I-Sonic not playing DVD's "unknown disk" error

millhouselives

Hi,

We purchased a i-Sonic in early march 2007 and all seems fine until yesterday. we had rented a couple of videos to watch and when put into i-Sonic we recevied the "unknown disk" error. We thought maybe it was the DVD's we rented but we put in a couple of others that we own and had played and watched a few days ago and did also caused the same error message. We can DVD player spin up and show "loading message" but then stops with "unknown disc" message.

I been reading as much as I can to troubleshoot this and I did fine one post that talks about a firmware update. Problem is no one has listed a download link to get it (not even sure thats the problem) but it says in the post by Eric that you can get in our the Polk website. I could not fine it.

Am I the only one with this weird problem? Regular music CD plays fine. and movies once did, so what has changed? Using a s-video cable.

Any help would really be appreciated?

Thanks
Steve

bknauss

Steve- best thing to do is call up customer service. They'll help you out in the best ways possible.

millhouselives

thank you, bknauss! I have emailed customer service this weekend. I hope I hear from them soon. It's hard for me to place a call as I work Monday-Friday from 8:00AM often not getting home until 6:00PM, so if I can get some help via email that would be greatly apprecitated. I am sure I can follow any instruction sent to me. What about this firmware upgrade I have read about how does one get it.?

Steve

p.s. anybody else out there have this problem?

[Deleted User]

Hello Steve,
Thanks for posting on the Forum. It sounds as though your unit has locked up, similar to what happens with a computer, sometimes. Try un-plugging the AC power cord, leave it un-plugged for a few minutes. Then re-connect and see what happens.
Regards, Ken

millhouselives

Kenneth,

I have unplugged the power cord for more than a few minutes. The problem is not that the unit is "locked up". It plays music CD just fine. It just will not play DVD movies.

When a DVD is put into the tray, you can hear it spin up..and then shortly on the i-sonic display and on the TV screen is the message. "unknown disk".

I have emailed tech support last Friday 4/13/07 and have not heard back from them. It getting frustrating. One of the reasons I purchased i-Sonic is because of some of the review I read said the "customer service was great" well so far I am not real impressed with it.



thanks for trying

AsSiMiLaTeD

Uh...Ken is Polk Customer Service...

Let's see, you send an email to Polk CS on a Friday (what time btw), and on the next business day you've got a reply (albeit here instead of email) from Polk CS, and you're 'not impressed' with their Customer Service.

Polk will get this resolved to your satisfaction.

millhouselives

Kenneth Swauger

Sorry it took a while to get back to you. We had an unexpected death in family. While attending the funeral in NYC I left iSonic unplugged for the two days we were not home.

Tried DVD player yesterday and it worked. So I guess I did not leave unplugged long enough first time around. My apologies to you and CS at Polk.

thanks for your help

[Deleted User]

Hello,
I'm certainly sorry to read of your loss, I hope you and your family are doing well.
Thanks for letting us know the status of the I-Sonic I hope it continues working properly.
Take care, Ken