Polk Audio factory packaging SUCKS!

G-force

This is the 3rd time this year I have received a factory sealed Polk Audio package that has sustained substantial damage to the product inside. I also would not blame it on the carriers because if you look at the way Polk packages their gear you can see that they leave the door wide open for even a little impact to cause serious damage. Get with the program guys!

Hopefully an exec. might have his attention directed to this thread if enough people chime in and MAYBE they could make the much needed change.

I cant think of many other things I dont like about Polk, but if I have to worry about the possibility (more like probability) of receiving damaged goods and going through the painstaking task of trying to get vendors to exchange them while usually eating a shipping cost on my part, I WILL stop buying your products!

Figure it out!

WilliamM2

I agree, both my CSi40 and RTi28's had very poor factory packaging. And both arrived with dinged corners, one very minor, and one major.

Oddly enough, my cheap $49 R15's were packed very well, with thick styrofoam on both ends. Why would the more expensive speakers be packed so poorly?

I don't know if I will quit buying them, but I definetly will not mail order again, and there are NO Polk dealers in my area...

Tour2ma

Write or call Polk CS...

bknauss

G-force wrote:

This is the 3rd time this year I have received a factory sealed Polk Audio package that has sustained substantial damage to the product inside. I also would not blame it on the carriers because if you look at the way Polk packages their gear you can see that they leave the door wide open for even a little impact to cause serious damage. Get with the program guys!

Hopefully an exec. might have his attention directed to this thread if enough people chime in and MAYBE they could make the much needed change.

I cant think of many other things I dont like about Polk, but if I have to worry about the possibility (more like probability) of receiving damaged goods and going through the painstaking task of trying to get vendors to exchange them while usually eating a shipping cost on my part, I WILL stop buying your products!

Figure it out!

Is this stuff from the San Diego facility? Or is this from a dealer? Is there any padding around the product box (beauty carton) when its sent in a bigger box?

madmax

I noticed on the LSi series that the speaker is held firmly in place with a big air space around them. This makes sense to me because no matter what you replaced this air space with it would not protect the speaker as well as having that amount of distance there. I did however find myself sticking extra cardboard and bubble wrap in there when I shipped them out...
madmax

KrazyMofo24

I had my rti10's csi5, and fxi5's shipped in perfect condition.

michael_w

My LSi7's came shipped nicely. The outside of the box was beat up but inside was just fine. Maybe I just got lucky or perhaps they package the lsi's differently than other series.

TroyD

I've never had a problem with the original packaging.

BDT

dorokusai

No problems here either, although the CSi series pressure formed cardboard inserts weren't the best idea.

okiepolkie

Unfortunately, I've had several speakers damaged during shipment over the last few months. A set of RTi10's were had just just about all of the styrofoam broken, resulting in a damaged grill and a knick in the face. The box was pretty beat up on that one, so I blame UPS entirely.
Next, a set of RTi8's had damage to the powerport assembly and a broken grille. From the looks of the box, I couldn't tell if there was any damage, so passed it on to my customer.

As far as extra packaging around the speakers, my distributor sends them as is, in the original box.

In both instances, Polk's CS came through without a hitch(except for wait during the inventory check back in March:))

Still very satified to sell and own Polk.

Toxis

It's not just polk. Every speaker manufacturer in their price range packages this way. Protect the corners and call it done. If you step up to the LSi's, their packaged even better. Are they fully covered by styrofoam? No. But it's still better than the RTi's/Monitors. Now as a company of this size who sells as many speakers as they do, I want you to think about the shear cost it would be to protect EVERY speaker you ship out. You'd have to start bumping the price up a LOT on your speakers therefore making them harder to sell. Now if you spend all that money just to get it cleanly to the house, you'd either bump the price or lack on the R&D of the speakers. Which would you give up? Plus, it's not polks responsibility to baby the carrier.

Shizelbs

Call Polk CS. Sorry to hear about your misfortune.

I've never had a problem.

maxima

I have had a pair of Lsi 7's destroyed by UPS.:mad: FYI: UPS denied my claim even though the speakers were in the factory boxes, claiming the factory unopened boxes were inadequate. I've had much better luck with Fed Ex, and most of the time they're cheaper.

zombie boy 2000

yeah... i just received a package from UPS last night
unfortunately (or fortunately) it wasn't a pair of Lsi's -- just a lowly coffee maker, but the box had been utterly destroyed and its contents in complete disarray
it looked as if it had been opened up and retaped haphazardly
on top of that, I've had to go down to the local UPS hub to pick up a package that they have tried 5 to 33 times to deliver between the hours of 9 to 5 (go figure, me and the wife weren't home) and I've had a chance to see the boys in brown "in action"
they were chucking boxes onto a conveyor belt like a perpetual game of hot potato had been mandated by upper management
i don't see how anything survived the carnage

Willow

I didn't even have factory dust particles on mine;)

maxima

This is starting to sound like the "boycott brown" thread. I think they have really gone down the tubes. I have also seen USPS kick their butt on prices at times.

AzN_plyR

Well, for my acoustech h100 sub, from UPS, there was a huge hole in the box that looked like someone kicked a hole in it, but good thing no damage.... sigh

mantis

I had Issues with Polk packaging. I had to return my Cs400i 2 times before I got a good one.

My Dynaudio speakers are double boxed and packed very well. they have a high quality rubbery gree foam inside the boxes which seem to work extremely well. Maybe due to the fact they come from over seas there packed so well , but my speakers came here in perfect condition. I would have complete convidence that I could ship them anywhere and they would arrive safely.

My Rotel gear is also very well packed. Also double boxed. Polk should step up there packages. It's worth the cost alone for not having to replace broken speaker I would think.

Dan

Airplay355

I waited at CC and opened 3 boxes of Rti150's before I found a pair that hadn't been dropped and didn't have dinged corners. Lucky me though, I drove home with the first pair before I realized they were dinged.

Flash21

My Polks arrived with the boxes partially squished and the styrofoam inserts in pieces. Fortunately, the speakers were fine.

Oh, and that was 1985 (Monitor 10Bs). I guess some things never change...

faster100

Have received polks with the typical corner crunches... front edge dings, to much open loose space inside. I even went through several pair of replacment woofers when i redid my sda 1b's.. the drivers kept arriving bad. voice coils all out of wack

PolkThug

They should double-up like I do.

http://www.polkaudio.com/forums/showthread.php?t=25324&highlight=styrofoam