ATM Card troubles

disneyjoe7

I used my ATM / Check Card at a grocery store this morning, it failed twice. Ok I'm thinking it's their problem, as I know there should be money in that account. So I whip out another ATM / Check Card (I have 2 checking accounts 1 Wachovia / 1 local credit union) this transaction go ok and I leave the store. So tonight I check accounts and find $0 balance in this Wachovia account and money withdrawers from a Bank of America ATM machine.

I called to kill this ATM card number tonight, but it's unsettling to think someone can get a ATM card number & PIN

So as anyone heard anything like this before?

Polkersince85

Notify your bank in writing as soon as possible. If the PIN was used, you are liable, if it was used as a credit card you are liable for 50 bucks. That's the way I understand it. Good luck.

disneyjoe7

If the PIN was used you think I'm liable, I will close the account first. How can you know if any one has the pin number and made a clone card as I have the ATM card?

Spawndn72

I am a bit confussed, if it was withdrawn at an ATM, how did they get it down to a zero balance. Most ATM's require you to withdraw funds in $10 intrevals. Unless of course your balance just so happened to be an intreval of $10. The other thing is, wouldn't they need the card and the pin, not just the number?

All this said, and please do not take offense to this, I would ask your kids, or your wife, or anyone else that may have had access to your wallet.

disneyjoe7

I have no kids, I haven't lost my wallet, I had some other checks writen on this account / other Check card uses Dinner out stuff. I don't need the pin to offen some times at a "Point of sale" transaction, I use this account for gasoline / at dinner / or Home Depot but only use the PIN at HD. Withdrawn was $502 / $102 / $102 thinking the cash out was $500 / $100 / $100 with the bank adding the $2 for out of network ATM.

Q since the ATM pin is on the card I think in code an offset number, can a card be made and the pin is not know but remade?

Johnny Mac

Hi Steve,

My wife works for a large nationwide bank, and I let her read this thread up to this point to get her opinion on your situation. She said that the first thing you should do is file a Reg E dispute with your bank. She also indicated that, in many cases, the money is replaced in the account. Hope this helps, and best of luck!

Mac

Polkersince85

A card reader can read the number and store it. Down load it to a computer, print a fake card with the correct mag strip. They do it every day. Overlookers at the store, clerks, waiters, binoculars, security cams. Its easy to get if you try. Computer worms, keyloggers, ........... Welcome to the 21st century. IMO it's best to use two bank accounts. One main and transfer money to a user account as needed to limit any damage.

Off topic but an error on a statement must be reported in writing to the bank within 60 days or you loose it. What a crock.

disneyjoe7

All I know is this SUCKS

Burnzy

I feel your pain. This happened to me a few months back. I checked my acount at my local credit union after I was paged about a pending tranaction that didn't have enough money to cover it. So I logged on only to find out that someone had withdrawn money from an ATM machine in Vegas at about 10:30 PM while I was at home :eek: , no where near Vegas at the time. I quickly cancelled the ATM cards and had the credit union send me out the paper work to fill out. Then they credited me back the stolen money along with the bounced check fees...

I never did hear back from the credit union as to what happened.

Hope things work out for ya'

Regards,
Scott

Joey_V

Eeeep.... I feel bad for you. I hope you get this settled soon.

I need to get a credit card so I can use it instead of the bank card.

disneyjoe7

I have called Wachovia cancelled ATM card and they have all my phone numbers. Now I'll most likey sit back to see their customer service in action. Unless it just pisses me off so much thinking about today I'll give them 24hrs.

Overall I upset to think someone can get a ATM number and make up a new card & pin for their self. :mad:

Ron-P

That sucks, good luck it getting it resolved.

I don't use an ATM card at all. I don't like a card being directly linked to my accounts. First off, like what has happened to you, secondly it makes balancing the check book a pain in the arse, also, you do not get any kind of rewards (at least with my credit union) using an ATM card.

I use a CC for everything. All my purchases are listed out. If stolen it's easy to fix and there is no issue of me having to be liable for it and no loss of money from my accounts if stolen. Plus, I get rewards the more I use it. I never carry a balance and pay it off weekly.

Good luck!

Mike682

Polkersince85 wrote:

A card reader can read the number and store it. Down load it to a computer, print a fake card with the correct mag strip. They do it every day. Overlookers at the store, clerks, waiters, binoculars, security cams. Its easy to get if you try. Computer worms, keyloggers, ........... Welcome to the 21st century. IMO it's best to use two bank accounts. One main and transfer money to a user account as needed to limit any damage.

Off topic but an error on a statement must be reported in writing to the bank within 60 days or you loose it. What a crock.

Yep,

Two pieces of trash were arrested the other day at a gas station near my house. They used a small device that can read the info off the card. After they got the info, they went shopping. Everyone that used their card to buy gas at that station had their card #s stolen.

Be careful out there when using any card.

Hope it all gets worked out for you

nadams

This is why RFID is such a bad thing...

Joey_V

Ron-P wrote:

That sucks, good luck it getting it resolved.

I don't use an ATM card at all. I don't like a card being directly linked to my accounts. First off, like what has happened to you, secondly it makes balancing the check book a pain in the arse, also, you do not get any kind of rewards (at least with my credit union) using an ATM card.

I use a CC for everything. All my purchases are listed out. If stolen it's easy to fix and there is no issue of me having to be liable for it and no loss of money from my accounts if stolen. Plus, I get rewards the more I use it. I never carry a balance and pay it off weekly.

Good luck!

Ron, you're right. I really need to get a CC asap.

