XRT12 tuner will not operate

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jbbg
jbbg Posts: 4
edited July 2006 in Troubleshooting
Hello, I have a one year old XRT12 tuner that no longer will power up, although there appears to be a faint glow on the tuner's screen. It does not respond to the power button or to the remote at all.

Can anyone give me a direction to go with this? Are there any internal fuses, etc that I can check?

This is out of warranty by less than 30 days. I am seriously disappointed. I expected years of service from this unit.

Thanks in advance for any help!
Post edited by jbbg on
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  • danger boy
    danger boy Posts: 15,722
    edited June 2006
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    I am not familar enough with the XRt12 sat tuner.. but Polk Audio customer service is top notch. give them a call or email. and they will help you figure out the problem.

    good luck.


    Customer Service:
    polkcs@polkaudio.com
    9am - 6pm, M-F, EST (USA)
    800-377-7655 toll free phone
    410-764-5470 fax
    PolkFest 2012, who's going>?
    Vancouver, Canada Sept 30th, 2012 - Madonna concert :cheesygrin:
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  • [Deleted User]
    [Deleted User] Posts: 7,658
    edited June 2006
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    Hello,
    I'm sorry you're having a problem with the tuner. Just send it to Polk Audio, 2550 Britannia Blvd., Suite A, San Diego, CA. 92154. Please include a short note givng us your name and address and indicate that I asked you to send it in to us and that the replacement would be provided at no charge.
    Regards, Ken, Polk Audio
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  • bert26
    bert26 Posts: 320
    edited June 2006
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    Hi Ken,

    I am having a very similar issue with the tuner that I was fortunate enough to recieve at PolkFest last year (lights up around power button, but that is all). Is it ok if I send mine back as well?

    Thanks in advance -
    Chris
    HT Rig
    Polk SDA SRS 2.3tl - Anthem 2 SE
    Polk CSi5 - Adcom 555
    Polk Monitor 30 - HK DPR1005
    SVS PB12 ISD/2
    Denon DCD-1500II
    Sony SXRD 60"
    ShengYa CS-10

    Basement Rig
    Polk SDA SRS2
    Carver 1.5t
    Carver C2
    Technics SLD202
    Some Other Sony DVD/CDP
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  • [Deleted User]
    [Deleted User] Posts: 7,658
    edited June 2006
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    Yes, certainly.
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  • bert26
    bert26 Posts: 320
    edited June 2006
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    Thanks for the swift response Ken.

    Sorry for the semi-derail.
    HT Rig
    Polk SDA SRS 2.3tl - Anthem 2 SE
    Polk CSi5 - Adcom 555
    Polk Monitor 30 - HK DPR1005
    SVS PB12 ISD/2
    Denon DCD-1500II
    Sony SXRD 60"
    ShengYa CS-10

    Basement Rig
    Polk SDA SRS2
    Carver 1.5t
    Carver C2
    Technics SLD202
    Some Other Sony DVD/CDP
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  • [Deleted User]
    [Deleted User] Posts: 7,658
    edited June 2006
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    No problem!
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  • faster100
    faster100 Posts: 6,124
    edited June 2006
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    nope, if you got it free you have to fix it yourself :D




    Kidding :)
    MY HT RIG:
    Sherwood p-965
    Sherwood sd871 dvd
    Rotel 1075 amp x5
    LSI15 mains
    LsiC center
    LSIfx surround backs
    Lsi7 side surrounds
    SVS pb12/plus2

    2 Channel Rig:

    nad 1020 Pre-amp
    Rotel 1080 stereo amp
    Polk sda 2B
    kenwood grunt Tuner
    realistic lab 450 TT
    Signal cable IC
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  • AsSiMiLaTeD
    AsSiMiLaTeD Posts: 11,722
    edited June 2006
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    Two tuners that may have an issue

    One of them is out of warranty and the other was a freebie giveaway...and Polk is going to just replace both, no questions asked...amazing

    That's some kick a$$ customer service!!

    I have dealt with several companies in the past that have great CS (I can count those on one hand), but I've yet to run across another company that's on par with Polk in Customer Service.

    Oustanding job Polk!
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  • steveinaz
    steveinaz Posts: 19,522
    edited June 2006
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    There seems to be a problem with the power switches on some of these. My first one went in because it would power-up by itself. When I got the replacement, the power button "felt" more positive switching between on/off.

    Polk's customer service was excellent and sent a replacement quickly. Ken ROCKS.
    Source: Bluesound Node 2i - Preamp/DAC: Benchmark DAC2 DX - Amp: Parasound Halo A21 - Speakers: MartinLogan Motion 60XTi - Shop Rig: Yamaha A-S501 Integrated - Shop Spkrs: Elac Debut 2.0 B5.2
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  • jbbg
    jbbg Posts: 4
    edited June 2006
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    Wow, thanks for the great and timely response. I will send it in ASAP.

    This is top notch customer service!
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  • [Deleted User]
    [Deleted User] Posts: 7,658
    edited June 2006
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    Sorry you had the problem.
    Take care, Ken
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  • jbbg
    jbbg Posts: 4
    edited July 2006
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    Ken,

    I sent the receiver via UPS on 6/30/2006. I have not heard anything or received a replacement yet. Can you give me an update>

    Thanks,

    John Gibson
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  • janmike
    janmike Posts: 6,146
    edited July 2006
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    Kenneth Swauger wrote:
    Hello,
    I'm sorry you're having a problem with the tuner. Just send it to Polk Audio, 2550 Britannia Blvd., Suite A, San Diego, CA. 92154. Please include a short note givng us your name and address and indicate that I asked you to send it in to us and that the replacement would be provided at no charge.
    Regards, Ken, Polk Audio


    Talk about great customer service. My hat is off to you Ken and the Polk organization.
    Michael ;)
    In the beginning, all knowledge was new!
    NORTH of 60°
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  • [Deleted User]
    [Deleted User] Posts: 7,658
    edited July 2006
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    Hello John,
    The replacement tuner was sent out on the 12th via FedEx and, according to the FedEx site, should be delivered to you on the 18th, tomorrow. If you'd like the tracking number just email me at kswauger@polkaudio.com or telephone me at 1-800-377-7655 extension 891.
    Take care, Ken
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  • jbbg
    jbbg Posts: 4
    edited July 2006
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    Thanks Kenneth! I have told everyone I know about your great service!
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  • [Deleted User]
    [Deleted User] Posts: 7,658
    edited July 2006
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    You're certainly welcome!
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  • mrbigbluelight
    mrbigbluelight Posts: 9,277
    edited July 2006
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    Wow ! No, "I'm sorry, sir, but our store policy is ..." speech that you come across so often now.

    You should have at least made them send a SASE, along with 2 forms of ID, and a copy of last month's water bill. Just because. :)

    No kidding, that's nice.
    Sal Palooza
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