RuSsMaN Posts: 17,986
    edited April 2007
    Had an email from Chet first thing this morning, these guys are on the ball. Prices aren't out of line either, actually, I'm pleasantly suprised so far.

    Cheers,
    Russ
    Check your lips at the door woman. Shake your hips like battleships. Yeah, all the white girls trip when I sing at Sunday service.
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  • bobman1235
    bobman1235 Posts: 10,822
    edited April 2007
    steveinaz wrote: »
    Chet....LOL "how would like a greasy pork sandwich, served up in a dirty ashtray.." (wierd science)

    "You two donkey dicks couldn't get laid in a morgue."

    Haven't seen that movie in ages... :D
    If you will it, dude, it is no dream.
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  • engtaz
    engtaz Posts: 7,664
    edited April 2007
    That's good to hear about a company.
    engtaz

    I love how music can brighten up a bad day.
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  • halo
    halo Posts: 5,616
    edited April 2007
    Gary to Wyatt on Chet - "He's an a$$hole. Any body with a haircut like that you know is in a$$hole"
    Audio: Polk S15 * Polk S35 * Polk S10 * SVS SB-1000 Pro
    HT: Samsung QN90B * Marantz NR1510 * Panasonic DMP-BDT220 * Roku Ultra LT * APC H10
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  • AndyGwis
    AndyGwis Posts: 3,655
    edited April 2007
    I've always hated Bill Paxton, and I think it all stemmed from his role in that movie.
    Stereo Rig: Hales Revelation 3, Musical Fidelity CD-Pre 24, Forte Model 3 amp, Lexicon RT-10 SACD, MMF-5 w/speedbox, Forte Model 2 Phono Pre, Cardas Crosslink, APC H15, URC MX-950, Lovan Stand
    Bedroom: Samsung HPR-4252, Toshiba HD-A2, HK 3480, Signal Cable, AQ speaker cable, Totem Dreamcatchers, SVS PB10-NSD, URC MX-850
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  • halo
    halo Posts: 5,616
    edited April 2007
    Best Bill Paxton line?

    IMO - "Why don't you put her in charge!?!?" from Aliens.

    Sorry for the hijack RuS :o
    Audio: Polk S15 * Polk S35 * Polk S10 * SVS SB-1000 Pro
    HT: Samsung QN90B * Marantz NR1510 * Panasonic DMP-BDT220 * Roku Ultra LT * APC H10
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  • bobman1235
    bobman1235 Posts: 10,822
    edited April 2007
    AndyGwis wrote: »
    I've always hated Bill Paxton, and I think it all stemmed from his role in that movie.

    I thought his character in Tombstone was awful as well. That movie was almost perfect, but he was just such a moron in it.
    If you will it, dude, it is no dream.
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  • AndyGwis
    AndyGwis Posts: 3,655
    edited April 2007
    He was a real DB in Aliens, True Lies, Frailty, Titanic, Terminator (punk guy), and about 95% of the other films he's been in.

    Sorry, Russ. This Bill Paxton thing really does deserve it's own thread. Good luck with your DefTech service.
    Stereo Rig: Hales Revelation 3, Musical Fidelity CD-Pre 24, Forte Model 3 amp, Lexicon RT-10 SACD, MMF-5 w/speedbox, Forte Model 2 Phono Pre, Cardas Crosslink, APC H15, URC MX-950, Lovan Stand
    Bedroom: Samsung HPR-4252, Toshiba HD-A2, HK 3480, Signal Cable, AQ speaker cable, Totem Dreamcatchers, SVS PB10-NSD, URC MX-850
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