CS400i Blown 6½ Driver

timberlandko
timberlandko Posts: 5
edited June 2005 in Troubleshooting
I'm not sure how she did it, but the better half managed to fry a 6½ driver in my CS400i - while watching a Barbra Streisand movie!?!?!? :rolleyes: I believe I bought the unit in '02, from Crutchfeild, but not sure. I'm thinking the unit should still be under warranty, and that the driver should be user-replaceable. Anyhow, I do have its serial number handy. I'm guessing the driver is a stock item, though looking at the parts lists on the Polk website, I didn't find the specifics for the CS400i. Now what?
Post edited by timberlandko on
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  • danger boy
    danger boy Posts: 15,722
    edited June 2005
    Calling Polk customer service, and they will take care of you. MEntion that you are a Club Polk member for a discount.


    Customer Service by Phone
    Monday - Friday, 9:00 AM - 6:00 PM Eastern (US) Time
    From the US and Canada call (800) 377-7655
    From outside of the US and Canada call (410) 358-3600

    Customer Service Reps:

    * Ken Swauger - extension 891
    * Eric Wong - extension 410
    * Kim Jasper (Car Stereo Specialist) - extension 208
    * Helen Yarbor (to order parts) - extension 324 (Tell Helen you are a Club Polk member for special pricing and expedited delivery)
    PolkFest 2012, who's going>?
    Vancouver, Canada Sept 30th, 2012 - Madonna concert :cheesygrin:
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  • timberlandko
    timberlandko Posts: 5
    edited June 2005
    Thanks for the prompt reply. I figured out I bought it in Jan '02, from Crutchfield. I do have the order #, but no receipt seems to be findable. I'm sure hoping this is a warranty deal.

    BTW - I've been a Polk fan for about 25 years. A pair of '82 vintage 5jrs and an LF14 are still in service here. My HT rig is RTi stuff, but the oldies still work fine.
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  • danger boy
    danger boy Posts: 15,722
    edited June 2005
    what is an LF 14? never heard of that.. can you post a pic? we love pictures in here. ha ha ha
    PolkFest 2012, who's going>?
    Vancouver, Canada Sept 30th, 2012 - Madonna concert :cheesygrin:
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  • timberlandko
    timberlandko Posts: 5
    edited June 2005
    An LF14 is an unpowered subwoofer - it has a pair of 6½" drivers and a 14" passive radiator. Its a big sucker - about 3' high, 19"wide, prolly about 15' deep, weighs something like 35 pounds. I drive it with an old 100 Watt-per-Channel receiver, which is fed the LFE line output from a 6.1 receiver.
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  • faster100
    faster100 Posts: 6,124
    edited June 2005
    Originally posted by timberlandko
    prolly about 15' deep,

    damm thats deeper then my HT room :D 15 foot
    MY HT RIG:
    Sherwood p-965
    Sherwood sd871 dvd
    Rotel 1075 amp x5
    LSI15 mains
    LsiC center
    LSIfx surround backs
    Lsi7 side surrounds
    SVS pb12/plus2

    2 Channel Rig:

    nad 1020 Pre-amp
    Rotel 1080 stereo amp
    Polk sda 2B
    kenwood grunt Tuner
    realistic lab 450 TT
    Signal cable IC
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  • danger boy
    danger boy Posts: 15,722
    edited June 2005
    he said it was a big sucker.. :p
    PolkFest 2012, who's going>?
    Vancouver, Canada Sept 30th, 2012 - Madonna concert :cheesygrin:
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  • timberlandko
    timberlandko Posts: 5
    edited June 2005
    :confused: LOL - 15" deep - sloppy typing. Sorry about that. Anyhow, its late '70s product. Works real well when driven by a fairly capable amp; base is tight and authoritative, though the ultra-low end you get from one of today's big multi-hundred watt 12 or 14 inchers isn't really there. But then, in its day, that wasn't in recorded music, either.
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  • [Deleted User]
    [Deleted User] Posts: 7,658
    edited June 2005
    Hello,
    Thanks for posting on the Forum, I'm sorry you're having a problem with the center speaker. All you need do is box the 6.5" driver up and send it to Polk Audio, 2550 Britannia Blvd., Suite A, San Diego, CA. 92154. Include a short note giving us your name and address and mention that you purchased the unit from the Crutchfield company. If you telephone Crutchfield at 1-800-955-3000 they can send you a copy of your original purchase. But, in order to get your speaker working as quickly as possible, in the accompanying note, that you send to us, mention that you have been in touch with me.
    Regards, Ken
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  • timberlandko
    timberlandko Posts: 5
    edited June 2005
    Thanks - will do. Quick question - I had Crutchfield email me a text copy of my order/invoice; it shows the order date & number, the billing & shipping info, the product details (there were several items), and shipping tracking info - will that suffice or should I have them fax me a copy of the actual invoice?
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  • [Deleted User]
    [Deleted User] Posts: 7,658
    edited June 2005
    Hello,
    No, that will do fine, just include a copy inside the box along with your name and address. We'll take care of it.
    Regards, Ken
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  • heiney9
    heiney9 Posts: 25,165
    edited June 2005
    Originally posted by Kenneth Swauger
    Hello,
    Thanks for posting on the Forum, I'm sorry you're having a problem with the center speaker. All you need do is box the 6.5" driver up and send it to Polk Audio, 2550 Britannia Blvd., Suite A, San Diego, CA. 92154. Include a short note giving us your name and address and mention that you purchased the unit from the Crutchfield company. If you telephone Crutchfield at 1-800-955-3000 they can send you a copy of your original purchase. But, in order to get your speaker working as quickly as possible, in the accompanying note, that you send to us, mention that you have been in touch with me.
    Regards, Ken

    Damn.....they did it again :D

    What other large company do you know that handles problems this quickly, personally and w/o question. Polk Audio, Ken, you are awesome. I just can't say enough about your commitment and dedication. This is the way it's supposed to be done!

    Bravo

    H9
    "Appreciation of audio is a completely subjective human experience. Measurements can provide a measure of insight, but are no substitute for human judgment. Why are we looking to reduce a subjective experience to objective criteria anyway? The subtleties of music and audio reproduction are for those who appreciate it. Differentiation by numbers is for those who do not".--Nelson Pass Pass Labs XA25 | EE Avant Pre | EE Mini Max Supreme DAC | MIT Shotgun S1 | Pangea AC14SE MKII | Legend L600 | BlueSound Node 3 - Tubes add soul!
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  • ND13
    ND13 Posts: 7,601
    edited June 2005
    Originally posted by heiney9
    Damn.....they did it again :D

    What other large company do you know that handles problems this quickly, personally and w/o question. Polk Audio, Ken, you are awesome. I just can't say enough about your commitment and dedication. This is the way it's supposed to be done!

    Bravo

    H9

    Many KUDOS to Ken and Polk Audio's CS.
    "SOME PEOPLE CALL ME MAURICE,
    CAUSE I SPEAK OF THE POMPITIOUS OF LOVE"
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