Good luck with the CS solving your dilemma DJoe!

madmax

Quite some time ago I heard (on a radio finance show) that you are liable for only $50 on a credit card so long as you put a hold on the account as soon as you find out.

This is the disturbing part and a reason why I do not have a debit cart. They said banks are not liable for money taken out with a debit card. Even worse, if it is tied to another account (like overdraft or whatever) it can also be emptied.

Is this true? I don't know. I heard it, didn't get any debit cards and never looked into it again.

madmax

Ron-P

Quite some time ago I heard (on a radio finance show) that you are liable for only $50 on a credit card so long as you put a hold on the account as soon as you find out.

I know that this is not true. You are not liable for one penny for fraudulent charges. A few years back I had about $600 charged to my CC. When I called the bank they told me I am not responsible, closed the account and sent me new cards. I did not pay anything.

Polkersince85

I may be mistaken, but I think if a Debit card is used as a credit card without using the pin, the regular $50 limit on liability applies. If the card is used as a debit with the PIN, you are at the mercy of the bank and their good will.

cfrizz

Lesson learned, Use ATM card at ATM machine only! Use CC for everything else.

disneyjoe7

Ok, so things are not going so smooth for me. This whole thing pissed me off as of 10:40am this morning, so I called today. I told them since I have my ATM card it was not stolen but someone must have a copy of it. They don't really believe me, but they are looking into it. :rolleyes: But I see some people have had problems like mine, so I don't believe Wachovia has never had someone with this same problem before. Since this is ATM cash out, I don't know how this is going to end. They did agree to pay my checks that I have out, and if they end up not believing that I'm heading to the local news channels people.

I believe Ron as got it right, Credit Card for everything.

Joey_V

Credit card for everything from now on.

Got to tear apart my bank card now.

shack

Steve, Give it a little time. If banks immediately gave credit for every person who CLAIMS they did not do the transaction there wouldn't be any banks left. Let them do the research. Banks the size of Wachovia have huge fraud departments for a reason...there is a huge amount of fraud (you have no idea how much) and it takes time. They may need more info...if so, answer them and work with them and you should get it resolved to your satisfaction. Also don't threaten them with "news media". They've heard it before and it will do nothing to help your cause.

And for you guys that think Credit Cards are the answer...there are issues there to. You still have to prove to the bank (or CC company) that you didn't do the transaction. While they may choose not to....under the banking laws they can require you to cover the first $50 of charges.

disneyjoe7

Shack,

This is my IHMO because you're right Wachovia has people here that use them, I loved them but now I don't.

They pissed my off today, because they said a card couldn’t be copy I must of done the cash out. **** them, Pissed off, I said ok I what a manager. This manager was a little better, but she didn't believe this either. I use Wachovia because of Money 2002 and this didn't work with my Credit Union right so it screws up my Money account online too many times. The two just didn't talk together, the more I had going on the worst it got. So for my daily shopping / dinning out / whatever went to Wachovia. I think a credit card would be better protection, and since this wouldn't give a lot of new check info that this would work better for my Credit Union. Also since I use Money 2005 my Credit Union seems to be working great, so Wachovia may be out. It not to bad both 2 checking / 2 savings are a bit much. Both on the positive side it could have been my other ATM card this would be been not as pretty.

cfrizz

Joey_V wrote:

Credit card for everything from now on.

Got to tear apart my bank card now.

Joey there is no need to do anything that drastic, The card does come in handy to get cash at your bank. Just use it there, and a CC for everything else.

That's what I have always done. And it does make it easier to keep track of what exactly is in your bank account.

Pablo

I never heard of a bank that would bend over backwards to give your money back if there was a problem, but if they made a mistake, they would take the money back in a second.

I've had 2 problems with credit cards (lost once, stolen another), and I got full refunds imediately. My brother had a problem with someone actually walking in to the bank and withdrawing cash (the guy did it a few times, pretty much took most of what he had before he noticed). The signiture on the withdrawls didn't match what was on file and the pictures of the guy doing the withdrawl didn't look like my brother. Even with that it took 6 months to get his money back.

Try to get as much proof as you can that you were not at that machine at that time. Maybe areceipts from a store or maybe a toll both. (And ask for the picutres from the ATM machine to prove it wasn't you).

disneyjoe7

Update,

By this morning Wachovia Loss Management has returned all charges. I have never to this point heard from LM, I don't know if I ever will hear from them. The whole experience as thought me a lesson I wish I never had too, but this world is changing so I must change also. I stand by my Wachovia Customer Service SUCKS, not happy with their attitude at all. I don't know who much longer I will be a customer of them, not that they give a **** I'm sure.


A side note in this day age companies are not for your cash, they are for their loss. Sad it may have the same outcome 20 years ago, but it would have a complete different feeling.

PolkThug

How can you be mad with Wachovia? If I'm reading this correctly, you actually talked to them on 8/17, and they credited you with $700 within 48hours. Thats a fast turnaround, for all they know, you could have just scammed the bank for $700 bucks.

This could have been MUCH worse.

brettw22

It's not the end result that I'd have a problem with either Thug.......it's that they were audibly argumentative about the situtaion and assumptions that I was the one that did something to have caused it in the first place.....

Joey_V

Well, either way - I'm glad they returned your money. Rightfully so.

This ordeal of yours has implored me to apply for a credit card - my first. I will start using it instead of my bank card.

Mike682

Glad to hear they returned the money

CrBoy

I'm glad to hear everything worked out just fine... Banks SUCK...