HK 3480 & R50s, i think left receiver channel dead after one week

drifter

I purchased the R50s and the polk 10" powered sub a while back but didnt have time to research receivers. I quickly made a decision to buy the HK 3480. I set it all up with monster cables and connectors (my first time). It worked well for a week, then the left channel stopped working after about an hour or two of operation. I tried different sources to make sure it wasnt the source. I also attached the left speaker to the right channel to make sure it wasnt the speaker or cable. I even tried using speaker 1 and speaker 2 outputs to see if there was any difference. It seems that the left channel on both speaker 1 and speaker 2 outputs die out after a few hours of operation or if i leave the receiver on over night. I have this this on a shelf used for AV equipment so there is plenty of ventilation.

Is there a quick fix for this? Or am I going to have to get a refurbished replacement after having the receiver for only one week? HK warranty policies suck.

aaharvel

You say Harman Kardons warranty sucks yet you're contacting Polk Audio instead of Harman Kardon? I don't understand. If the reason you're dissing Harman's warranty policy is because you did business with an unauthorized dealer then that is not their fault.

www.harmankardon.com
516-255-HKHK

Harman Kardons customer service is second to none. Do a search on the forum or better yet drift on over to the appropriate company website to solve your problem. Good luck.

BjornB17

drifter wrote:

HK warranty policies suck.

Are you joking or something?

I have all HK components and they are amazing with service. Everytime i've had an issue (and I'm a nitpicker so somethings that probably shouldnt have been issues were things i contacted them about).

Basically they will email you a shipping label. Just box it up, slap on the label and drop it off at UPS and you will have a new unit in about 5 business days. They're absolutely fast and professional. They never give me a hassle or try to assign blame to me, the quickly take care of the problem.

drifter

1) HK doesnt have a forum on their site. this forum is where I came across some reviews on the product. posting on this site is not a means of contacting polk,this is a community forum. and i already contacted harman.

2) HK policy for my model is that a refurbished replacement is sent. After owning the unit for only a week they want to ship me a refurbished unit. I think that really sucks.

Thanks for the total lack of insights.

aaharvel

drifter wrote:

Thanks for the total lack of insights.

You're welcome.

Next time give us some insight that you've already contacted H/K and i'll be more than happy to save myself the time & effort of providing you with info to help you solve a problem that was half-assed presented to a "community" forum that is in no way shape or form affiliated with Harman International.

****.



*edit* Happy New Year Polkies

BjornB17

drifter wrote:

After owning the unit for only a week they want to ship me a refurbished unit.

Then take it back to wherever you got it and get a new one.

Take a hike, douchebag.