FX-500i tweeter dome crushed

mark9999
mark9999 Posts: 1
edited October 2005 in Troubleshooting
Howdy - sent an email to Customer Service regarding a replacement tweeter for one in an FX-500i speaker (mid/bass driver side) that was crushed during a move...no response yet. Anyone know if a replacement is available or is it time to start scouring E-bay?

Any info would be greatly appreciated

Mark9999
Post edited by mark9999 on
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  • [Deleted User]
    [Deleted User] Posts: 7,658
    edited October 2005
    Hello,
    You may telephone 1-800-377-7655 to order a replacement tweeter.
    Regards, Ken
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  • jpatten
    jpatten Posts: 2
    edited October 2005
    I sent in an e-mail about replacing a crushed tweeter, and the Polk customer service person who responded said, among other things, the following:

    "We also have on our web-site ( www.clubpolk.polkaudio.com) where you can sign on as a Club Polk Member to receive a discount price on Parts and also get 2nd Day shipping at no charge (In USA). Once in Club Polk go to the section called Service & Parts."

    I cannot figure out how to find this "Service & Parts" section of Club Polk. Am I just dense, or did your customer service person give me faulty or incomplete advice, or what? JLP
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  • dpowell
    dpowell Posts: 3,068
    edited October 2005
    The only thing I can find right off is the Support link in the upper right hand corner of the Club Polk website. Then click the "need a part?" under Support in the lower left part of the page. Not seeing anything about a Service and Parts section.
    ____________________________________________________________

    polkaudio Fully Modded SDA SRS 1.2TLs + Dreadnaught, LSiM706c, 4 X Polk Surrounds + 4 X ATMOS, SVS PB13 Ultra X 2, Pass Labs X1, Marantz 7704, Bob Carver Crimson Beauty 350 Tube Mono Blocks, Carver Sunfire Signature Cinema Grande 400x5, ADCOM GFA 7807, Panasonic UB420, Moon 380D DAC, EPSON Pro Cinema 6050
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  • dpowell
    dpowell Posts: 3,068
    edited October 2005
    Found it! They gave you the wrong URL. Try: http://clubpolk.polkaudio.com/
    ____________________________________________________________

    polkaudio Fully Modded SDA SRS 1.2TLs + Dreadnaught, LSiM706c, 4 X Polk Surrounds + 4 X ATMOS, SVS PB13 Ultra X 2, Pass Labs X1, Marantz 7704, Bob Carver Crimson Beauty 350 Tube Mono Blocks, Carver Sunfire Signature Cinema Grande 400x5, ADCOM GFA 7807, Panasonic UB420, Moon 380D DAC, EPSON Pro Cinema 6050
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  • beardog03
    beardog03 Posts: 5,550
    edited October 2005
    Trust in Ken...he is the go to guy at Polk..

    Polk Audio`s Customer Service is outstanding..

    Welcom to the Club..

    Bear
    Cary SLP-98L F1 DC Pre Amp (Jag Blue)
    Parasound HCA-3500
    Cary Audio V12 amp (Jag Red)
    Polk Audio Xm Reciever (Autographed by THE MAN Himself) :cool:
    Magnum Dynalab MD-102 Analog Tuna
    Jolida JD-100 CDP
    Polk Audio LSi9 Speaks (ebony)
    SVS PC-Ultra Sub
    AQ Bedrock Speaker Cables (Bi-Wired)
    MIT Shotgun S1 I/C`s
    AQ Black Thunder Sub Cables
    PS Audio Plus Power Cords
    Magnum Dynalab ST-2 FM Antenna
    Sanus Cherry wood Speak Stands
    Adona AV45CS3 / 3 Tier Rack (Black /Gold)

    :cool:
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